CSR

Cadillac · NHTSA safety record

2024 Cadillac XT5

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

10

Complaints

1

Crashes

0

Fires

1

Injuries

0

Deaths

Owners of the 2024 Cadillac XT5 have filed 10 safety complaints with NHTSA between January 2024 and February 2026. The most complained-about system is the power train, named in 6 of them (60%). The typical failure was reported at 9,200 miles, the median across the 3 complaints that gave an odometer reading.

NHTSA has issued 3 recalls covering this vehicle.

Recalls (3)

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

24V459000 · June 20, 2024

The defect
General Motors, LLC (GM) is recalling certain 2023-2025 Cadillac XT5 and 2024-2025 Cadillac XT6 vehicles. The instrument panel may not illuminate when the hazard warning lights, high beams, or turn signals are activated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Controls and Displays" and 108, "Lamps, Reflective Devices, and Assoc. Equipment."
The risk
Without the illuminated reminder, the driver could fail to turn off the lights when no longer needed. Hazard warning lights, high beams, or turn signals that remain activated unintentionally can confuse other drivers, increasing the risk of a crash.
The remedy
Dealers will update the instrument panel software, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact Cadillac's customer service at 1-800-458-8006. GM's number for this recall is N242447940.

General Motors, LLC · up to 6,942 vehicles across all model years covered

AIR BAGS:FRONTAL

24V311000 · May 2, 2024

The defect
General Motors, LLC (GM) is recalling certain 2024 Cadillac XT5 vehicles. The driver's front air bag cushion may tear during deployment, resulting in the air bag not deploying as intended.
The risk
An air bag that does not deploy as intended increases the risk of injury during a crash.
The remedy
Dealers will replace the driver's front air bag module, free of charge. Owner notification letters were mailed September 12, 2024. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is N232439241.

General Motors, LLC · up to 74 vehicles across all model years covered

VISIBILITY:WINDSHIELD

23V681000 · October 12, 2023

The defect
General Motors, LLC (GM) is recalling certain 2023 GMC Acadia and 2024 Cadilac XT5 and XT6 vehicles. The windshield may have been assembled without the proper urethane sealant required to bond the windshield to the vehicle body.
The risk
A windshield that is not properly bonded may detach during a crash and increase the risk of injury.
The remedy
Dealers will inspect the windshield and apply primer and urethane sealant. If the windshield is damaged, the dealer will replace it. Repairs will be performed free of charge. Owner notification letters were mailed November 14, 2023. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232419690.

General Motors, LLC · up to 42 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 10.

POWER TRAIN 6 60%
AIR BAGS 2 20%
ENGINE 2 20%
ELECTRICAL SYSTEM 1 10%
FORWARD COLLISION AVOIDANCE 1 10%
LANE DEPARTURE 1 10%
UNKNOWN OR OTHER 1 10%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2024 at 8.

2024 2026
2024 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

1 injured · crash · towed

On 10/18/24 I was making a left turn out of my development when a vehicle crashed into the front driver portion of my vehicle. The vehicle was going approximately 40+mph. I was driving approximately 5-10 mph making the turn. I was wearing a seatbelt, hit my head on the drivers door jam/window and immediately complained of neck and head pain. No airbags deployed. I sustained a severely herniated disc at C5-6 causing severe spinal cord compression and cervical myelopathy requiring urgent surgery. It was found that I not only had the severely herniated disc but ligament and cartilage that was severely compressing my spinal cord due to the trauma of the accident. I had a seat belt sign

NHTSA complaint 11567618, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE

23,000 miles

The contact owns a 2024 Cadillac XT5. The contact stated that while driving approximately 10 - 15 MPH and depressing the accelerator pedal, the vehicle failed to respond. There was an abnormal vibrating sound coming from the engine. A dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed, and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and informed the contact to return the vehicle to the dealer for more diagnostic testing, and a case was opened. The failure mileage was 23,000.

NHTSA complaint 11718637. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
On 1/13/2026 while driving on the 91 freeway near Long Beach California we heard a load Pop sound and then felt some air and outside notice in the car . Pulled over shortly and saw a large hole in the rear sun window with cracked glass everywhere. . Made an appointment at Penske Cadillac and a few days later they are checking to see if it’s covered under warranty. Also filled a claim with AAA . There was absolutely no rock or debris involved.

NHTSA complaint 11711680. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

2,500 miles

The contact owns a 2024 Cadillac XT5. The contact stated while driving approximately 55 MPH, the vehicle lost motive power with the RPM at 5,000. The contact stated that the check engine warning light was illuminated. The contact had slowed down for traffic and was able to stop the vehicle. The vehicle was turned off and restarted, and the vehicle operated normally. The contact stated that the failure reoccurred and became an intermittent failure. Additionally, the vehicle was jerking into gear. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission needed to be rebuilt. The vehicle was not repaired. The manufacturer was not informed

NHTSA complaint 11612639, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
The vehicle made a loud racing noise like a truck and won’t move forward. I was driving on a busy street. I pulled over and turned the vehicle off, then restarted several times The check transmission light finally came on. I called for a tow and it was taken to the dealership after several days, I was advised that some of the components to the transmission were put in the the vehicle incorrectly.

NHTSA complaint 11607798. Filed by an owner and not verified by NHTSA or by us.

ENGINE
Engine problem loss of power intermittently no reverse. They replaced clutch parts seals, piston, rings, plates, and plates. Had Vehicle for about 22 days. Driving home after repairs completed. Cluster display- instrument panel went out. Called Dealer and Cadillac assistance. Says there nothing they can do until Cadillac releases a fix. I believe vehicle is a safety risk for the second time with no remedy for instrument panel not functioning. Thank you Greg

NHTSA complaint 11596124. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
Vehicle was shifting erratically and drastically delayed in the lower gears. Additionally, the vehicle was lurching and bucking. I was advised it may be the ring gear. The vehicle has 1034 miles.

NHTSA complaint 11594626. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Cadillac XT5

Model year Complaints Recalls Deaths
2023 15 4
2022 9 3
2021 15 2
2020 22 5
2019 32 0
2018 66 0
2017 121 1

Other 2024 Cadillac models

Every Cadillac on this site — 91 vehicles, 198 recall campaigns and 4 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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