CSR

Ford · NHTSA safety record

2024 Ford Escape PHEV

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 8 safety complaints about the 2024 Ford Escape PHEV with the US government. Of those, no death is recorded. 2 recall campaigns are open against it, covering the electrical system.

The most complained-about system is the electrical system, named in 7 complaints, 88% of the total.

Compiled from NHTSA's complaint, recall and investigation files · Covers August 2024 to October 2026 · How this is counted

What is on file

8 complaints on file

8

Complaints

0

Describe a crash

0

Mention fire

0

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
ELECTRICAL SYSTEM 7 · 88%
FUEL/PROPULSION SYSTEM 2 · 25%
FORWARD COLLISION AVOIDANCE 1 · 13%
POWER TRAIN 1 · 13%
0 4 8

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 8.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2026 at 6.

8 6 4 2
24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2024 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2024 Ford Escape PHEV. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

2 on file

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

26V091000 · February 17, 2026

The defect
Ford Motor Company (Ford) is recalling certain 2022-2026 Ford Escape and 2023-2026 Lincoln Corsair plug-in hybrid vehicles. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.
The risk
Battery failure can cause a loss of drive power, increasing the risk of a crash. Battery failure can also increase the risk of a fire.
The remedy
Dealers will update the battery energy control module (BECM) and hybrid powertrain control module (HPCM) software, free of charge. Owners are advised to only use "Auto EV" mode and will be instructed by mail to limit the maximum charge of the battery until the remedy has been completed. Interim letters, notifying owners of the safety risk, and instructions to limit the maximum charge of the battery were mailed February 26, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SC4. This recall expands previous recall numbers 24V954 and 25V489. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on February 18, 2026.

Ford Motor Company · up to 25,237 vehicles across all model years covered

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

25V789000 · November 14, 2025

The defect
Ford Motor Company (Ford) is recalling certain 2020-2024 Ford Escape and 2021-2024 Lincoln Corsair plug-in hybrid vehicles. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.
The risk
Battery failure can cause a loss of drive power, increasing the risk of a crash. Battery failure can also increase the risk of a fire.
The remedy
Dealers will update the battery energy control module (BECM) and hybrid powertrain control module (HPCM), free of charge. Owners are advised to only use "Auto EV" mode and will be instructed by mail to limit the maximum charge of the battery until the remedy has been completed. Interim letters, notifying owners of the safety risk, and instructions to limit the maximum charge of the battery were mailed December 8, 2025. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SC4. Vehicles in this recall were previously recalled under 24V954 and will need to have the new remedy performed. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on November 18, 2025.

Ford Motor Company · up to 20,558 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ELECTRICAL SYSTEM
VIN [XXX], after recall the battery only charges to 29 miles , before it charged to 40 miles. After several visits to the service dealership BP Ford in [XXX] it has not been fixed. Also contacted Ford , they did nothing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint 11770174. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
My car has been recalled for over 6 months and it has not been repaired.

NHTSA complaint 11767392. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
The contact owns a 2024 Ford Escape. The contact received notification of NHTSA Campaign Number: 26V091000 (Electrical System). The local dealer was contacted and confirmed that the part for the recall repair was not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact had not experienced a failure.

NHTSA complaint 11759030. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Possible battery short circuit. Safety recall issued months ago. recall no. 24V954 /24S79)

NHTSA complaint 11757604. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
The contact owns a 2024 Ford Escape. The contact received notification of NHTSA Campaign Number: 26V091000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted, and a software update was completed to monitor any issues with the vehicle. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA complaint 11746543. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

9,700 miles

The contact owns a 2024 Ford Escape. The contact received notification of NHTSA Campaign Number: 26V091000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated while parked at the residence, the vehicle's doors failed to unlock, and the vehicle failed to start. A dealer's mobile technician replaced the 12-Volts battery at the contact's residence, and the vehicle became operable. The vehicle was repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact expressed concerned about the recall fire risk. The manufacturer was/was not made aware of the issue. The failure mileage

NHTSA complaint 11740835, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Ford Escape PHEV

Model year Complaints Recalls Deaths
2023 13 2 —
2022 80 2 —
2021 22 1 —

Other 2024 Ford models

Every Ford on this site — 360 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst