CSR

Cadillac · NHTSA safety record

2024 Cadillac XT4

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 31 safety complaints about the 2024 Cadillac XT4 with the US government. Of those, 2 describe a crash, 2 people were injured and no death is recorded. One recall campaign is open against it, covering equipment.

The most complained-about system is forward collision avoidance, named in 9 complaints, 29% of the total.

Compiled from NHTSA's complaint, recall and investigation files · Covers September 2023 to September 2026 · How this is counted

What is on file

31 complaints on file

31

Complaints

2

Describe a crash

0

Mention fire

2

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
FORWARD COLLISION AVOIDANCE 9 · 29%
SERVICE BRAKES 9 · 29%
ENGINE 8 · 26%
ELECTRICAL SYSTEM 7 · 23%
FUEL/PROPULSION SYSTEM 7 · 23%
POWER TRAIN 4 · 13%
BACK OVER PREVENTION 3 · 10%
STEERING 2 · 6%
SUSPENSION 2 · 6%
VEHICLE SPEED CONTROL 2 · 6%
VISIBILITY/WIPER 2 · 6%
AIR BAGS 1 · 3%
0 4 8

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 31.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2025 at 13.

16 12 8 4
23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2023 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2024 Cadillac XT4, and it is a separate question from what owners report going wrong later.

Test SUV AWD SUV FWD
Overall Not rated Not rated
Frontal crash Not rated Not rated
Frontal, driver Not rated Not rated
Frontal, passenger Not rated Not rated
Side crash Not rated Not rated
Side barrier Not rated Not rated
Side pole
Rollover
Chance of rollover 15.4% 16.7%
Stability control standard Forward collision warning standard Lane departure warning standard

A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed. A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

1 on file

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

24V575000 · August 1, 2024

The defect
General Motors, LLC (GM) is recalling certain 2024 Cadillac XT4 and Chevrolet Malibu vehicles. The vehicles may have the wrong owner's manual in the glove box. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
The risk
The wrong owner's manual may contain inaccurate information about vehicle functions and other safety relevant information, which could lead to improper operation of the vehicle and increase the risk of a crash or injury.
The remedy
Dealers will provide owners with the correct manual, free of charge. Owner notification letters were mailed August 26, 2024. Owners may contact Cadillac's customer service at 1-800-458-8006 and Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N242454040.

General Motors, LLC · up to 22 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

2 injured · crash

I am submitting this complaint to report a significant safety system failure in my 2025 Cadillac XT4 during an accident that occurred on April 12, 2025, in Dallas, Texas. During the incident: •The Anti-lock Braking System (ABS) did not activate, and I was unable to stop in time to avoid a collision. •Neither the driver nor passenger airbags deployed, despite sufficient impact that should have triggered deployment. •OnStar Automatic Crash Response did not activate, nor was I contacted by any emergency response service through the vehicle. None of the vehicle’s safety systems functioned during this event, despite being standard factory-installed features. My XT4 had no warning lights or

NHTSA complaint 11654492, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

crash

I WAS STOPPED AT A RED LIGHT, IT TURNED GREEN AND I PROCEEDED TO DRIVE FORWARD THROUGH THE INTERSECTION WHEN ALL OF A SUDDEN THE AUTOMATIC BRAKING SYSTEM ENGAGED BRINING THE CAR TO AN IMMEDIATE STOP IN THE MIDDLE OF THE INTERSECTION. MY PASSENGER AND I WERE THRUST FORWARD INTO THE STEERING WHEEL AND DASHBOARD RESPECTIVELY. THE CAR BEHIND ME HIT ME. BOTH CARS SUSTAINED DAMAGE. THERE WAS NOTHING IN FRONT OF ME THAT SHOULD HAVE CAUSED THIS SAFETY SYSTEM TO ENGAGE.I BELEIVE THEY CALL THIS PHANTOM BRAKING. BECAUSE I HAD JUST STARTED UP FROM THE LIGHT, MY SPEED WAS SLOW AND WE SUSTAINED NO INJURIES. HOWEVER IF THAT HAPPENED ON THE FREEWAY I TRAVEL QUITE FREQUENTLY, I WOULD HAVE BEEN KILLED. I AM

NHTSA complaint 11685687, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SUSPENSION
Purchased used with 30k miles and under factory bumper to bumper warranty. Noted noise when turning right slowly into parking space from front suspension as well as pop sound while going over speed bumps. Dealer replaced 3 axles (2 driver side) and confirmed noise present. Also replaced strut assembly in front which did not assist. Suspension issue unresolved to date and GM Field Tech suggests “operating to spec”. The main issue noted is the leerching forward between gears when braking to a stop. It’s as if car is sliding into each gear , learching while brakes applied, until stopped. This could cause accident and harm to occupants. Transmission is the 9 speed T950. Dealer replaced valve

NHTSA complaint 11764899, quoted in part. Filed by an owner and not verified by NHTSA or by us.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The automatic emergency braking system suddenly engages without any obstacles/pedestrians in the roadway causing the vehicle to completely stop. The vehicle is at the dealership at this time; it is unknown if the dealer can confirm the issue. The vehicle has not been inspected by the manufacturer. There was a warning light flashing directly before the incident(s).

NHTSA complaint 11764847. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM
I was driving down the road and my vehicle lost power and quit running. Luckily I was in the lane closest to the shoulder and was able to pull over on the shoulder and was not able to restart my vehicle, but had this happened in another location this could have been a huge safety problem for me and others with the vehicle completely losing power while driving in the middle of traffic on highway 27. The vehicle is still under warranty and has 10k miles. I am the only owner of the vehicle and it has only been serviced at the Cadillac dealer. The Cadillac dealer was able to inspect my vehicle and determined that the fuel pump module went bad and replaced it and advised that this has happened

NHTSA complaint 11752719, quoted in part. Filed by an owner and not verified by NHTSA or by us.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic emergency braking activated on three separate occasions when there weren’t any reasons for it to engage, additionally if there were any cars behind me I would have been rear ended since they would not have anticipated me stopping so suddenly.

NHTSA complaint 11748185. Filed by an owner and not verified by NHTSA or by us.

STEERING
The vehicle has a chronic defect causing rapid, repeating front-end suspension and steering assembly failures. The right front strut and mount failed and were replaced under warranty twice in 2025 (at 29,968 miles and 35,740 miles). In May 2026, the left front strut and mount failed and were replaced. Two days after picking up the vehicle, a cascading mechanical failure occurred when the left front CV axle boot split, covering the wheel well in grease and requiring a complete CV axle shaft replacement. Following these consecutive teardowns, the dealer omitted a mandatory safety wheel alignment. The vehicle was returned with a severe lateral steering pull and a steering wheel forced to the 1

NHTSA complaint 11745708, quoted in part. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM
Vehicle died leaving the doctor's office due to faulty fuel pump driver control module. Upon research found that this has been an ongoing issue for several years affecting many GM vehicles. Vehicle can stall at any time in traffic causing serious injury or death. Apparently GM does not have a fix for this problem & the company's solution is to replace the faulty module with modules that have the same defects. Also, when affected vehicles stall in traffic, the parking brakes set & there is no way to even put the vehicles in neutral so that they can safely be moved out of the roadway. This increases the chances of causing a serious accident if one was not caused by the initial breakdown. GM

NHTSA complaint 11745809, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Cadillac XT4

Model year Complaints Recalls Deaths
2025 10 1 —
2021 12 1 —
2020 17 5 —
2019 20 3 —

Other 2024 Cadillac models

Every Cadillac on this site — 97 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst