CSR
Check a VIN

Look up

About

Infiniti · NHTSA safety record

2020 Infiniti QX60

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 24 safety complaints about the 2020 Infiniti QX60 with the US government. Of those, 2 describe a crash, 4 people were injured and no death is recorded. One recall campaign is open against it, covering the suspension.

The most complained-about system is the power train, named in 6 complaints, 25% of the total. The typical failure was reported at 13,000 miles, the median across the 7 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers November 2019 to September 2026 · How this is counted

What is on file

24 complaints on file

24

Complaints

2

Describe a crash

0

Mention fire

4

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
POWER TRAIN 6 · 25%
UNKNOWN OR OTHER 6 · 25%
ELECTRICAL SYSTEM 4 · 17%
ENGINE 3 · 13%
FORWARD COLLISION AVOIDANCE 3 · 13%
VISIBILITY/WIPER 3 · 13%
FUEL/PROPULSION SYSTEM 2 · 8%
SERVICE BRAKES 2 · 8%
STRUCTURE 2 · 8%
SUSPENSION 2 · 8%
VEHICLE SPEED CONTROL 2 · 8%
AIR BAGS 1 · 4%
0 4 8

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 24.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2025 at 9.

12 9 6 3
19 21 22 23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2019 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2020 Infiniti QX60, and it is a separate question from what owners report going wrong later.

Test SUV AWD SUV FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 17.9% 17.4%
Stability control standard Forward collision warning standard Lane departure warning standard

A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed. A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

1 on file

SUSPENSION:REAR:AXLE:SPINDLE

21V402000 · May 27, 2021

The defect
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
The risk
The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
The remedy
Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.

Nissan North America, Inc. · up to 14,276 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

3 injured · crash · towed

I was involved in a multi-car accident on 11/16/23 wile traveling on the 485 Beltway around Charlotte, NC. It was approximately 6 pm, and completely dark. The traffic was very heavy and traveling at 70 mph ( the speed limit) when a car in front of me was stopped. My 2020 Infinity QX60 did NOT alert me of a potential frontal collision, nor did the car begin braking. I slammed on the brakes, but was unable to keep from hitting the car in front of me. I was then hit in my rear by the car in back of me. NONE of my airbags went off!!! That is inconceivable since my front end collided with the car in front of me AND the car behind me hit my car's rear end. I have a badly bruised sternum and am in

NHTSA complaint 11556658, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER

1 injured · crash · towed

I put my car in Park and got out of car. The car started rolling, it was on a slight grade but it roll into a hill grade and picked up speed. It just missed another car and hit a cement wall. This is not the first time this has happened to me. It had happened three other times but I wasn’t out of my car and was able to stop it and push it harder into park. It was in park but for some reason it didn’t actually go into park electrically. It also wasn’t on a grade. My friend tried to stop the car but it was going too fast by the time he got to it. He did bush burn his knees and hit his back on the street when he fell. We have looked into reports and there have been issues with this model. I

NHTSA complaint 11484764, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
While traveling at 75 mph(speed limit) on the interstate, the vehicle's CVT transmission suffered a catastrophic failure and suddenly lost all power/acceleration, dropping into a low-gear limp mode. No engine light appeared until after we parked. This caused an immediate and dangerous drop in speed in high-speed busy traffic, nearly causing a severe multi-vehicle collision. We put our hazards on and continued at about 20 mph until the first exit nearly a mile away. This happened during mountain interstate driving with large distances between towns where most have no dealerships. We were able to get to a mechanic/gas station just off of the exit who ran the codes and told us that the

NHTSA complaint 11762891, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN:AUTOMATIC TRANSMISSION
The CVT Transmission without any warning gave out and wont allow my car to drive forward just reverse. Its been out and its an expensive repair. No check engine warning light came on and my car wont run.

NHTSA complaint 11735887. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY
I am submitting this formal safety defect complaint regarding a serious and life-threatening incident involving my 2020 Infiniti QX60. While traveling at approximately 60 miles per hour on a public highway, the vehicle’s hood suddenly and violently flew fully open without warning. This resulted in an immediate and complete loss of forward visibility while the vehicle was in motion.The hood had been properly closed prior to driving, and there were no warning indicators, unusual noises, or prior issues suggesting a problem with the latch mechanism. This event appeared to involve a total failure of both the primary hood latch and the secondary safety latch system, which are specifically

NHTSA complaint 11718264, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
I have a 2020 Infiniti QX60. While driving on the interstate I75 the check engine light came on and the car lost power. This was very dangerous as it could have caused a very serious accident. Had to have car towed to dealership. Was told that the transmission needed to be replaced at a cost of $8,600. This suv has only about 75,000 miles. Upon checking the internet I found that this transmission issue has been a problem for a number of years and Infiniti has not adequately addressed it. This is a safety issue and Infiniti should take ownership and fix problem.

NHTSA complaint 11703005. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
I was driving my vehicle and as I was making a turn lost power and almost got struct by a vehicle coming from the other direction I regained power and immediately called Infiniti dealership and spoke to service advisor to have vehicle inspected I recently had the cvt transmission replaced a month prior when I brought suv in I was informed it was not the transmission but the right shaft seal and transfer case were leaking and low on fluid causing the power loss I was told that there was a tsb issued by Nissan in regards to this I believe this should be changed to a recall especially being a chronic issue with these vehicles there should be a safety recall cause of the power loss thank God I

NHTSA complaint 11701763, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER

57,000 miles

Odometer Fraud. The contact purchased a 2020 Infiniti QX60. The contact discovered a mileage discrepancy after the purchase. Additionally, the transmission was jerking while the vehicle was being driven. The vehicle was a dealer sale. At the time of purchase, the mileage was 46,000. The vehicle was taken to the local dealer, but no assistance was provided. It was later discovered that the mileage on the Title was 57,000. The VIN was not available.

NHTSA complaint 11694793. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Infiniti QX60

Model year Complaints Recalls Deaths
2025 17 1 —
2024 19 3 —
2023 27 3 —
2022 23 2 —
2019 38 2 —
2018 38 1 —
2017 68 2 —
2016 29 1 —
2015 92 3 —
2014 199 7 —

Other 2020 Infiniti models

QX50 33

Complaints on file, same model year.

Every Infiniti on this site — 52 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst