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Mitsubishi · NHTSA safety record

2023 Mitsubishi Outlander

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 47 safety complaints about the 2023 Mitsubishi Outlander with the US government. Of those, 3 describe a crash, 3 people were injured and no death is recorded. 2 recall campaigns are open against it, covering back-over prevention.

The most complained-about system is the electrical system, named in 11 complaints, 23% of the total. The typical failure was reported at 20,000 miles, the median across the 5 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers April 2023 to August 2026 · How this is counted

What is on file

47 complaints on file

47

Complaints

3

Describe a crash

0

Mention fire

3

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
ELECTRICAL SYSTEM 11 · 23%
FUEL/PROPULSION SYSTEM 8 · 17%
ENGINE 7 · 15%
UNKNOWN OR OTHER 7 · 15%
SERVICE BRAKES 6 · 13%
AIR BAGS 5 · 11%
STEERING 5 · 11%
BACK OVER PREVENTION 4 · 9%
FORWARD COLLISION AVOIDANCE 4 · 9%
POWER TRAIN 4 · 9%
SUSPENSION 4 · 9%
TIRES 2 · 4%
0 8 15

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 47.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2026 at 14.

16 12 8 4
23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2023 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2023 Mitsubishi OUTLANDER, and it is a separate question from what owners report going wrong later.

Test SUV AWD SUV FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 17.9% 19.8%
Stability control standard Forward collision warning standard Lane departure warning standard

A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed. A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

2 on file

BACK OVER PREVENTION:SOFTWARE

25V369000 · June 2, 2025

The defect
Mitsubishi Motors North America, Inc. (Mitsubishi) is recalling certain 2022-2024 Outlander and 2023-2025 Outlander PHEV vehicles. Due to a software error in the in-vehicle infotainment system (A-IVI), the rearview camera image may freeze, or not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
The risk
A rearview image that does not display properly reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
The remedy
Dealers will update the A-IVI software, free of charge. Owner notification letters are expected to be mailed June 30, 2025. Mitsubishi's number for this recall is SR-25-001. This recall replaces and expands previous NHTSA recall number 23V345. Vehicles previously repaired under recall 23V345 will need to have the new remedy completed.

Mitsubishi Motors North America, Inc. · up to 198,940 vehicles across all model years covered

BACK OVER PREVENTION:DISPLAY FUNCTION

23V345000 · June 6, 2023

The defect
Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2022-2023 Outlander and 2023 Outlander PHEV vehicles. Due to a software error in the in-vehicle infotainment system (A-IVI), the backup camera rearview image may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk
A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash or injury.
The remedy
Dealers will update the A-IVI software, free of charge. Owner notification letters were mailed June 20, 2023. Owners may contact MMNA customer service at 1-888-648-7820. MMNA's number for this recall is SR-23-001. This recall was replaced by NHTSA recall number 25V369.

Mitsubishi Motors North America, Inc. · up to 89,907 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

FUEL/PROPULSION SYSTEM

2 injured · crash · towed

We (driver and passenger) were pulling into a parking lot and going very slowly about to stop and get out of car. Suddenly and unexpectedly the car accelerated out of control and at an abnormal speed. the air bags deployed, smoke filled the cabin. After the police arrived and the car was towed, Liberty Mutual Insurance Company took title to the car. We were lucky to survive because the car ran into a cement wall from the sudden acceleration and went up into the trees and then backed down and hit the ground. There was a police report and the car was inspected by a manufacturer's representative. Earlier in the day there was a warning on the dashboard that said the vehicle needed maintenance.

NHTSA complaint 11545653, quoted in part. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · crash · towed · 50 miles

The contact owned a 2023 Mitsubishi Outlander. The contact stated that while driving at approximately 30 MPH, the vehicle sustained a rear-end collision from another vehicle at a high rate of speed. No air bags deployed. The contact stated that the vehicle's left side had violently crashed into a wall, then the vehicle ricocheted onto the front driver's side, causing the tire to collapse where it came to a stop. The contact stated that a passenger was sitting in the front passenger seat, a passenger in the rear driver side seat, and a passenger in the rear passenger seat. A police report was filed. The vehicle was towed to a local tow lot where it was deemed a total loss. The contact stated

NHTSA complaint 11672216, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

crash

The vehicle failed to stop. Emergency Braking failed and I was unable to manually depress the brake pedal to stop the vehicle. The vehicle electronics have intermittently have failed, turning everything off in the vehicle including the instrument panel at different times.

NHTSA complaint 11760592. Filed by an owner and not verified by NHTSA or by us.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The warning went off that the system was not working while I was driving. The call was evaluated by a Mitsubishi Service Center. The Service Center said the Front Bracket for the radar was bent. The Service Center said there is no evidence of a collision to the front end of the car.

NHTSA complaint 11759456. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
The camera does not activate when the car is put into reverse. It also doesn't activate when you are parking the car. The parking camera doesn't show on the screen at all. The recall on this item was repaired on my car but didn't fix the issue and the dealer refused to service it further without significant cost. This is a fundamental safety issue that should be addressed by recall and repaired without cost to the owner. The dealership that serviced a previous recall was Doug Smith Mitsubishi in American Fork Utah, however this didn't fix the issue. I also paid money for a diagnostic service and the service center could not determine why the camera is not triggering. The warning

NHTSA complaint 11756554, quoted in part. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM
Our vehicles gas door would not open to get gas. During the 2nd and 3rd repair they damaged our vehicle. Worst of all on the last repair they modified our gas tank. They said they took it off another vehicle. Mine was a locking door now it isn’t. Since this was done the vehicle smells of gas when you fill it up and the miles to empty is off about 100 miles.

NHTSA complaint 11756256. Filed by an owner and not verified by NHTSA or by us.

TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
While I was driving on 77 south in Charlotte nc rt before exit 11 I heard a scraping and rattling sound then a loud pop. My air pressure immediately came on and dropped to zero for the passenger rear tire. I got off and pulled to the side of the road until road side assistance was able to tow my vehicle. My tire is p255/45 r20

NHTSA complaint 11754608. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS
Hey I run over a pothole and. My tire went flat and then the air bag just came out that’s not supposed to happen just from a flat tire that’s a safety hazard

NHTSA complaint 11753656. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Mitsubishi Outlander

Model year Complaints Recalls Deaths
2025 15 1 —
2024 26 1 —
2022 216 7 —
2020 31 3 —
2019 29 5 —
2018 57 6 —
2017 51 6 —
2016 145 8 —
2015 53 5 —
2014 45 4 —
2013 26 5 —
2012 22 6 —
2011 58 8 —
2010 60 10 —

Every Mitsubishi on this site — 46 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst