CSR

Infiniti · NHTSA safety record

2024 Infiniti QX60

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

18

Complaints

1

Crashes

0

Fires

1

Injuries

0

Deaths

Owners of the 2024 Infiniti QX60 have filed 18 safety complaints with NHTSA between June 2024 and August 2026. The most complained-about system is the electrical system, named in 7 of them (39%). The typical failure was reported at 15,000 miles, the median across the 3 complaints that gave an odometer reading.

NHTSA has issued 3 recalls covering this vehicle.

Recalls (3)

SEAT BELTS:PRETENSIONER

24V176000 · March 5, 2024

The defect
Nissan North America, Inc. (Nissan) is recalling certain 2024 Pathfinder and Infiniti QX60 vehicles. The lap belt pretensioner in the left-side front seat belt assembly may be improperly secured, due to a missing rivet. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208 "Occupant Crash Protection," 209 "Seat Belt Assemblies," and 210 "Seat Belt Assembly Anchorages."
The risk
An unsecured lap belt pretensioner will not properly restrain an occupant during a crash, increasing the risk of injury.
The remedy
Dealers will inspect and replace the left-side front lap seat belt pretensioner assemblies as necessary, free of charge. Owner notification letters were mailed April 18, 2024. Owners may contact Nissan customer service at 1-800-867-7669. Owners may contact Infiniti customer service at 1-800-662-6200. Nissan's numbers for this recall are PD106 and PD107.

Nissan North America, Inc. · up to 12,019 vehicles across all model years covered

AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

24V154000 · February 27, 2024

The defect
Nissan North America, Inc. (Nissan) is recalling certain 2024 Titan, Frontier, Infiniti QX60, Pathfinder, 2023-2024 Sentra, Versa, Kicks, Infiniti QX50, and 2023 Rogue vehicles. Due to a manufacturing issue, the driver's air bag inflator may absorb moisture, and cause the air bag to deploy improperly.
The risk
An air bag that deploys improperly may not protect the driver as intended during a crash, increasing the risk of injury.
The remedy
Dealers will replace the front driver's air bag assembly, free of charge. Owner notification letters were mailed April 10, 2024. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's numbers for this recall are PD103, PD104, and PMA34.

Nissan North America, Inc. · up to 351 vehicles across all model years covered

EXTERIOR LIGHTING:LIGHTING CONTROL MODULE

23V814000 · December 4, 2023

The defect
Nissan North America, Inc. (Nissan) is recalling certain 2022-2024 Infiniti QX60 vehicles. When driving at certain high speeds, the Adaptive Front-Light System (AFS) may incorrectly adjust the headlights downward.
The risk
Incorrectly adjusted headlights can reduce visibility, increasing the risk of a crash.
The remedy
Dealers will reconfigure the Intelligent Power Distribution Module (IPDM) settings, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is PC994.

Nissan North America, Inc. · up to 20,051 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 18.

ELECTRICAL SYSTEM 7 39%
FORWARD COLLISION AVOIDANCE 4 22%
ENGINE 3 17%
UNKNOWN OR OTHER 3 17%
VISIBILITY/WIPER 3 17%
BACK OVER PREVENTION 2 11%
AIR BAGS 1 6%
ENGINE AND ENGINE COOLING 1 6%
FUEL/PROPULSION SYSTEM 1 6%
LATCHES/LOCKS/LINKAGES 1 6%
POWER TRAIN 1 6%
SEAT BELTS 1 6%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2025 at 8.

2024 2025 2026
2024 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

SEAT BELTS

1 injured

Our granddaughter was in the 3rd row seat with a seat belt. We think she put the shoulder part behind her back. After she unbuckled, she tried to exit but the seat belt ILR locked her in. The seat belt wrapped around her waist and locked her in. She could not move - or get out. We tried for 30 mins and finally cut the seat belt. If we had had an accident, we could not have gotten her out. Pictures/video's can be downloaded:Here is a link to the Video’s and Pictures. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint 11693933. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

crash

I am submitting this to supplement NHTSA Complaint No. 11704996 regarding a 2024 INFINITI QX60. Current mileage approx. 31,500. No injuries. Crash/Incident (property damage only): Within the first 2 months of ownership, while backing into a parking space at a grocery store parking lot, the Parking Collision Warning did not alert and Automatic Emergency Braking did not activate. I struck a shopping cart I did not see, causing minor damage/dent to the liftgate (no injuries). Additional ADAS safety concern (near-miss / repeated events): During the first year of ownership, on at least two occasions while using Intelligent Cruise Control / driver assist (steering assist) on a highway, when the

