CSR

Infiniti · NHTSA safety record

2020 Infiniti QX60

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

23

Complaints

2

Crashes

0

Fires

4

Injuries

0

Deaths

Owners of the 2020 Infiniti QX60 have filed 23 safety complaints with NHTSA between November 2019 and May 2026. The most complained-about system is the power train, named in 5 of them (22%). The typical failure was reported at 13,000 miles, the median across the 7 complaints that gave an odometer reading.

NHTSA has issued 1 recall covering this vehicle.

Recalls (1)

SUSPENSION:REAR:AXLE:SPINDLE

21V402000 · May 27, 2021

The defect
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
The risk
The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
The remedy
Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.

Nissan North America, Inc. · up to 14,276 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 23.

UNKNOWN OR OTHER 6 26%
POWER TRAIN 5 22%
ELECTRICAL SYSTEM 4 17%
ENGINE 3 13%
FORWARD COLLISION AVOIDANCE 3 13%
VISIBILITY/WIPER 3 13%
FUEL/PROPULSION SYSTEM 2 9%
SERVICE BRAKES 2 9%
STRUCTURE 2 9%
SUSPENSION 2 9%
VEHICLE SPEED CONTROL 2 9%
AIR BAGS 1 4%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2025 at 9.

2019 2025 2026
2019 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

3 injured · crash · towed

I was involved in a multi-car accident on 11/16/23 wile traveling on the 485 Beltway around Charlotte, NC. It was approximately 6 pm, and completely dark. The traffic was very heavy and traveling at 70 mph ( the speed limit) when a car in front of me was stopped. My 2020 Infinity QX60 did NOT alert me of a potential frontal collision, nor did the car begin braking. I slammed on the brakes, but was unable to keep from hitting the car in front of me. I was then hit in my rear by the car in back of me. NONE of my airbags went off!!! That is inconceivable since my front end collided with the car in front of me AND the car behind me hit my car's rear end. I have a badly bruised sternum and am in

NHTSA complaint 11556658, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER

1 injured · crash · towed

I put my car in Park and got out of car. The car started rolling, it was on a slight grade but it roll into a hill grade and picked up speed. It just missed another car and hit a cement wall. This is not the first time this has happened to me. It had happened three other times but I wasn’t out of my car and was able to stop it and push it harder into park. It was in park but for some reason it didn’t actually go into park electrically. It also wasn’t on a grade. My friend tried to stop the car but it was going too fast by the time he got to it. He did bush burn his knees and hit his back on the street when he fell. We have looked into reports and there have been issues with this model. I

NHTSA complaint 11484764, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN:AUTOMATIC TRANSMISSION
The CVT Transmission without any warning gave out and wont allow my car to drive forward just reverse. Its been out and its an expensive repair. No check engine warning light came on and my car wont run.

NHTSA complaint 11735887. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY
I am submitting this formal safety defect complaint regarding a serious and life-threatening incident involving my 2020 Infiniti QX60. While traveling at approximately 60 miles per hour on a public highway, the vehicle’s hood suddenly and violently flew fully open without warning. This resulted in an immediate and complete loss of forward visibility while the vehicle was in motion.The hood had been properly closed prior to driving, and there were no warning indicators, unusual noises, or prior issues suggesting a problem with the latch mechanism. This event appeared to involve a total failure of both the primary hood latch and the secondary safety latch system, which are specifically

NHTSA complaint 11718264, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
I have a 2020 Infiniti QX60. While driving on the interstate I75 the check engine light came on and the car lost power. This was very dangerous as it could have caused a very serious accident. Had to have car towed to dealership. Was told that the transmission needed to be replaced at a cost of $8,600. This suv has only about 75,000 miles. Upon checking the internet I found that this transmission issue has been a problem for a number of years and Infiniti has not adequately addressed it. This is a safety issue and Infiniti should take ownership and fix problem.

NHTSA complaint 11703005. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
I was driving my vehicle and as I was making a turn lost power and almost got struct by a vehicle coming from the other direction I regained power and immediately called Infiniti dealership and spoke to service advisor to have vehicle inspected I recently had the cvt transmission replaced a month prior when I brought suv in I was informed it was not the transmission but the right shaft seal and transfer case were leaking and low on fluid causing the power loss I was told that there was a tsb issued by Nissan in regards to this I believe this should be changed to a recall especially being a chronic issue with these vehicles there should be a safety recall cause of the power loss thank God I

NHTSA complaint 11701763, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER

57,000 miles

Odometer Fraud. The contact purchased a 2020 Infiniti QX60. The contact discovered a mileage discrepancy after the purchase. Additionally, the transmission was jerking while the vehicle was being driven. The vehicle was a dealer sale. At the time of purchase, the mileage was 46,000. The vehicle was taken to the local dealer, but no assistance was provided. It was later discovered that the mileage on the Title was 57,000. The VIN was not available.

NHTSA complaint 11694793. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM
2020 infinity qx 60 Bought car used in 2024 with 80,000. There is a hesitation when accelerating and sometimes seems to want to die when idling. There is also a knocking sound at times when accelerating. At times I feel transmission skips. When turning right or left or reversing, the wheels seem to creek and almost grind a bit. I am great about maintenance and called to determine if my vin was included in the current recalls. I am told no, but am experiencing the same symptoms described by infinity. Just want to know if there is a any action to take to ensure my 4 kids and I are always safe when traveling and dont end up with thousands in repairs.

NHTSA complaint 11674135. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Infiniti QX60

Model year Complaints Recalls Deaths
2025 16 1
2024 18 3
2023 27 3
2022 22 2
2019 37 2
2018 38 1
2017 67 2
2016 29 1
2015 92 3
2014 198 7

Other 2020 Infiniti models

Every Infiniti on this site — 50 vehicles, 106 recall campaigns and 1 open investigation .

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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