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Infiniti · NHTSA safety record

2018 Infiniti QX80

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 9 safety complaints about the 2018 Infiniti QX80 with the US government. Of those, 1 describes a crash, 1 person was injured and no death is recorded. 2 recall campaigns are open against it, covering equipment and back-over prevention.

The most complained-about system is the electrical system, named in 4 complaints, 44% of the total.

Compiled from NHTSA's complaint, recall and investigation files · Covers February 2019 to August 2026 · How this is counted

What is on file

9 complaints on file

9

Complaints

1

Describe a crash

0

Mention fire

1

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
ELECTRICAL SYSTEM 4 · 44%
AIR BAGS 2 · 22%
UNKNOWN OR OTHER 2 · 22%
COMMUNICATION 1 · 11%
EXTERIOR LIGHTING 1 · 11%
SEAT BELTS 1 · 11%
STEERING 1 · 11%
0 4 8

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 9.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2024 at 3.

4 3 2 1
19 21 23 24 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2019 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2018 Infiniti QX80, and it is a separate question from what owners report going wrong later.

Test SUV AWD SUV RWD
Overall Not rated Not rated
Frontal crash Not rated Not rated
Frontal, driver Not rated Not rated
Frontal, passenger Not rated Not rated
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 21.6% 23.6%
Stability control standard Forward collision warning standard Lane departure warning standard

A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed. A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

2 on file

EQUIPMENT:OTHER:LABELS

26V455000 · July 15, 2026

The defect
Nissan North America, Inc. (Nissan) is recalling certain 2020-2026 Nissan Armada, 2011-2013 Infiniti QX56, and 2014-2027 QX80 vehicles equipped with 22" wheels. The Gross Axle Weight Rating (GAWR) listed on the certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
The risk
An overloaded vehicle can increase the risk of a crash.
The remedy
Dealers will install new labels, free of charge. Additionally, Nissan will mail replacement labels to owners. Interim letters notifying owners of the safety risk are expected to be mailed August 21, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's numbers for this recall are R26B1 and P6A13/4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.

Nissan North America, Inc. · up to 168,149 vehicles across all model years covered

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

19V654000 · September 12, 2019

The defect
Nissan North America, Inc. (Nissan) is recalling certain 2018-2019 Nissan Altima, Armada, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue, Rogue Sport, Sentra, Titan, Titan Diesel, Versa Note and Versa Sedan vehicles, as well as Infiniti Q50, Q60, QX30 and QX80 vehicles. Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
The risk
The lack of an image in the back-up camera display increases the risk of a crash.
The remedy
Nissan will notify owners in phases, having dealers update the back-up camera settings software, free of charge. The recall began November 11, 2019 and all affected VINs should be activated. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200.

Nissan North America, Inc. · up to 1,228,830 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

1 injured · crash · towed · 2,400 miles

TL* THE CONTACT OWNS A 2018 INFINITI QX80. WHILE DRIVING APPROXIMATELY 38-40 MPH, THE DRIVER OF AN ONCOMING VEHICLE FAILED TO YIELD THE RIGHT OF WAY AND CRASHED INTO THE DRIVER'S SIDE DOOR AND DRIVER'S SIDE FRONT FENDER OF THE CONTACT'S VEHICLE. THE DRIVER'S FRONTAL AIR BAG DEPLOYED; HOWEVER, THE SIDE CURTAIN AIR BAGS FAILED TO DEPLOY. THE CONTACT ALSO STATED THAT THE SEAT BELT FAILED TO RESTRAIN HIM FROM MOVING FORWARD. THE CONTACT SUSTAINED A CONCUSSION. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. A LOCAL DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF

NHTSA complaint 11182711, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
Subject: Request for Safety Defect Investigation and Recall – 2018 INFINITI QX80 Infotainment/Navigation Screen To Whom It May Concern: I am writing to formally request an investigation into a serious and recurring problem with the infotainment/navigation screen in my 2018 INFINITI QX80 and to request that INFINITI consider a safety recall or other appropriate remedy. The screen is malfunctioning by going black, freezing, failing to come on, and repeatedly turning on and off while I am driving the vehicle. This is not simply an inconvenience. Having the display repeatedly shut off and restart while the vehicle is in motion raises a significant safety concern. The screen is an integrated

NHTSA complaint 11755996, quoted in part. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING
The dashboard bulbs went out from 0-40 mph and 6-8 rpms. It seems to be a common issue on Reddit and I have found complaints on the internet.

NHTSA complaint 11613542. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Similar to other complaints, the instrument cluster lighting is beginning to go dim or completely out starting at the high end of the RPM gauge and the low end of the speedometer gauge. This is an issue during night time driving.

NHTSA complaint 11607960. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
The primary instrument gauge for the QX80 starts to lose illumination from around the speedometer and tachometer. The vehicle has 55,000 miles and is a 2018 model. This is the SECOND time this has happened, with the instrument gauge being replaced first at approximately 32,000 miles for the same reason. Currently the instrument gauge is continuing to lose lighting - making the speedometer impossible to see at night (SAFETY ISSUE). Infiniti Dealership reports that there is a +/- 2 YEAR waitlist for replacement instrument clusters, and that this is a known problem. The same dealership that replaced it a few years ago. This 2nd instrument cluster started going out in the 20-45 mph segment,

NHTSA complaint 11565050, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STEERING
The plastic trim on the steering wheel that is colored to match the other plastic trim in the car has cracked at the 2:00 clock position. The cracked plastic sometimes lifts when turning the wheel which I feel may cause an accident. I have not had it inspected by the dealer of manufacturer as I'm aware they won't repair it currently. There were no symptoms before it happened, it was just cracked/separated one day. Nissan/Infiniti should be required to repair this potential safety issue.

NHTSA complaint 11553148. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
I was slowing down at a red light and heard a bang and glass shattered. My sunroof exploded. Nothing hit it. The glass is bowed outward.

NHTSA complaint 11531092. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Infiniti QX80

Model year Complaints Recalls Deaths
2026 6 2 —
2025 8 4 —
2019 20 2 —
2017 17 1 —
2016 14 1 —
2015 18 2 —
2014 21 4 —

Other 2018 Infiniti models

Q50 44 QX60 38 Q60 25 QX30 24

Complaints on file, same model year.

Every Infiniti on this site — 52 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst