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Hyundai · NHTSA safety record

2017 Hyundai Azera

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 12 safety complaints about the 2017 Hyundai Azera with the US government. Of those, 1 describes a crash and no death is recorded. One recall campaign is open against it, covering the latches, locks and linkages.

The most complained-about system is the steering, named in 5 complaints, 42% of the total. The typical failure was reported at 25,000 miles, the median across the 11 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers August 2017 to October 2024 · How this is counted

What is on file

12 complaints on file

12

Complaints

1

Describe a crash

0

Mention fire

0

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
STEERING 5 · 42%
ELECTRICAL SYSTEM 2 · 17%
STRUCTURE 2 · 17%
AIR BAGS 1 · 8%
ENGINE AND ENGINE COOLING 1 · 8%
LATCHES/LOCKS/LINKAGES 1 · 8%
SEATS 1 · 8%
SERVICE BRAKES 1 · 8%
UNKNOWN OR OTHER 1 · 8%
0 4 8

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 12.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2021 at 4.

8 6 4 2
17 18 19 20 21 24

This is the year the complaint was filed, not the year the failure happened. The range runs from 2017 to 2024.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2017 Hyundai Azera. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

1 on file

LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH

21V619000 · August 6, 2021

The defect
Hyundai Motor America (Hyundai) is recalling certain 2017-2018 Sonata, 2016-2018 Sonata Hybrid, 2018-2020 Accent, and 2016-2017 Azera vehicles. The trunk latch may become damaged, preventing the opening of the trunk from the inside. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 401, "Internal Trunk Release."
The risk
A person inside the trunk compartment may become trapped, increasing their risk of injury.
The remedy
Dealers will replace the trunk latch base, free of charge. Owner notification letters were mailed December 4, 2021. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 208.

Hyundai Motor America · up to 348,158 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

SERVICE BRAKES

crash · towed · 1,332 miles

CAR WAS DRIVEN ON HIGHWAY W/ 1300 MILES ON IT (BRAND NEW LEASE) WITH NO TRAFFIC AROUND VEHICLE WHEN FRONT END COLLISION WARNING ALERT AND ELECTRONIC POWER BRAKE ALERT LIGHTS CAME ON; ONCE ABLE TO GET TO A SAFE STOPPING AREA (PARKING LOT), CAR WAS PUT IN PARK AND OWNERS MANUAL REVIEWED TO SEE WHAT THE WARNING, ALERT LIGHTS & SOUNDS RELATED TO. WHEN ATTEMPTING TO PUT INTO GEAR THE GEAR SHIFT WOULD NOT MOVE FROM PARK. CALLED DEALER ~ WAS TOLD TO SHUT OFF CAR AND TRY AGAIN AS "SOMETIMES THIS CAN HAPPEN IF TOO CLOSE TO A CAR OR IF IT IS RAINING" (NEITHER APPLIED) BUT CAR WENT IN TO GEAR THEN DRIVEN TO DESTINATION. TWO HOURS LATER BACK IN CAR GETTING ON ENTRANCE RAMP OF HIGHWAY AND PICK UP TRUCK

NHTSA complaint 11013691, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE AND ENGINE COOLING
See attached document for complaint.

NHTSA complaint 11620443. Filed by an owner and not verified by NHTSA or by us.

LATCHES/LOCKS/LINKAGES:DOORS:LOCK

25,000 miles

The contact owns a 2017 Hyundai Azera. The contact stated that the trunk was difficult to open manually. The contact was able to open the trunk after several attempts. However, the trunk would no longer close securely and had to be tied closed with a wire. The dealer was notified and advised that they were overbooked and could not schedule an appointment to diagnose the vehicle. The manufacturer was not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 25,000.

NHTSA complaint 11435620. Filed by an owner and not verified by NHTSA or by us.

STEERING

69,110 miles

The contact owns a 2017 Hyundai Azera. The contact stated while driving 60 mph, the steering wheel ceased and failed to move freely. There was no warning light illuminated. The contact stated that he experienced failure on several occasions. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 69,110.

NHTSA complaint 11423190. Filed by an owner and not verified by NHTSA or by us.

SEATS

35,000 miles

TL* THE CONTACT OWNS A 2017 HYUNDAI AZERA. THE CONTACT STATED THAT THE REAR SEATS WERE LOOSE AND UNSTABLE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO CARMAX (2501 POWELL AVE, NASHVILLE, TN 37204, (615) 269-3703) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRACKETS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

NHTSA complaint 11406513. Filed by an owner and not verified by NHTSA or by us.

STEERING

38,000 miles

I'VE OWNED MY 2017 AZERA SINCE DEC 2018. I LOVE THE VEHICLE BUT THE STEERING STICKS AS MENTIONED IN OTHER COMPLAINTS AT HIGH SPEEDS. THE VEHICLE CURRENTLY ONLY HAS 38K MILES AND I USE IT FOR THE MOST PART ON THE HIGHWAY. THIS SEEMS TO ONLY HAPPEN AT SPEEDS OVER 55MPH. YOU HAVE TO GIVE THE STEERING A SLIGHT JERK TO GET IT TO GO BACK. DOESN'T MATTER IF IT'S RIGHT OR LEFT. THIS PAST WEEK IT WOULD NOT MOVE AND I JERKED IT SO MUCH I THOUGHT I WAS GOING TO COME OFF THE ROADWAY. I UNDERSTAND DIFFERENT FORUMS STATE IT MIGHT BE AN ELECTRONIC STEERING ISSUE OR SOMETHING WITH A COUPLER, ETC. WHATEVER THE CASE I BELIEVE THIS NEEDS TO BE REVIEWED AND FIXED. I TOOK THE VEHICLE TO HAVE IT LOOKED AT A

NHTSA complaint 11403869, quoted in part. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

33,000 miles

AIRBAG LIGHT COMES ON INTERMITTENTLY WHILE DRIVING. STEERING LOCKS AS THE CAR IS DRIVEN AT HIGHWAY SPEEDS AND REQUIRES FORCE TO ADJUST. IT PRESENTS A CHALLENGE WHEN STAYING IN A LANE AND NEED TO DO SLIGHT ADJUSTMENTS TO STAY IN LANE. TOOK IT TO A DEALER ABOUT A YEAR AGO AND THEY COULD NOT DUPLICATE THE ISSUE.

NHTSA complaint 11364099. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Hyundai Azera

Model year Complaints Recalls Deaths
2016 15 1 —
2015 9 1 —
2014 48 1 —
2013 112 2 —
2012 74 2 —
2011 20 3 —
2010 8 3 —

Other 2017 Hyundai models

Tucson 1,088 Santa FE 968 Elantra 767 Sonata 764 Santa FE Sport 351 Sonata Hybrid 80 Accent 68 Veloster 50

Complaints on file, same model year.

Every Hyundai on this site — 205 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst