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Hyundai · NHTSA safety record

2017 Hyundai Tucson

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 1,088 safety complaints about the 2017 Hyundai Tucson with the US government. Of those, 13 describe a crash, 26 mention a fire, 14 people were injured and 1 death is recorded. 3 recall campaigns are open against it.

The most complained-about system is the engine, named in 597 complaints, 55% of the total. The typical failure was reported at 26,000 miles, the median across the 437 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers September 2016 to September 2026 · How this is counted

What is on file

1,088 complaints on file

1,088

Complaints

13

Describe a crash

26

Mention fire

14

People injured

1

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
ENGINE 597 · 55%
POWER TRAIN 290 · 27%
UNKNOWN OR OTHER 138 · 13%
VEHICLE SPEED CONTROL 87 · 8%
ELECTRICAL SYSTEM 83 · 8%
FUEL/PROPULSION SYSTEM 75 · 7%
STRUCTURE 42 · 4%
SERVICE BRAKES 29 · 3%
SERVICE BRAKES, HYDRAULIC 19 · 2%
ENGINE AND ENGINE COOLING 17 · 2%
EXTERIOR LIGHTING 15 · 1%
LATCHES/LOCKS/LINKAGES 15 · 1%
0 242 485

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 1,088.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2023 at 178.

188 141 94 47
16 17 18 19 20 21 22 23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2016 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2017 Hyundai TUCSON, and it is a separate question from what owners report going wrong later.

Test SUV AWD SUV FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 16.2% 15.5%
Stability control standard Forward collision warning standard Lane departure warning standard

A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed. A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

3 on file

ENGINE

21V727000 · September 17, 2021

The defect
Hyundai Motor America (Hyundai) is recalling certain 2017 Tucson and Sonata Hybrid vehicles. The connecting rod bearings inside the engine may wear prematurely, which can result in engine damage.
The risk
A damaged engine can increase the risk of a fire or it can cause an engine stall, increasing the risk of a crash.
The remedy
Dealers will inspect the engine. If bearing damage is found, the engine will be replaced. Dealers will also install a software update containing a new Knock Sensor Detection System (KSDS). Repairs will be performed free of charge. Owners were notified of the defect on November 16, 2021. Owner notification letters were mailed January 15, 2022. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 209.

Hyundai Motor America · up to 95,515 vehicles across all model years covered

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE

20V543000 · September 4, 2020

Park outside until repaired

The defect
Hyundai Motor America (Hyundai) recalled certain 2019-2021 Tucson vehicles on September 4, 2020. On December 30, 2020, Hyundai expanded the recall population, and added certain 2016-2018 Tucson vehicles. The Anti-lock Brake Hydraulic Electronic Control Unit (HECU) could corrode internally and cause an electrical short, possibly resulting in an engine compartment fire.
The risk
An engine compartment fire can increase the risk of injury or crash.
The remedy
Hyundai will notify owners, and dealers will replace the HECU fuse. For 2019-2021 model years, the Electronic Stability Control (ESC) software will also be updated. Recall repairs will be performed free of charge. Owners are advised to park outside and away from structures as a precaution until the recall repair is complete. The recall began November 2, 2020. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 195.

Hyundai Motor America · up to 652,024 vehicles across all model years covered

ELECTRICAL SYSTEM:WIRING

16V842000 · November 21, 2016

The defect
Hyundai Motor America (Hyundai) is recalling certain model year 2016-2017 Tucson vehicles manufactured May 19, 2015, to November 14, 2016, and 2017 Santa Fe vehicles manufactured November 28, 2015, to November 14, 2016. The affected vehicles may be equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result, in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
The risk
If the trailer brake lights stay illuminated while being used, other drivers may be confused, increasing the risk of a crash.
The remedy
Hyundai will notify owners, and dealers will replace the affected accessory trailer hitch wiring harnesses, free of charge. The recall is expected to begin January 13, 2017. Owners may contact Hyundai customer service at 1-800-633-5151. Hyundai's number for this recall is 153.

Hyundai Motor America · up to 6,172 vehicles across all model years covered

Defect investigations

2 on file

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Loss of Motive Power

DP22003

Closed defect petition · opened September 12, 2022 · closed December 12, 2023

the engine

The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021. The Petitioners cited examples of complaints indicating that the subject vehicles were experiencing rapid loss of engine oil due to oil drain plug back outs, resulting in loss of motive power and/or catastrophic engine damage. Additional complaints were provided which alleged that the oil drain pans lack sufficient structural integrity and are susceptible to cracking. The petition itself can be reviewed at NHTSA.gov under ODI number 11481745. On September 12, 2022, the Office of Defects Investigation (ODI) opened Defect Petition (DP22-003) to evaluate the Petitioners’ request. The Petitioners have provided additional complaints within four supplemental letters dated January 31, 2023, March 21, 2023, May 23, 2023, and August 4, 2023. ODI’s evaluation included the review and analysis of the complaints and supporting information submitted by the Petitioners, as well as additional complaints submitted directly to NHTSA which referenced either the oil drain plug or a crack in the oil pan. After reviewing the available data, ODI has not identified evidence that would support opening a defect investigation into the oil drain pan assemblies of the subject vehicles. Based on a review of the available information, a loss of motive power resulting from an oil drain plug back out has not occurred between the initial sale of a vehicle and the completion of its first oil change. If during an oil change service, a technician fails to remove the existing drain plug gasket before installing a new gasket, it is likely that a proper seal between the drain plug and the oil pan will not be made. An improper seal between the drain plug and oil pan could lead to the backing out on the drain plug, resulting in the sudden loss of oil while driving. Additionally, the provided examples of oil pan cracks were localized to the immediate vicinity of the oil drain plug and/or appeared to be the result of direct-contact with a tool during servicing.  There is no information to support that a vehicle-based defect exists relating to the oil pan assembly, and instead the documented incidents are related to the failure to follow the proper maintenance procedures during oil change service. In October 2023, Hyundai published a Technical Service Bulletin (TSB) that provided detailed instructions for oil change service on its gasoline powered vehicles, specifically highlighting the need to remove and replace the existing drain plug gasket prior to reinstalling the drain plug. After a thorough review of the material submitted by the petitioner, the information already in NHTSA's possession, and the potential risks to motor vehicle safety implicated by the petitioners' allegations, NHTSA does not believe that a formal investigation is warranted. Therefore, the petition is denied. A Federal Register Notice (FRN) further detailing NHTSA’s reasons for denial of the petition will be published. The reference numbers for the complaints to NHTSA cited by the petitioner can be found in the petition submission documents in the public file for DP22-003. To review those complaints and the additional complaints ODI added to its evaluation which are cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

Engine Fires

EA21003

Closed engineering analysis · opened December 22, 2021 · closed February 5, 2024 · led to recall 23V877

the engine

On March 29, 2019, the Office of Defects Investigation (ODI) opened two Preliminary Evaluations (PE19-003 on Hyundai and PE19-004 on Kia) to broadly investigate incidents of non-crash fires (regardless of origin or operational status of the vehicle) on various model year Hyundai and Kia vehicles.  During the PE investigations, Hyundai and Kia issued several recalls to address vehicle fires, including those due to engine failures involving various engine types.  The remedies for the engine failure recalls typically involve engine inspection (to detect existing damage), and if necessary, engine replacement.  Additionally, both manufacturers have been installing an engine control software modification known as Knock Sensor Detection Software (KSDS) which is intended to detect impending engine failure, alert the driver, and limit engine power (to lessen likelihood of engine failure).KSDS is being installed under recalls and non-safety field actions, and both companies have extended limited engine warranties (see recall files). On December 22, 2021, ODI upgraded PE19-003 and PE19-004 to this Engineering Analysis (EA21-003, covering both Hyundai and Kia) to evaluate the scope of the prior recalls related to engine failures/fires and the efficacy of the recall remedies for the recalls, as well as the long-term viability of related programs and non-safety field actions being conducted by Hyundai and Kia.  The former issue involved approximately 550,000 MY 2013 Hyundai Elantra, MY 2011 Kia Sorento, and MY 2012-2015 Kia Rio.  The latter issue involved approximately 2.5 million recalled vehicles, which have been identified as displaying potential remedy concerns: Hyundai recalls 15V-568, 17V-226, 20V-746, and 21V-727; and Kia recalls 17V-224, 19V-120, 20V-750, and 21V-844. Regarding the recall scope issue, among all of the scope vehicles identified at EA opening, ODI found only the MY 2011 Kia Sorento vehicles equipped with both the Theta II 2.4L 4-cylinder Multi-Point Injection (MPI) and the Lambda II 3.5L 6-cylinder MPI engines experienced relatively high rates of reported fires.  In December 2023, Kia issued recall 23V-877 that will cover about 80,000 MY 2011 Kia Sorento vehicles equipped with the Theta II 2.4L MPI engines.  The remedy will involve an inspection, and if necessary, a replacement of the engine, as well as the installation of KSDS.  It should be noted that in 2021 these vehicles were included in a KSDS product improvement campaign with warranty extension.  For the MY 2011 Sorento vehicles equipped with the Lambda II 3.5L engines, ODI believes that future engine failures/fires involving these vehicles will likely be due to a lax in adhering to the proper or scheduled engine maintenance (regular engine oil changes), rather than a design or manufacturing engine issue. Regarding the issue of the efficacy of the recall remedies, ODI found the majority of the recalled Hyundai and Kia vehicles, by model, experienced lower reported fire rates after the remedies were applied.  Furthermore, ODI found that for most vehicles that did not receive the recall remedies, by model, experienced relatively high fire rates.  To address this problem, Hyundai informed ODI in December 2023, that it will renotify all of its owners covered by the Hyundai recalls of engine failures/fires every 8 months for the next 3 years.  In December 2023, Kia stated that it will renotify the majority of its owners every 8 months for the next 3 years.Several previously recalled Kia models are excluded from the renotification due to their lower reported rates of engine fires.  Overall, the renotification actions will help to increase the recall completion rates, thus reduce the frequency of engine fires in the future. In view of the recall action being taken by Kia and renotification actions being taken by both Kia and Hyundai, ODI is closing this Engineering Analysis.  Also, both companies have been released from the 2020-iniated Consent Orders (Kia since November 2022 and Hyundai since November 2023).  The agency reserves the right to take additional action if warranted by future circumstances.  To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ENGINE

1 death · 1 injured · fire

Car had smoke engine overheating this is the 3rd engine I got sick from the smoke I don’t feel safe in that car

NHTSA complaint 11575146. Filed by an owner and not verified by NHTSA or by us.

ENGINE

2 injured · 74,000 miles

JULY 2018 CAR BEGAN MAKING NOISE WHEN TURNING ON AND BACKING UP. THE NOISE WENT AWAY WHEN I BEGAN TO DRIVE. TOOK TO DEALERSHIP FOR OIL CHANGE AND THEY COULDN'T DIAGNOSIS THE PROBLEM. PROBLEM BEGAN GETTING WORSE, MENTIONED IT AT NEXT OIL CHANGE. NOW MIND YOU, I DRIVE A LOT!! CAR IS 2 YEARS OLD AND HAS 83K. BETWEEN JULY AND DECEMBER 2018 THE CAR RECEIVED MINIMUM OF 4 OIL CHANGES ALL DONE AT THE SAME DEALERSHIP WHO SAYS IT'S NORMAL EVEN WHEN I COMPLAINED OF SMELLING GAS. AFTER RETURNING TO VA FROM MI, THE LIGHTS ON THE DASH ALL TURNED ON WHILE DRIVING, SPEEDOMETER JUMPED WHERE EVER IT WANTED IF IT WANTED TO MOVE AT ALL. TOOK TO NEAREST DEALERSHIP, DIAGNOSIS WAS BAD VACUUM PUMP. IT WAS REPLACED

NHTSA complaint 11209208, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER

2 injured

The panoramic sunroof glass suddenly shattered while the vehicle was being driven on the interstate, with no visible impact, object strike, or prior damage observed. The component involved is the sunroof glass panel, and it has already been removed and replaced through insurance repairs, so it is not available for inspection (however, pictures are available upon request). The incident created a loud, explosion-like sound and resulted in glass fragments falling into the interior of the vehicle, including onto the driver and the front-seat passenger, causing minor injuries. This also created a significant safety risk due to driver distraction, panic, and the potential for more serious injury

NHTSA complaint 11735176, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE

1 injured · fire · towed · 118,000 miles

TL* THE CONTACT OWNED A 2017 HYUNDAI TUCSON. WHILE DRIVING 20-25 MPH DOWN A ROAD PREPARING TO MERGE, THE VEHICLE STALLED AND CONTINUED TO ROLL FORWARD. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE BUT FAILED. THE CONTACT NOTICED WHITE SMOKE AND STOPPED THE VEHICLE BY ENGAGING THE EMERGENCY BRAKE. THE CONTACT GATHERED SOME OF HER BELONGINGS AS THE SMOKE TURNED GRAY AND GOT 20 FEET AWAY FROM THE VEHICLE. THERE WERE FLAMES NOTICED COMING FROM UNDER THE HOOD. A BYSTANDER ATTEMPTED TO EXTINGUISH THE FIRE WITH A FIRE EXTINGUISHER MEANWHILE THE FIRE DEPARTMENT ARRIVED TO THE SCENE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CONTACT SUSTAINED POST TRAUMATIC STRESS DISORDER DUE TO THE INCIDENT.

NHTSA complaint 11292362, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE
Failed Component: Engine assembly / internal powertrain (specifically, a connecting rod bearing failure in cylinder #2 causing severe engine knocking and risk of mechanical seizure). The vehicle is available for inspection, the complete vehicle and affected engine assembly are intact and available for inspection upon request at CMA's Hyundai of Lexington Park: [XXX] Safety Risk: A rod bearing failure causes violent engine knocking, severe loss of engine power, and eventual engine seizure or stalling while driving. Losing propulsion unexpectedly—especially at highway speeds or in heavy traffic—creates an immediate collision risk for the vehicle occupants and surrounding traffic due to sudden

NHTSA complaint 11768090, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE
Vehicle was operating normally and when arriving at a gas station to refuel the vehicle would not start after turning off. Vehicle was towed to the dealership (Larry Miller Hyundai Albuquerque, and a seized motor was described as the discrepancy. No further maintenance has been performed.

NHTSA complaint 11767720. Filed by an owner and not verified by NHTSA or by us.

ENGINE
I am reporting a suspected safety defect involving my daughter's 2017 Hyundai Tucson, VIN [XXX], with approximately 77,940 miles. The vehicle experienced an engine failure beginning with the illumination of the oil-pressure warning light and Check Engine Light, followed by a pronounced engine knocking noise. The vehicle subsequently could not continue running. The vehicle was inspected by a Hyundai dealership, which diagnosed an engine failure. I am aware of Hyundai Safety Recall 209 / NHTSA Recall 21V-727 involving certain 2017 Hyundai Tucson vehicles equipped with the 2.0-liter Nu GDI engine. Hyundai's recall documentation identifies premature connecting-rod-bearing wear and specifically

NHTSA complaint 11765992, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN:AXLE ASSEMBLY
The contact owns a 2017 Hyundai Tucson. The vehicle was taken to the dealer for an engine replacement due to a separate issue; however, during the service, the dealer discovered that the front axle was leaking and noted that the steering was becoming stiff. The contact had not experienced any issues prior to the vehicle being taken to the dealer. The contact stated that the dealer had damaged the vehicle during the engine replacement. The manufacturer was notified of the failure and stated that the dealer would be contacted about a courtesy repair for the axle. The dealer confirmed the failure.

NHTSA complaint 11765392. Filed by an owner and not verified by NHTSA or by us.

ENGINE
Vehicle is losing a lot of oil. But there is no oil leaking on the ground. Upon looking at the safety recall, it says it might be fire hazardous. I noticed smoke coming from under the hood. Vehicle run rough and also hear sounds.

NHTSA complaint 11762626. Filed by an owner and not verified by NHTSA or by us.

ENGINE
Franchise dealer Preson Hyundai is actively obstructing a court-ordered settlement tracking test for an engine burning 2.0 qts internally, forcing a young driver with child to operate an oil starving vehicle at risk of highway engine seizure and fire.

NHTSA complaint 11759112. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Hyundai Tucson

Model year Complaints Recalls Deaths
2026 61 5 —
2025 285 6 —
2024 97 4 —
2023 133 2 —
2022 383 3 —
2021 79 1 —
2020 178 1 —
2019 380 1 —
2018 397 1 —
2016 1,620 5 —
2015 227 1 —
2014 202 2 —
2013 266 3 —
2012 255 3 —
2011 124 5 —
2010 59 4 —

Other 2017 Hyundai models

Every Hyundai on this site — 205 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst