CSR

Toyota · NHTSA safety record

2011 Toyota FJ Cruiser

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

23

Complaints

1

Crashes

0

Fires

0

Injuries

0

Deaths

Owners of the 2011 Toyota FJ Cruiser have filed 23 safety complaints with NHTSA between June 2011 and May 2026. The most complained-about system is the steering, named in 8 of them (35%). The typical failure was reported at 15,000 miles, the median across the 14 complaints that gave an odometer reading.

NHTSA has issued 6 recalls covering this vehicle.

Recalls (6)

EQUIPMENT:OTHER:LABELS

14V475000 · August 4, 2014

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2008-2014 FJ Cruiser and Tacoma vehicles equipped with accessory wheels and tires installed by Toyota or dealers prior to the vehicle's first sale. The affected vehicles may list incorrect spare tire size and/or cold tire inflation information on the tire placard. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard No. 110, "Tire Selection and Rims for Passenger Cars."
The risk
If the spare tire is inflated to the incorrect pressure provided on the placard, tire failure may occur while it is being driven on, increasing the risk of a crash.
The remedy
For the involved vehicles, overlay stickers to correct the tire placard will either be mailed to owners or provided to dealers for placement over the incorrect information on the placard. The recall is expected to begin in September 2014. Owners may contact Toyota customer service at 1-800-331-4331.

Toyota Motor Engineering & Manufacturing · up to 20,000 vehicles across all model years covered

EXTERIOR LIGHTING

13V163000 · April 25, 2013

The defect
Toyota Motor Corporation (Toyota) is recalling certain model year 2007-2013 FJ Cruiser vehicles manufactured January 25, 2006 through February 23, 2013 and equipped with a Toyota Auxiliary Driving Lamp Kits mounted to the front bumper. These lamp assemblies include 55 watt bulbs and due to this wattage and mounting angle, the combination of the upper beam headlamps plus the auxiliary lamps are too bright and exceed the maximum light output allowed for an upper beam headlamp. Therefore, these vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 108, "Lamps, reflective devices, and associated equipment."
The risk
Light intensities above the maximum allowable limit could cause increased glare for oncoming traffic and increase the risk of a crash.
The remedy
Toyota will notify owners, and dealers will replace the 55 watt bulbs with 35 watt bulbs, free of charge. The recall began on June 6, 2013. Owners may contact Toyota at 1-800-331-4331.

Toyota Motor Engineering & Manufacturing · up to 208,000 vehicles across all model years covered

EQUIPMENT:OTHER:LABELS

13V123000 · April 9, 2013

The defect
Southeast Toyota is recalling certain model year 2008 and 2010-2013 Toyota Tundra, 2010-2012 Rav4, 2012 Toyota Sequoia, 2010-2011 Toyota Corolla, 2010-2011 Toyota Camry and Camry Hybrid, 2010-2013 Toyota Highlander and Highlander Hybrid, 2010-2013 Toyota FJ Cruiser, 2011 Toyota Land Cruiser, 2010-2013 Toyota Venza, 2010-2011 Toyota 4Runner, 2010-2013 Toyota Tacoma, 2011-2012 Toyota Sienna, 2012 Toyota Prius, 2013 Scion FR-S, 2011 Scion XD, 2011 Scion XB, and 2012 Scion TC vehicles. These vehicles were sold with labels that were outside the allowable one percent of accuracy of actual weight added. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 110, "Tire Selection and Rims."
The risk
An inaccurate label could lead to owners overloading their vehicles and tires. An overloaded vehicle can result in a tire failure which may result in a vehicle crash, personal injury, or property damage.
The remedy
Southeast Toyota will notify owners and provide a corrected label with instructions concerning its installation. A small group of the affected vehicles will need additonal remedies which are still being developed. The recall began on May 28, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.

Southeast Toyota Distributors, LLC · up to 7,525 vehicles across all model years covered

SEAT BELTS:FRONT:ANCHORAGE

13V098000 · March 15, 2013

The defect
Toyota is recalling certain model year 2007 through 2013 FJ Cruiser passenger vehicles. The retractors for the front driver and passenger seat belts are mounted in the access door (rear door) panels of the vehicle. Due to insufficient strength of the access door panel, cracks may develop in the panel if the access door is repeatedly and forcefully closed over an extended period of time.
The risk
If cracks occur in the panel around the lower retractor anchor, the seat belt retractor could become detached, which could increase the risk of injury to an occupant in the event of a crash.
The remedy
The safety recall began on June 6, 2013. Toyota will mail an interim letter to owners late in April 2013. Remedy notifications to the owners for the repair will begin in late May 2013. Owners may contact Toyota at 1-800-331-4331.

Toyota Motor Engineering & Manufacturing · up to 209,000 vehicles across all model years covered

TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

11V185000 · March 16, 2011

The defect
GULF STATES TOYOTA IS RECALLING CERTAIN MODEL YEAR 2011 FJ CRUISER AND MODEL YEAR 2009-2011 TUNDRA VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 138, "TIRE PRESSURE MONITORING SYSTEMS." THE TPMS ON SOME VEHICLES MAY NOT HAVE BEEN PROPERLY CALIBRATED AND AS A RESULT THE LOW TIRE PRESSURE WARNING LAMP MAY NOT ILLUMINATE SHOULD THE INFLATION PRESSURE IN ONE OR MORE OF THE VEHICLE'S TIRES FALL BELOW THE THRESHOLD FOR WHEN THE LOW TIRE PRESSURE WARNING LAMP SHOULD ILLUMINATE.
The risk
DRIVERS WILL NOT RECEIVE A WARNING FROM THE TIRE PRESSURING MONITOR THAT ONE OR MORE TIRES ARE UNDERINFLATED INCREASING THE RISK THAT A VEHICLE WILL BE DRIVEN WITH ONE OR MORE UNDERINFLATED TIRES AND INCREASING THE RISK OF A TIRE FAILURE THAT MAY LEAD TO A CRASH.
The remedy
DEALERS WILL RECALIBRATE THE TIRE PRESSURE MONITORING SYSTEM IN ACCORDANCE WITH THE REGULATION FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JUNE 2011. OWNERS MAY CONTACT GULF STATE TOYOTA CUSTOMER ASSISTANCE CENTER TOLL FREE AT 1-800-444-1074 MONDAY THROUGH THURSDAY, 8:30 AM TO 5:00 PM, OR FRIDAY 8:30 AM TO 4:00 PM CENTRAL STANDARD TIME.

GULF STATES TOYOTA, INC. · up to 1,489 vehicles across all model years covered

TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

11V148000 · March 4, 2011

The defect
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2008 THROUGH 2011 FJ CRUISER, LAND CRUISER, TACOMA, SEQUOIA AND TUNDRA VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 138, "TIRE PRESSURE MONITORING SYSTEM (TPMS)." WHEN FACTORY-INSTALLED WHEELS AND TIRES WERE REPLACED WITH TOYOTA AUTHORIZED ACCESSORY WHEELS AND LT TIRES PRIOR TO FIRST SALE, THE TIRE PRESSURE MONITORING SYSTEMS WERE NOT RE-CALIBRATED CORRECTLY AND THEREFORE DO NOT START ILLUMINATING THE LOW TIRE PRESSURE WARNING TELLTALE AT THE REQUIRED MINIMUM ACTIVATION PRESSURE.
The risk
FAILURE TO WARN OF TIRE DEFLATIONS IS A NON-COMPLIANCE WITH FMVSS 138 AND COULD LEAD TO TIRE FAILURE INCREASING THE RISK OF A CRASH.
The remedy
FOR THE LAND CRUISER, SEQUOIA, TACOMA AND TUNDRA VEHICLES, THE DEALER WILL RE-CALIBRATE THE TIRE PRESSURE MONITORING SYSTEM ON AFFECTED VEHICLES AND INSTALL AN UPDATED TIRE AND LOADING INFORMATION LABEL AT NO CHARGE. FOR THE FJ CRUISER VEHICLES, THE TPMS CANNOT BE RESET SO THE ELECTRONIC CONTROL UNIT (ECU) FOR THE TPMS WILL BE REPLACED. TOYOTA IS CURRENTLY DEVELOPING THE REMEDY ECU. IF AN OWNER IS NOT CERTAIN WHETHER HIS OR HER VEHICLE IS EQUIPPED WITH THESE ACCESSORIES, PLEASE CONTACT ANY TOYOTA DEALER FOR AN INSPECTION AT NO CHARGE. THE SAFETY RECALL BEGAN ON MARCH 31, 2011. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.

TOYOTA MOTOR NORTH AMERICA, INC. · up to 22,000 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 23.

STEERING 8 35%
SUSPENSION 6 26%
STRUCTURE 5 22%
WHEELS 5 22%
ELECTRICAL SYSTEM 2 9%
SERVICE BRAKES 2 9%
TIRES 2 9%
UNKNOWN OR OTHER 2 9%
AIR BAGS 1 4%
EXTERIOR LIGHTING 1 4%
FUEL/PROPULSION SYSTEM 1 4%
SEAT BELTS 1 4%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2012 at 5.

2011 2012 2026
2011 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

SERVICE BRAKES

crash · towed · 71,000 miles

JUNE 19, 2016 MY WIFE STOPPED THE VEHICLE AT THE TOP OF OUR DRIVEWAY, WHICH HAS A SLIGHT DECLINE TO THE FRONT OF OUR HOUSE. SHE LEFT IT RUNNING, PUT IT IN PARK, PUT THE EMERGENCY BRAKE ON. SHE GOT OUT OF THE VEHICLE, WALKED BACK DOWN TO THE HOUSE AND BACK UP, THE VEHICLE TOOK OFF DOWN THE DRIVEWAY, RUNNING INTO THE HOUSE. THE VEHICLE BOUNCED BACK FROM THE HOUSE ABOUT 10-12 FEET. IT WAS STILL RUNNING, WITH THE EMERGENCY BRAKE STILL ON, BUT THE GEAR SHIFT WAS NOW IN REVERSE. MY WIFE THEN TURNED THE ENGINE OFF, WHERE THE VEHICLE SAT FOR ABOUT 5 DAYS. THE FRONT END OF THE VEHICLE HAD TO BE REPLACED, AND THE WALL INTO THE HOUSE HAD TO BE REBUILT. $10,000 REPAIR TO THE VEHICLE, $16,000 TO THE

NHTSA complaint 10897936, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SEAT BELTS
Passenger front seat belt will not retract anymore and a passenger hit the windshield during a hard braking incident. I looked online and saw NHTSA 13V098000 about the seat belt retractor being recalled, but we were never notified.

NHTSA complaint 11741162. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
My Toyota fj cruiser has frame rot issues. Will not pass an inspection because of the frame rot problem.my Toyota has less than 79000 miles on it and looks to be in excellent condition on the interior and exterior. Toyota knows about the problem and refuses to take responsibility for it .Is there anything I can do about it.. Got a verbal quote to replace ( it's gonna cost about 9500 to repair ) could be more after they start to replace and if they find more problems.

NHTSA complaint 11508181. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY
RUST TO THE FRAME OF THE CAR NOT CONSUMMATE WITH THE AGE OF THE VEHICLE, RUST TO THE STRAPS THAT SECURE THE FUEL TANK. POINTS THAT AFFIX THE BRAKE LINES TO THE VEHICLE FRAME HAVE RUSTED TO THE POINT THEY'RE NO LONGER AFFIXED TO THE FRAME. THE RATE AT WHICH RUST GESTATES ON THIS VEHICLE (AND I AM MUCH MORE ATTENTIVE THAN THE TYPICAL CONSUMER) IS UNSAFE AND WILL CONTINUE TO CREATE UNSAFE CONDITIONS AS THESE VEHICLES RAPIDLY DETERIORATE. THE RUST PREVENTION METHODS USED BY THE FACTORY ARE ENTIRELY INADEQUATE.

NHTSA complaint 11403897. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY
LOWER CONTROL ARMS RUSTED. NEED REPLACED COULDN'T ADJUST THEM FOR ALIGNMENT. FRAME RUSTING FRONT AND REAR DIFF RUSTING. STOCK SKID PLATE REPLACED RUSTED THROUGH COMPLETELY. I THOROUGHLY WASH SALT OFF MY VEHICLE, YET IT STILL HAS RUSTED JUST LIKE THE ORIGINAL FRAME RECALL TOYOTA HASN'T GOTTEN IT RIGHT. NEED ANOTHER RECALL. I'VE LIVED WITH MINE, BUT OTHERS HAVE IT MUCH WORSE.

NHTSA complaint 11287857. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY
THE VEHICLE HAS HEAVY RUST ALL ALONG THE UNDERCARRIAGE AND FRAME. I HAVE FRIENDS AND ACQUAINTANCES THAT HAVE THE SAME PROBLEM AND TO REMOVE AS MUCH OF THIS RUST AS POSSIBLE TOYOTA WILL CHARGE SOMEWHERE BETWEEN $800 AND $1,000.

NHTSA complaint 11258376. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY/WIPER
HELLO, I WAS SOLD A USED VEHICLE BY TOYOTA DEALERSHIP OF DOWNTOWN LOS ANGELES (CA) THAT HAS A BROKEN WINDSHIELD. THEY STATE THEY WILL NOT ASSIST ME IN ANY WAY FOR A BROKEN WINDSHIELD. THE WINDSHIELD HAS MULTIPLE CRACKS AND CHIPS IN IT STREWN ACROSS THE WINDSHIELD. IT CAUSES SERIOUS VISUAL DISTURBANCE, ESPECIALLY AT NIGHT SINCE THE CHIPPED GLASS DISTORTS LIGHTS AND VEHICLES, ALMOST BLURS THE VIEW. INITIALLY, I BELIEVED IT WAS TRACES OF TREE SAP, I MADE SEVERAL ATTEMPTS TO REMOVE THIS 'TREE SAP' SPOTS, ONLY TO DISCOVER THAT THEY WOULDN'T GO AWAY BECAUSE IT'S ACTUALLY BROKEN GLASS.

NHTSA complaint 11122988. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Toyota FJ Cruiser

Model year Complaints Recalls Deaths
2014 30 5
2013 23 4
2012 40 4
2010 65 10

Other 2011 Toyota models

Every Toyota on this site — 272 vehicles, 370 recall campaigns and 3 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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Independent developer and analyst