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Infiniti · NHTSA safety record

2023 Infiniti QX60

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

27

Complaints

0

Crashes

1

Fires

4

Injuries

0

Deaths

Owners of the 2023 Infiniti QX60 have filed 27 safety complaints with NHTSA between December 2022 and March 2026. The most complained-about system is the electrical system, named in 7 of them (26%). The typical failure was reported at 38,000 miles, the median across the 1 complaints that gave an odometer reading.

NHTSA has issued 3 recalls covering this vehicle.

Recalls (3)

EXTERIOR LIGHTING:LIGHTING CONTROL MODULE

23V814000 · December 4, 2023

The defect
Nissan North America, Inc. (Nissan) is recalling certain 2022-2024 Infiniti QX60 vehicles. When driving at certain high speeds, the Adaptive Front-Light System (AFS) may incorrectly adjust the headlights downward.
The risk
Incorrectly adjusted headlights can reduce visibility, increasing the risk of a crash.
The remedy
Dealers will reconfigure the Intelligent Power Distribution Module (IPDM) settings, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is PC994.

Nissan North America, Inc. · up to 20,051 vehicles across all model years covered

SEATS:CRITICAL FASTENERS

23V268000 · April 13, 2023

The defect
Nissan North America, Inc. (Nissan) is recalling certain 2023 Rogue, Pathfinder, and Infiniti QX60 vehicles. The driver's powered seat may not be fully secured to the seat frame, causing the seat frame welds to detach from the rear inboard seat bracket.
The risk
An unsecured seat with broken welds may not properly restrain an occupant during a crash, increasing the risk of injury.
The remedy
Dealers will inspect the driver's seat rail clearance, and if necessary, replace the driver's seat cushion frame, free of charge. Owner notification letters are expected to be mailed June 10, 2023. Owners may contact Nissan's customer service at 1-800-867-7669. Nissan's number for this recall is PC966, PC967.

Nissan North America, Inc. · up to 12,400 vehicles across all model years covered

SEATS:MID/REAR ASSEMBLY

23V108000 · February 21, 2023

The defect
Nissan North America, Inc. (Nissan) is recalling certain 2023 Infiniti QX60 vehicles. The second-row adjustable seat may extend past the intended rear stopper point and may be difficult to move, become stuck, or fail to lock in the correct position.
The risk
A seat that becomes stuck or fails to lock in a secured position may not properly restrain the occupant during a crash, increasing their risk of injury.
The remedy
Dealers will remove and replace the second-row seat, free of charge. Owner notification letters are expected to be mailed April 14, 2023. Owners may contact Nissan's customer service at 1-800-867-7669. Nissan's number for this recall is PC953.

Nissan North America, Inc. · up to 17 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 27.

UNKNOWN OR OTHER 8 30%
ELECTRICAL SYSTEM 7 26%
ENGINE 5 19%
FUEL/PROPULSION SYSTEM 4 15%
POWER TRAIN 3 11%
SERVICE BRAKES 3 11%
LANE DEPARTURE 2 7%
SEATS 2 7%
STRUCTURE 2 7%
VISIBILITY/WIPER 2 7%
BACK OVER PREVENTION 1 4%
FORWARD COLLISION AVOIDANCE 1 4%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2023 at 11.

2022 2023 2026
2022 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ENGINE

2 injured

The car jerks forward when accelerating from a stopped position which throws everyone in the car forward and it could potentially hit something or someone. The car does not stay in position when put in park or even turned off. It rolls back 2 feet and it hit my daughter and knocked her down from the rear and the car door hit my mother because it rolls back too far. Also, it has a major hesitation when trying to accelerate. When trying to pass a vehicle I almost got hit from a car behind me. These problems happen in every 2023 Infiniti QX60. My car is currently in the shop trying to be for the second time but each loaner car has the same problems. One infiniti service manager said the

NHTSA complaint 11515597, quoted in part. Filed by an owner and not verified by NHTSA or by us.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

1 injured

While driving 40-50mph, my 2023 QX60 malfunctioned sensing the car was in a front end collision forcefully stopping the car. The force was so strong that I thought a large truck hit me from behind. After realizing I was not in an accident, the dashboard was lit up with malfunction warnings. I was 5 miles from my local Infinity dealership when this occurred. I was able to drive straight to the dealership. The dashboard warnings stayed lit with safety warnings. The Infinity dealership had a service technician inspect my vehicle upon arriving. I was informed that my vehicle was unsafe to drive and the car generated safety malfunction codes with the technician. The car needed to have the ADES

NHTSA complaint 11511101, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

1 injured

My car rolls back and forward, more than normal, after parking and putting the park into park and lifting foot off the break. It rolls back so fast that it knocked my mother forward and it knocked my daughter to the ground. So, when I put the car in park and I release the break is when it rolls back far enough to become a safety concern. The car also lurches forward when applying the gas pedal from a stoped position which is a safety hazard because it could potentially hit another car in front of me. Lastly, the car has a major hesitation from a slower speed into a higher speed which has been an hazard because if a car is coming up fast behind me I can’t pick up speed fast enough to avoid

NHTSA complaint 11526355, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

fire

My 2023 Infiniti QX60 Autograph model caught fire in the engine in my driveway while parked on Thursday, [XXX] at approximately [XXX] EST. Fire department was dispatched and fire marshal completed a report. There were no warnings or indications prior to the fire. My vehicle had been parked in my driveway since approximately 12:40 pm EST the same day. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint 11572579. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
REAR BRAKE PADS NEED TO BE REPLACED AT 20K MILES.

NHTSA complaint 11727670. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
The car locked with the keys inside. This has happened multiple times. My young children were strapped into their car seats outside in the summer heat when the door locked with the keys inside. We had to have firemen/police come help. Thankfully we were able to locate the second set of keys within 15 minutes and the children were wet from swimming and stayed cool because we were parked in the shade and the sun was setting.

NHTSA complaint 11724726. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
Sunroof Shattered into pieces without any object collision with Dealer refusing to change even though it was under warranty even though it was not due to any external object hitting or nothing. just shattering.

NHTSA complaint 11709526. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
I've had multiple instances of electrical "shorts" with the vehicle resulting in the sonar system setting off warnings while driving on the highway and having to be replaced twice; the driver mirror shorted and had to be replaced; for a period of months, I would put my belongings in the passenger seat of my vehicle and by the time I got to the driver side of the vehicle, it would lock on me, or I would put it in the back seat, and by the time I exited the driver's side door, the back left door would lock on me (fortunately it was just a work bag and not a child) because the left door lock shorted; and various components of the trunk have shorted on multiple occasions causing the trunk to

NHTSA complaint 11694243, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE
The vehicle will randomly lurch forward quite a few inches after being placed in park - and even after the door has been opened, regardless of whether the car is parked on flat ground or on an incline, and regardless of whether the emergency brake is engaged. I have noticed this predominantly when backing into a parking spot and then having to shift from reverse to park. I reverse into a parking spot in a parking garage daily and have to ensure that no people or cars are walking/driving by before I put my car in park, which is both unsafe and ridiculous. The dealer could not replicate the issue when they looked at the car so nothing was done. Invoice is attached and video evidence can be

NHTSA complaint 11694245, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SEATS
Power button works from third row when pushed. Even with weight in the seat the middle row can move freely on the track.

NHTSA complaint 11676241. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Infiniti QX60

Model year Complaints Recalls Deaths
2025 16 1 —
2024 18 3 —
2022 22 2 —
2020 23 1 —
2019 37 2 —
2018 38 1 —
2017 67 2 —
2016 29 1 —
2015 92 3 —
2014 198 7 —

Every Infiniti on this site — 50 vehicles, 106 recall campaigns and 1 open investigation .

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst