CSR

Ford · NHTSA safety record

2023 Ford Explorer

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 110 safety complaints about the 2023 Ford Explorer with the US government. Of those, 7 describe a crash, 2 mention a fire, 9 people were injured and no death is recorded. 15 recall campaigns are open against it.

The most complained-about system is the suspension, named in 14 complaints, 13% of the total. The typical failure was reported at 17,000 miles, the median across the 25 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers March 2023 to September 2026 · How this is counted

What is on file

110 complaints on file

110

Complaints

7

Describe a crash

2

Mention fire

9

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
UNKNOWN OR OTHER 25 · 23%
SUSPENSION 14 · 13%
ELECTRICAL SYSTEM 13 · 12%
POWER TRAIN 12 · 11%
STEERING 12 · 11%
ENGINE 10 · 9%
STRUCTURE 10 · 9%
BACK OVER PREVENTION 7 · 6%
LANE DEPARTURE 7 · 6%
FORWARD COLLISION AVOIDANCE 6 · 5%
SEAT BELTS 5 · 5%
SERVICE BRAKES 5 · 5%
0 12 23

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 110.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2026 at 33.

36 27 18 9
23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2023 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2023 Ford EXPLORER, and it is a separate question from what owners report going wrong later.

Test SUV 4WD SUV RWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 15.1% 14.7%
Stability control standard Forward collision warning standard Lane departure warning standard

A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed. A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

15 on file

SEATS:MID/REAR ASSEMBLY

26V451000 · July 14, 2026

The defect
Ford Motor Company (Ford) is recalling certain 2020-2027 Aviator and 2020-2026 Explorer vehicles. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, tipping, or sliding unexpectedly.
The risk
A seat that moves unexpectedly may not properly restrain an occupant during a crash, increasing the risk of injury.
The remedy
Dealers will inspect and replace the bezel around the switch as necessary, free of charge. Interim letters explaining the safety risk are expected to be mailed July 27, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S52. This recall expands Recall 25V393. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.

Ford Motor Company · up to 387,911 vehicles across all model years covered

SEAT BELTS

26V159000 · March 17, 2026

The defect
Ford Motor Company (Ford) is recalling certain 2020-2026 Explorer and Lincoln Aviator vehicles. The seat belt anchor bolts at the second-row outer seating positions may be improperly secured.
The risk
A loose seat belt buckle may not properly restrain an occupant during a crash, increasing the risk of injury.
The remedy
Dealers will inspect the second-row outer seat belt lower anchor bolts and replace or repair them as necessary, free of charge. Owner notification letters were mailed March 30, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26C18. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 19, 2026.

Ford Motor Company · up to 561 vehicles across all model years covered

BACK OVER PREVENTION:SOFTWARE

26V123000 · March 3, 2026

The defect
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape, Lincoln Corsair, 2020-2024 Lincoln Aviator, and Explorer vehicles. The image on the center display may flip or invert, resulting in an incorrectly displayed rearview image when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk
An incorrectly displayed rearview image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
The remedy
Dealers will update the accessory protocol interface module (APIM) software, free of charge. Owner notification letters were mailed June 23, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26C11. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 5, 2026.

Ford Motor Company · up to 889,950 vehicles across all model years covered

EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER

25V685000 · October 10, 2025

The defect
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
The risk
An electrical short circuit can increase the risk of a fire.
The remedy
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.

Ford Motor Company · up to 59,006 vehicles across all model years covered

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

25V455000 · July 7, 2025

The defect
Ford Motor Company (Ford) is recalling certain 2021-2023 Bronco, Explorer, Lincoln Aviator, F-250 SD, F-350 SD, F-450 SD, F-550 SD, 2021-2022 Lincoln Navigator, Mustang, F-150, and 2022 Expedition vehicles. The low-pressure fuel pump may fail, which can result in an engine stall while driving.
The risk
An engine stall increases the risk of a crash.
The remedy
Dealers will replace the low pressure fuel pump on super duty vehicles and update the powertrain control module (PCM) software on all other affected vehicles, free of charge. Owner notification letters were mailed July 27, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S75.

Ford Motor Company · up to 850,318 vehicles across all model years covered

BACK OVER PREVENTION:SOFTWARE

25V442000 · June 27, 2025

The defect
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
The risk
A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
The remedy
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.

Ford Motor Company · up to 200,237 vehicles across all model years covered

SEATS:MID/REAR ASSEMBLY

25V393000 · June 13, 2025

The defect
Ford Motor Company (Ford) is recalling certain 2020-2025 Aviator, and Explorer vehicles. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, folding, or sliding unexpectedly while driving.
The risk
A seat that moves unexpectedly may not properly restrain an occupant during a crash, increasing their risk of injury.
The remedy
Dealers will inspect the second-row seat switch, and replace the bezel around the switch as necessary, free of charge. Owner notification letters were mailed August 7, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S67.

Ford Motor Company · up to 304,662 vehicles across all model years covered

BACK OVER PREVENTION:SOFTWARE

25V159000 · March 14, 2025

The defect
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles previously repaired incorrectly under recall number 23V-342. The video output may fail, preventing the rearview camera image from displaying.
The risk
Loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash.
The remedy
Dealers will update the Image Processing Module software, free of charge. Owner notification letters were mailed April 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S27.

Ford Motor Company · up to 49,399 vehicles across all model years covered

EQUIPMENT:OTHER:LABELS

24V852000 · November 8, 2024

The defect
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
The risk
Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.
The remedy
Ford will mail owners the warning labels, free of charge. Owner notification letters were mailed December 19, 2024. Owners may call Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C39.

Ford Motor Company · up to 27,678 vehicles across all model years covered

SUSPENSION:FRONT:MACPHERSON STRUT

24V091000 · February 8, 2024

The defect
Ford Motor Company (Ford) is recalling certain 2023 Explorer vehicles. The right-front lower fastener connecting the steering knuckle and strut may be loose or missing.
The risk
A loose or missing connection between the knuckle and strut can cause improper tire alignment, resulting in a steering pull or require increased steering effort. Additionally, the brake hose may contact the tire and become damaged, resulting in a brake fluid leak and a loss of braking ability. Either of these scenarios can increase the risk of a crash.
The remedy
Dealers will inspect the fasteners, and tighten or install them as necessary, free of charge. Owner notification letters were mailed March 08, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S04.

Ford Motor Company · up to 121 vehicles across all model years covered

BACK OVER PREVENTION:DISPLAY FUNCTION

23V686000 · October 13, 2023

The defect
Ford Motor Company (Ford) is recalling certain 2023 Explorer vehicles equipped with a standard rearview camera. Due to a manufacturing error in the wire harness, the rearview camera may display a blue image on the SYNC screen when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk
A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash.
The remedy
Dealers will inspect the rearview camera wire harness and repair any loose splices, free of charge. Owner notification letters were mailed November 2, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C31.

Ford Motor Company · up to 2,866 vehicles across all model years covered

ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER

23V597000 · August 25, 2023

The defect
Ford Motor Company (Ford) is recalling certain 2023 Explorer vehicles equipped with 2.3L GTDI engines. The turbocharger oil supply line may be damaged, which can result in an oil leak inside the engine compartment.
The risk
An oil leak in the presence of an ignition source such as hot engine or exhaust components, can increase the risk of a fire. In addition, the loss of oil can result in an engine stall, increasing the risk of a crash.
The remedy
Owners are advised to park and shut off the engine as soon as possible if they see an oil pressure warning light or smoke coming from the engine compartment. Dealers will replace the turbo oil supply line assembly, free of charge. Owner notification letters were mailed September 8, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S50.

Ford Motor Company · up to 10 vehicles across all model years covered

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

23V342000 · May 12, 2023

The defect
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.
The risk
Loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash.
The remedy
Dealers will replace the 360-degree camera, free of charge. Owner notification letters were mailed November 10, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S23. This recall expands and replaces NHTSA recall number 23V-022. Vehicles previously repaired under 23V-022 will need to have the new remedy performed.

Ford Motor Company · up to 442,973 vehicles across all model years covered

POWER TRAIN:AUTOMATIC TRANSMISSION

23V070000 · February 10, 2023

The defect
Ford Motor Company (Ford) is recalling certain 2022-2023 F-150, Mustang, Explorer, Bronco, and 2023 Lincoln Aviator vehicles equipped with automatic transmissions. The transmission may contain a loose bolt which could prevent the transmission from engaging the park gear, although the gear shifter position may indicate that the vehicle has been shifted to "PARK."
The risk
The inability to secure the vehicle in the park position can result in a rollaway, increasing the risk of a crash or injury.
The remedy
Dealers will inspect and, if necessary, replace the transmissions, free of charge. Owner notification letters were mailed April 25, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S06.

Ford Motor Company · up to 1,138 vehicles across all model years covered

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

23V022000 · January 23, 2023

The defect
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.
The risk
Loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash.
The remedy
Dealers will update the image processing module (IPMB) software, free of charge. Interim owner notification letters informing owners of the safety risk were mailed April 25, 2023. Owner notification letters were mailed February 13, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S02. This recall expands and replaces NHTSA recall number 21V-735. Vehicles previously repaired under 21V-735 will need to have the new remedy performed.

Ford Motor Company · up to 382,759 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

STEERING

3 injured · crash · towed

I rented a 2023 Ford Explorer. I had many issues with the added safety features while renting it, ultimately resulting in an accident. Firstly, the lane keeping assist did not function properly. In construction zones, back roads, and during rainy weather, the vehicle would jerk very hard to one side of the other. Even after trying to shut off the lane keeping assist feature, it it would automatically turn back on. Luckily, most of those incidents would happen in low traffic areas. Until the final time it happened, resulting in a head on collision with another vehicle. Additionally, the screen that displayed the lane assist activity would go blank randomly while driving. Also. There was a

NHTSA complaint 11517340, quoted in part. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

2 injured · crash · towed

Side seat airbag has exhaust port facing inwards, instead of outward, towards the door of the vehicle, that caused the hot chemical from the airbag to push out all the gas at the left side of my body, melting my clothes and causing chemical burns to my side when it deployed upon a wreck.

NHTSA complaint 11602427. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

2 injured · crash · towed · 43,000 miles

The contact owns a 2023 Ford Explorer. The contact stated that while her boyfriend was driving at 40 MPH, another vehicle did not stop at a stop sign and crashed into the front passenger side of the vehicle. All of the air bags deployed. The contact's boyfriend suffered bruising to the wrist and left upper arm and redness on the right hand. The front passenger-side curtain air bag caused the contact second-degree chemical burn on the right side of the stomach when it burned through two layers of clothing. The contact also suffered from a sprained left foot and left hand and lacerations from the shoulders and elbows from the air bag deployment. The contact and her boyfriend were transported

NHTSA complaint 11739351, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SUSPENSION

1 injured · crash · towed

The right front suspension collapsed after crossing railroad tracks at less than 10 mph, causing the vehicle to collapse and deploying all four airbags causing Minor injuries . A higher rate of speed would have caused severe injuries and possible fatalities. Ford has sent field engineers to examine the vehicle and pulled data from the rcm stating starting speed of 4.4 mph and 17.7 mph at time of impact. No collision and nothing in road way. THE Insurance company has the vehicle at a total loss and initially denied my claim, stating manufacturer defect, which I agree with. Ford has since denied my claim returning the liability to the insurance. No warning lights, or symptoms before the

NHTSA complaint 11592801, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SUSPENSION
I am submitting this complaint involving suspension on 2023 Ford Explorer. Dealership has replaced the right front stunt mount two times. The problem is still not corrected.

NHTSA complaint 11767501. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
I was driving on the highway at approximately 70mph in my 2023 Ford Explorer Platinum which has 30,000 miles on it. We heard a loud noise which sounded like a gun went off inside the car. My sunroof exploded outward with no warning or messages and no impact. Edges of the remaining glass were angled upward indicating that the glass burst outward. There were no signs of glass impacting the thin fabric retractable shade. We had been driving for about 3 hours when the incident occurred. I took the vehicle to a Ford dealer, they took pictures and submitted a request for it to be covered under warranty but have not confirmed. We could have been at risk if I had not maintained my composure and

NHTSA complaint 11765256, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
While driving, vehicle made a grinding sound, and all systems related to cruise, 4wd, decent control all illuminated on dash. Vehicle was taken to dealer, metro ford. Metro ford stated the transfer case has failed internally, and being replaced under powertrain. A week later, I received a callback, and the service writer stated after replacing and a test drive- it is still an issue, and the vehicle has an issue- which they feel is the AWD module, AWD module failed causing clutch in transfer case to lock up when it shouldn’t be resulting in limited power and grinding and depletion of safety systems on vehicle. Dealer states ford is aware of the issue but offered me a discounted repair of 270

NHTSA complaint 11764616, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
Purchased new June 2023, took delivery October 2023 due to camera recall. Drive to work 5 miles a day, less than 10000 miles on it yet my driver side dash is now Ingles and rolling up. I see this is a common issue. I paid extra for the King Ranch edition. Seems this should be a dealer covered repair. I would like this looked into.

NHTSA complaint 11762481. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
The exhaust pipe that connects a catalytic converter to the muffler broke and was dragging on the highway. It was during rish hour and was no safe place for me to pull over and within just a few miles, the other side of it broke off and the whole pipe between the catalytic converter and muffler fell into traffic behind me. Apparently this has been an issue with 2020-2022 model years but It needs to be extended further into atleast the 2023 model year since that is what I have.

NHTSA complaint 11760401. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY/WIPER
The panoramic sunshade on our 2023 Ford Explorer bunches up and dips down into the rear passenger compartment when being retracted, obstructing rear visibility when using the rear view mirror or looking over your shoulder.

NHTSA complaint 11759896. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Ford Explorer

Model year Complaints Recalls Deaths
2026 38 14 —
2025 101 19 —
2024 21 10 —
2022 267 24 —
2021 430 26 —
2020 1,223 33 —
2019 298 6 —
2018 731 7 —
2017 1,694 13 —
2016 2,455 14 —
2015 1,795 8 —
2014 1,678 6 2
2013 2,235 11 1
2012 828 5 —
2011 1,197 6 —
2010 115 1 50

Other 2023 Ford models

Every Ford on this site — 359 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst