CSR

Toyota · NHTSA safety record

2011 Toyota Sienna

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 614 safety complaints about the 2011 Toyota Sienna with the US government. Of those, 34 describe a crash, 7 mention a fire, 36 people were injured and no death is recorded. 14 recall campaigns are open against it.

The most complained-about system is the air bags, named in 211 complaints, 34% of the total. The typical failure was reported at 56,000 miles, the median across the 317 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers May 2010 to September 2026 · How this is counted

What is on file

614 complaints on file

614

Complaints

34

Describe a crash

7

Mention fire

36

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year. A further 1 defect investigation is open and unresolved.

Which system owners named

Complaints naming each system
AIR BAGS 211 · 34%
STRUCTURE 154 · 25%
ELECTRICAL SYSTEM 69 · 11%
UNKNOWN OR OTHER 61 · 10%
WHEELS 37 · 6%
TIRES 33 · 5%
POWER TRAIN 30 · 5%
STEERING 24 · 4%
ENGINE 23 · 4%
EQUIPMENT 22 · 4%
VEHICLE SPEED CONTROL 20 · 3%
LATCHES/LOCKS/LINKAGES 18 · 3%
0 85 169

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 614.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2017 at 178.

188 141 94 47
10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2010 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2011 Toyota SIENNA, and it is a separate question from what owners report going wrong later.

Test VAN AWD VAN FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 13.9% 13.9%
Stability control standard Forward collision warning standard Lane departure warning standard

A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed. A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

14 on file

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

19V741000 · October 17, 2019

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010-2016 4Runner, 2003-2006 Tundra, 2003-2013 Corolla, 2009-2010 Corolla Matrix, 2004-2005 RAV4, 2002-2007 Sequoia, 2011-2013 Sienna, 2008-2012 Scion xB, 2008-2009 Lexus IS-F, 2007-2012 Yaris and Lexus ES350, 2010-2017 Lexus GX460, 2002-2010 Lexus SC430, 2006-2012 Lexus IS250 and IS350 and 2010-2015 Lexus IS250C and IS350C vehicles. These vehicles had their driver or passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
The risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
The remedy
Toyota will notify owners. Depending on the vehicle model, dealers will replace the front driver inflator, front passenger airbag inflator, the airbag assembly, or the front passenger airbag sub-assembly and inflator. The recall began November 20, 2019. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are J0A, J0B, and J0C. Lexus' numbers for this recall are JLI, JLJ, and JLK.

Toyota Motor Engineering & Manufacturing · up to 928,220 vehicles across all model years covered

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

19V005000 · January 9, 2019

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2014-2016 Toyota 4Runner, 2014-2015 Scion xB, Lexus IS350C, IS250C, 2014 Toyota Sienna, Lexus IS-F, and 2014-2017 Lexus GX460 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Toyota is also recalling certain 2011-2013 Toyota Corolla, Corolla Matrix, Lexus IS250, IS350, 2011-2016 4Runner, 2011-2015 Scion xB, Lexus IS350C, IS250C, 2011-2014 Toyota Sienna, Lexus IS-F, 2011-2017 Lexus GX460, and 2011-2012 Lexus ES350 vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Toyota is also recalling certain 2010-2013 Toyota Corolla, Corolla Matrix, Lexus IS350, 2010-2016 4Runner, 2010-2013 Lexus IS250, 2010-2015 Scion xB, Lexus IS350C, IS250C, 2010-2017 Lexus GX460, 2010-2014 Lexus IS-F, and 2010-2012 Lexus ES350 vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
The risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
The remedy
Toyota will notify owners. Depending on the vehicle model, dealers will replace the front passenger air bag inflator, or replace the air bag assembly. The recall began February 15, 2019. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are "Zone A" Toyota: G0P, Lexus: GLG; "Zone B" Toyota: G0R, Lexus GLH; "Zone C" Toyota: H0A, and Lexus: HLA.

Toyota Motor Engineering & Manufacturing · up to 1,299,448 vehicles across all model years covered

STRUCTURE:BODY:DOOR

16V858000 · November 29, 2016

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2011-2016 Toyota Sienna minivans manufactured January 4, 2010, to August 12, 2016. If the power sliding door is unable to be opened when commanded, such as if the door is frozen shut, the door may subsequently open unexpectedly, possibly while the vehicle is moving.
The risk
If door opens while the vehicle is moving, there would be an increased risk of injury to the vehicle occupants.
The remedy
Toyota will notify owners, and dealers will replace the junction block, rear sliding door wire harnesses, and install two sub wire harnesses, free of charge. The recall began on July 28, 2017. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is G04.

Toyota Motor Engineering & Manufacturing · up to 744,437 vehicles across all model years covered

SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER

16V396000 · June 2, 2016

The defect
Southeast Toyota Distributors, LLC (SET) is recalling certain 2005-2011 4Runner, Highlander, Sequoia, and Sienna, 2005-2010 Avalon and Tundra, 2006-2008 Camry Solara, 2006-2010 Highlander hybrid, 2006-2011 Rav4 and Tacoma, 2007-2010 FJ Cruiser, 2007-2011 Camry hybrid, 2009-2010 Venza, 2010-2012 Prius, 1988-1990 and 2005-2010 Camry, and 1989 and 2009-2010 Corolla vehicles equipped with aftermarket accessory seat heaters with a copper strand heating element. The electrical wiring in the seat heaters may be damaged when the seat cushion is compressed.
The risk
If damaged, the copper strand heating element may short circuit, increasing the risk of a fire.
The remedy
SET will notify owners, and dealers will disconnect the seat heaters, free of charge, and refund the purchase price of the seat heater accessory. The recall began on July 14, 2016. Owners may contact SET customer service at 1-866-405-4226. SET number for this recall is SET16B.

Southeast Toyota Distributors, LLC · up to 7,749 vehicles across all model years covered

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

16V340000 · May 23, 2016

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2008-2011 Scion xB and Lexus IS F, 2009-2011 Toyota Corolla and Corolla Matrix, 2006-2011 Toyota Yaris, Lexus IS250 and Lexus IS350, 2010-2011 Toyota 4Runner, Lexus IS250C, Lexus IS350C and Lexus GX460, 2011 Sienna, 2007-2011 Lexus ES350, and 2009-2010 Pontiac Vibe vehicles, originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Toyota is recalling certain model year 2008 Scion xB and Lexus IS F, 2007-2008 Toyota Yaris, 2006-2008 Lexus IS250 and Lexus IS350 and 2007-2008 Lexus ES350 vehicles, originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Vehicles of these model years and models that were not originally sold or ever registered in either Zones A or B are not subject to this safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
The risk
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
The remedy
Toyota will notify the Toyota and Lexus owners. General Motors will contact the Pontiac owners. Depending on the model, dealers will replace the passenger frontal air bag inflator or the air bag assembly, free of charge. The recall began on December 6, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for interim notification for this campaign are G1P (Toyota Zone A), G1R (Toyota Zone B), G2G (Lexus Zone A), and G2H (Lexus Zone B). Toyota's numbers for final remedy for this campaign are G0P (Toyota Zone A), G0R (Toyota Zone B), GLG (Lexus Zone A), and GLH (Lexus Zone B).

Toyota Motor Engineering & Manufacturing · up to 1,754,517 vehicles across all model years covered

SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER

14V743000 · November 19, 2014

The defect
Southeast Toyota Distributors, LLC (SET) is recalling certain model year 2010-2011 Prius and Corolla, 2009-2011 Venza, 2006-2010 Avalon, 2007-2010 FJ Cruiser, 2005-2011 Sienna and Sequoia, 2006-2011 Tacoma 4x2 and 4x4, Camry, Highlander, Tundra 4x2 and 4x4, and 2007-2011 Rav4 and 4Runner. The affected vehicles may experience compression of the seat cushion which may damage the seat heater wiring.
The risk
Damage to the seat heater wiring could cause the wires to short, increasing the risk of the seat burning and causing personal injury to the occupant.
The remedy
SET will notify owners, and dealers will disconnect the heaters with copper strand heating elements and refund the purchase price of the seat heater accessory, free of charge. The recall is expected to began in January 2015. Owners may contact SET customer service at 1-866-405-4226.

Southeast Toyota Distributors, LLC · up to 3,233 vehicles across all model years covered

TIRES:TEMPORARY/EMERGENCY SPARE TIRE

14V273000 · May 22, 2014

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2004-2011 Sienna vehicles originally sold in, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin and the District of Columbia. The affected vehicles have a spare tire carrier assembly mounted under the vehicle whose attachment cable may corrode due to high concentrations of road salt splashing onto the spare tire carrier.
The risk
If the carrier cable is corroded due to road salt, the spare tire may separate from the vehicle, increasing the risk of a crash.
The remedy
Toyota sent owners in August 2014 an interim notification to advise owners of the recall and that dealers will perform an interim remedy to remove the spare tire and relocate it to the luggage compartment, free of charge. Owners are being mailed a second letter as parts become available and dealers will replace the spare tire carrier assembly with an improved one, free of charge. The remedy campaign is being performed in phases. The first phase of the recall began July 7, 2015. Owners may contact Toyota customer service at 1-800-331-4331. NOTE: 2004-2010 Siennas subject to this recall were subject to recall campaign 10V-160 initiated in 2010. Those owners are advised that they must have their vehicles remedied again under this campaign and that having the earlier recall completed did not remedy their vehicles. Additionally, model year 1998-2003 Siennas were recalled as part of safety recall 10V-160. Owners of those vehicles that have not had not the remedy performed on their vehicles, should contact their Toyota dealer to schedule a free repair.

Toyota Motor Engineering & Manufacturing · up to 419,520 vehicles across all model years covered

EQUIPMENT:OTHER:LABELS

13V123000 · April 9, 2013

The defect
Southeast Toyota is recalling certain model year 2008 and 2010-2013 Toyota Tundra, 2010-2012 Rav4, 2012 Toyota Sequoia, 2010-2011 Toyota Corolla, 2010-2011 Toyota Camry and Camry Hybrid, 2010-2013 Toyota Highlander and Highlander Hybrid, 2010-2013 Toyota FJ Cruiser, 2011 Toyota Land Cruiser, 2010-2013 Toyota Venza, 2010-2011 Toyota 4Runner, 2010-2013 Toyota Tacoma, 2011-2012 Toyota Sienna, 2012 Toyota Prius, 2013 Scion FR-S, 2011 Scion XD, 2011 Scion XB, and 2012 Scion TC vehicles. These vehicles were sold with labels that were outside the allowable one percent of accuracy of actual weight added. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 110, "Tire Selection and Rims."
The risk
An inaccurate label could lead to owners overloading their vehicles and tires. An overloaded vehicle can result in a tire failure which may result in a vehicle crash, personal injury, or property damage.
The remedy
Southeast Toyota will notify owners and provide a corrected label with instructions concerning its installation. A small group of the affected vehicles will need additonal remedies which are still being developed. The recall began on May 28, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.

Southeast Toyota Distributors, LLC · up to 7,525 vehicles across all model years covered

AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE

13V014000 · January 16, 2013

The defect
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
The risk
If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
The remedy
Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.

Southeast Toyota Distributors, LLC · up to 3,235 vehicles across all model years covered

EQUIPMENT:OTHER:LABELS

11V560000 · November 30, 2011

The defect
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2011 THROUGH 2012 SIENNA VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NUMBER 110, "TIRE SELECTIONS AND RIMS." THESE VEHICLES DO NOT MEET THE REQUIREMENT FOR DISPLAYING THE CORRECT VEHICLE CAPACITY WEIGHT AS THE RATED LOAD FOR THE COMBINATION OF CARGO AND OCCUPANTS.
The risk
INCORRECT INFORMATION ON THE VEHICLE PLACARD MAY LEAD TO TIRE OVERLOADING AND POSSIBLY CAUSE TIRE FAILURE INCREASING THE RISK OF A CRASH.
The remedy
TOYOTA WILL NOTIFY OWNERS, AND WILL PROVIDE A REMEDY WHEN IT IS AVAILABLE. TOYOTA WILL MAIL OUT A CORRECTED PLACARD TO CUSTOMERS ALONG WITH REVISED OWNER MANUAL INFORMATION. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JUNE 27, 2013. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.

Toyota Motor Engineering & Manufacturing · up to 210,000 vehicles across all model years covered

STRUCTURE:BODY:ROOF AND PILLARS

11V566000 · November 22, 2011

The defect
SOUTHEAST TOYOTA IS RECALLING CERTAIN MODEL YEAR 2010-2011 COROLLA VEHICLES EQUIPPED WITH A NON-TOYOTA, BLUE TOOTH HANDS FREE DEVICE OR NAVIGATION UNIT AND CERTAIN MODEL YEAR 2011 TOYOTA SIENNA VEHICLES EQUIPPED WITH A NON-TOYOTA, OVERHEAD ENTERTAINMENT SYSTEM AND/OR BLUETOOTH HANDS FREE DEVICE. THERE IS A POSSIBILITY THAT THE FRONT A-PILLAR TRIM PANEL RETENTION CLIP MAY HAVE BEEN DAMAGED DURING THE INSTALLATION OF THE AFTERMARKET ACCESSORY.
The risk
A DAMAGED A-PILLAR TRIM PANEL RETENTION CLIP MAY ALLOW THE TRIM PANEL TO COME LOOSE AND INJURE AN OCCUPANT IN THE EVENT OF A CRASH.
The remedy
DEALERS WILL INSPECT THE A-PILLAR TRIM PANEL RETENTION CLIP AND REPLACE IT IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 30, 2011. OWNERS MAY CONTACT SOUTHEAST TOYOTA AT 1-800-301-6859.

SOUTHEAST TOYOTA DISTRIBUTORS, LLC · up to 518 vehicles across all model years covered

POWER TRAIN:DRIVELINE:DRIVESHAFT

11V306000 · June 1, 2011

The defect
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2011 VENZA AND SIENNA PASSENGER CARS MANUFACTURED FROM MARCH 7, THROUGH MARCH 10, 2011. THERE IS A POSSIBILITY THAT THE FRONT, RIGHT, DRIVE SHAFT MAY BREAK DUE TO INSUFFICIENT HEAT TREATMENT.
The risk
SHOULD THE DRIVE SHAFT BREAK DURING VEHICLE OPERATION, THE VEHICLE WILL LOSE POWER WITHOUT PRIOR WARNING. LOSS OF MOTIVE POWER WITHOUT WARNING MAY INCREASE THE RISK OF A CRASH.
The remedy
TOYOTA WILL NOTIFY OWNERS AND DEALERS WILL INSPECT THE DRIVE SHAFT, AND, IF THE DRIVE SHAFT IS IDENTIFIED AS ONE THAT MAY NOT HAVE BEEN CORRECTLY MANUFACTURED, IT WILL BE REPLACED WITH A NEW ONE AT NO CHARGE. THE SAFETY RECALL BEGAN ON JUNE 22, 2011. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.

Toyota Motor Engineering & Manufacturing · up to 50 vehicles across all model years covered

SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES

10V620000 · December 13, 2010

The defect
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2011 SIENNA VEHICLES. THE BRAKE STOP LAMP SWITCH IS MOUNTED ON A SMALL BRACKET WELDED ON THE LEFT SIDE OF THE SERVICE BRAKE PEDAL SUPPORT ASSEMBLY. DUE TO ITS PROXIMITY TO THE PARKING BRAKE PEDAL, IN LIMITED CIRCUMSTANCES THE STOP LAMP SWITCH BRACKET COULD BE DAMAGED BY THE OPERATOR'S FOOT DURING PARKING BRAKE APPLICATION.
The risk
THIS COULD RESULT IN BRAKE DRAG WITH ASSOCIATED BRAKE NOISE, VIBRATION, AND/OR ILLUMINATION OF THE BRAKE WARNING LIGHT. BRAKING EFFECTIVENESS COULD BE REDUCED INCREASING THE RISK OF A CRASH.
The remedy
DEALERS WILL REPLACE THE BRACKET ASSEMBLY FREE OF CHARGE. TOYOTA PLANS TO MAIL AN INTERIM OWNER NOTIFICATION IN THE MIDDLE OF JANUARY 2011, TO ADVISE OWNERS OF THE RECALL. A SECOND LETTER WILL BE MAILED WHEN PARTS ARE AVAILABLE TO COMPLETE REPAIRS. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.

TOYOTA MOTOR NORTH AMERICA, INC. · up to 94,126 vehicles across all model years covered

EQUIPMENT:OTHER:LABELS

10V036000 · February 3, 2010

The defect
SOUTHEAST TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2011 PASSENGER VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
The risk
A DRIVER MAY OVERLOAD A VEHICLE WHICH MAY INCREASE THE RISK OF A CRASH.
The remedy
DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT SOUTHEAST TOYOTA AT 1-800-301-6859.

SOUTHEAST TOYOTA DISTRIBUTORS, LLC · up to 153,418 vehicles across all model years covered

Defect investigations

1 on file

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Desiccated Air Bag Inflator Rupture

EA21002

Still open engineering analysis · opened September 17, 2021

the air bags

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

PARKING BRAKE

5 injured · crash

OCTOBER 2010 I PURCHASED A TOYOTA SIENNA 2011. 3 MONTHS LATER I DROVE BACK FROM WORK AND I HAVE MY 4 CHILDREN WITH ME IN THE CAR WHERE THE CAR BRAKES FAILED TO RESPOND AS WELL THE EMERGENCY BRAKE!!!! WAS THE WORST DAY IN MY LIFE!!!! I CRASHED INTO A TRUCK AND WE WERE ALL IN SHOCKED TO THIS DAY!!!!...AFTER THE CRASH I HAD RECEIVED A RECALL IN THE TOYOTA SIENNA 2011 FOR THE BRAKES? I AM WITHOUT CAR RESPONSIBLE FOR THE DAMAGES FOR THE OTHER CARS, IN PAIN, MY KIDS SUFFER SMALL INJURIES AND FOR A AUTO LOAN IN TOYOTA CRASHED. I HAD MADE CALLS BUT UNFORTUNATELY NO ONE WILL GIVE ME A ANSWER OR STAND AND FACE THEIR RESPONSIBILITIES... I WONDERED WHY NO OTHER MAKE ( BMW, MERCEDES,HONDA,GMC ETC,,,,,)

NHTSA complaint 10381731, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE

3 injured · crash · towed · 114,000 miles

I PUT MY VEHICLE IN PARK AND THEN TURNED ON THE HAZARD LIGHTS, AS I WAS PARKED AT THE ENTRANCE TO A BUSY HIGHWAY, AND JUST WANTED TO GRAB MY MAIL. I TURNED AROUND FROM GETTING THE MAIL; AND MY MINIVAN WAS ROLLING ACROSS THE HIGHWAY WITH THREE OF MY CHILDREN INSIDE OF IT. IT STOPPED WHEN IT HIT A CEMENT BARRIER ON THE OTHER SIDE OF THE HIGHWAY. NO AIR BAG DEPLOYED. MY CHILDREN SUFFERED FROM MINOR INJURIES. AND, A-LOT OF ANXIETY.WHAT HAPPENED TO MAKE MY MINIVAN SWITCH OUT OF PARK?

NHTSA complaint 11031693. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

3 injured · crash · 27,000 miles

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE TURNING AT UNKNOWN SPEEDS, ANOTHER VEHICLE CRASHED INTO THE VEHICLE'S LEFT SIDE. UPON IMPACT, THE AIR BAGS FAILED TO DEPLOY. THE DRIVER REAR PASSENGER SUSTAINED BROKEN RIBS AND BRUISES TO THE LEFT LEG. THE PASSENGER IN THE THIRD ROW SUSTAINED A BLACK EYE AND BRUISES TO THE FACE. THE DRIVER SUSTAINED ARM AND LEG INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 27,000.

NHTSA complaint 10579201. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

3 injured · crash · 120,000 miles

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 30 MPH, ANOTHER VEHICLE CRASHED INTO THE PASSENGER SIDE DOOR OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. AS A RESULT, THE CONTACT SUSTAINED A BROKEN LEFT WRIST AND HAND INJURIES THAT REQUIRED MEDICAL ATTENTION. THE FRONT PASSENGER SUSTAINED LOWER BACK, NECK, RIGHT SHOULDER, AND RIGHT ARM INJURIES THAT REQUIRED MEDICAL ATTENTION. THE REAR PASSENGER SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO AN INSURANCE LOT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION

NHTSA complaint 10945846, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
No accident t door on the rear passenger side will not open I have tried everything and it just will not budge. This is a safety hazard because in the case of an accident or emergency, the door cannot be opened. It will not move manually or automatically.

NHTSA complaint 11762977. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER

202,000 miles

Odometer Fraud. The contact purchased a 2011 Toyota Sienna. The vehicle was a private sale. The contact stated that at the time of purchase, the mileage was 102,694. The contact later discovered a mileage discrepancy in a Carfax report, which indicated that the mileage was previously recorded at approximately 202,000. The contact also stated that the contact was provided a different VIN at the time of purchase. The contact stated that the mileage recorded on the different titles was inconsistent. The contact reported the issue to the local State Police.

NHTSA complaint 11763081. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
I have a flat tire the other day, and I try to put the spare tire on but it's gone. The spare tire's cable holds the spare tire under the car got corroded and broke. The spare tire is gone. It has lost some where on the road that I have not aware. I checked there is a recall for this. I called the toyota service but they said the VIN number is not on the recall list.

NHTSA complaint 11753914. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
The glide pins in the calipers came loose and one of the pins fell out (left front drivers side). As a result it caused the caliper to seize and smoke. It got hot and mangled the lower left control arm bushing. I bought a new glide pin and that one stayed it, but the right side (original part) came loose again, even after tightening it. We replaced the calipers with a different brand and it had no issues.

NHTSA complaint 11749365. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER

300,000 miles

Odometer Fraud. The contact purchased a 2011 Toyota Sienna. The contact discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase in 2025, the mileage was 110,000. The contact stated that a Carfax report indicated that the mileage was 300,000.

NHTSA complaint 11744312. Filed by an owner and not verified by NHTSA or by us.

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

200,000 miles

The contact owns a 2011 Toyota Sienna. The contact had received notification of NHTSA Campaign Number: 16V858000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the repair was not completed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated the power sliding door unexpectedly opened while driving on a local roadway. The vehicle was not repaired. The approximate failure mileage was 200,000. VIN tool showed no open recall.

NHTSA complaint 11732940. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Toyota Sienna

Model year Complaints Recalls Deaths
2020 38 2 —
2019 45 7 —
2018 72 7 —
2017 154 10 —
2016 76 5 —
2015 232 6 —
2014 163 6 —
2013 183 6 —
2012 247 9 —
2010 172 8 1

Other 2011 Toyota models

Every Toyota on this site — 281 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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Independent developer and analyst