NHTSA complaint 11704999, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE AND ENGINE COOLING

towed · 35,000 miles

The contact owns a 2024 Infiniti QX60. The contact stated that while driving at 35 MPH, the vehicle experienced electronic malfunctions with unknown warning lights illuminated. The vehicle was taken to the local dealer to be diagnosed, and it was determined that the dipstick was not properly in place. The vehicle was repaired. The contact stated that on another occasion, while driving at an undisclosed speed, the system malfunction message was displayed. The vehicle was towed to the same local dealer, where it was diagnosed, and determined that the battery needed to be replaced. The vehicle was repaired, but another failure occurred. The contact stated that the smoke alarm had alerted her

NHTSA complaint 11676694, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
This vehicle was taken to the local Infiniti dealer for a routine oil change, vehicle inspection during this service discovered that the rear brake pads were worn. The request to replace the rear brake pads was declined. There were no warning indications. The failure mileage was 21787. Infiniti was contacted, but no assistance was offered.

NHTSA complaint 11752870. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

12,000 miles

The contact owns a 2024 Infiniti QX60. The contact stated that the vehicle intermittently jolted while stopping, and the infotainment screen and instrument panel intermittently turned off and restarted independently. Additionally, the blind spot detection system and the Lane Keep Assist were intermittently inoperable, and the power window master door lock button was inoperable. The transmission slipped out of gear once. Additionally, the hatch failed to open, preventing to contact from accessing the wheelchair. The contact stated that as a [XXX] he was overwhelmed and saddened by the persistent failures and the inability to access the wheelchair as needed. The contact stated that the

NHTSA complaint 11747143, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS

15,000 miles

The contact owns a 2024 Infiniti QX60. The vehicle was taken to the local dealer for a routine oil change, where it was discovered that the rear brake pads were worn. The request to replace the rear brake pads was declined by the contact, and the vehicle was not repaired. There were no warning lights illuminated. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 15,000.

NHTSA complaint 11725766. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
After going through a touchless car wash with undercarriage spray and clean, the vehicle stalled 5-10 minutes later. This occurred after the wash was completed and driving away. Suddenly the engine began to lose power, stumbled, and then died while driving. If I had to guess this was a sensor or some electrical component that may have been affected by the water spray from underneath. There were no check engine or other warning lights when this occurred. Attempted to restart the engine. After a few seconds longer than normal it started and appeared to run fine. Drove it home afterward. If the water caused the issue there are serious implications for driving in rain, through puddles, or snow

NHTSA complaint 11724412, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE
On February 27th, 2026, around 2:00 PM, while driving my 2024 Infinity QX60 on Hwy. 459 in Birmingham, AL, at approximately 70 mph in heavy traffic, the engine suddenly shut down completely and shifted into neutral without any prior warning lights, noises, or symptoms. I had great difficulty figuring out what had happened, and struggled to avoid being hit while crossing over three lanes to coast to the shoulder. I attempted to put the car back into drive without success and was absolutely terrified as I barely missed being hit by an 18-wheeler traveling behind me at a high rate of speed. The car was shuddering, but I managed to drive a short distance to the Birmingham Nissan dealer. After

NHTSA complaint 11723735, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Most issues began around the 6th month of the first year of ownership and have persisted. Current mileage is ~31,500. Safety-related defects: 1.Washer system leak/empty reservoir: washer fluid repeatedly drains/ends up empty, preventing windshield cleaning while driving and reducing visibility. Began after a dealer visit on 06/03–06/04/2025 for panoramic sunroof noise (“concern began after prior dealer visit on 06/03–06/04/2025”). 2.Rear driver-side window intermittently lowers by itself (electrical), creating distraction and a safety/security risk. 3.Side mirror intermittently fails to unfold/open, reducing rear/side visibility. 4.Water intrusion into cabin from top of front passenger door

NHTSA complaint 11704996, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Infiniti QX60

Model year Complaints Recalls Deaths
2025 16 1
2023 27 3
2022 22 2
2020 23 1
2019 37 2
2018 38 1
2017 67 2
2016 29 1
2015 92 3
2014 198 7

Every Infiniti on this site — 50 vehicles, 106 recall campaigns and 1 open investigation .

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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