CSR

Volvo · NHTSA safety record

2023 Volvo XC60

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 54 safety complaints about the 2023 Volvo XC60 with the US government. Of those, 3 describe a crash, 1 person was injured and no death is recorded. 5 recall campaigns are open against it.

The most complained-about system is the electrical system, named in 21 complaints, 39% of the total.

Compiled from NHTSA's complaint, recall and investigation files · Covers October 2022 to September 2026 · How this is counted

What is on file

54 complaints on file

54

Complaints

3

Describe a crash

0

Mention fire

1

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
ELECTRICAL SYSTEM 21 · 39%
UNKNOWN OR OTHER 11 · 20%
FORWARD COLLISION AVOIDANCE 9 · 17%
SERVICE BRAKES 9 · 17%
BACK OVER PREVENTION 7 · 13%
FUEL/PROPULSION SYSTEM 6 · 11%
LANE DEPARTURE 5 · 9%
VISIBILITY/WIPER 5 · 9%
EXTERIOR LIGHTING 3 · 6%
ENGINE 2 · 4%
POWER TRAIN 2 · 4%
TIRES 2 · 4%
0 12 23

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 54.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2023 at 22.

24 18 12 6
22 23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2022 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2023 Volvo XC60. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

5 on file

BACK OVER PREVENTION:SOFTWARE

25V908000 · December 23, 2025

The defect
Volvo Car USA, LLC (Volvo Car) is recalling certain 2021-2025 XC40, 2022 V90, 2022-2024 C40BEV, 2022-2025 S90, V90CC, XC60, 2023-2025 S60, V60, V60CC, XC90, and 2025 EC40, and EX40 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk
A rearview camera image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
The remedy
The software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed February 24, 2026. Owners may contact Volvo Car’s customer service at 1-800-458-1552. Volvo Car's number for this recall is R10333. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning February 16, 2026. This recall replaces previous NHTSA recall number 25V282. Vehicles previously repaired under recall 25V282 will need to have the new remedy performed.

Volvo Car USA, LLC · up to 413,151 vehicles across all model years covered

BACK OVER PREVENTION:SOFTWARE

25V282000 · May 8, 2025

The defect
Volvo Car USA, LLC (Volvo Car) is recalling certain 2021-2025 XC40, 2022 V90, 2022-2025 S90, V90CC, C40, XC60, 2023-2025 S60, V60, V60CC, XC90, and 2025 EC40 and EX40 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk
A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
The remedy
The software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed June 27, 2025. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo Car's number for this recall is R10320.

Volvo Car USA, LLC · up to 413,151 vehicles across all model years covered · fixed by software update

ELECTRICAL SYSTEM

23V188000 · March 22, 2023

The defect
Volvo Car USA, LLC (Volvo Car) is recalling certain 2023 S60, V60CC, XC60, XC90, XC40, and C40 vehicles. A diagnostic trouble code (DTC) may be falsely detected for the emergency call system (e-call) and display "e-Call Service Required" in the driver information module (DIM).
The risk
The false warning message could prevent the detection of an actual e-call system failure, which could delay an emergency response during a crash, increasing the risk of injury.
The remedy
Dealers will update the telematics and connectivity antenna module (TCAM) software, free of charge. Owner notification letters are expected to be mailed May 16, 2023. Owners may contact Volvo Car's customer service 1-800-458-1552. Volvo Car's number for this recall is R10225.

Volvo Car USA, LLC · up to 393 vehicles across all model years covered

SERVICE BRAKES, HYDRAULIC

23V012000 · January 19, 2023

The defect
Volvo Car USA, LLC (Volvo Car) is recalling certain 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40, and C40 vehicles. A diagnostic error in the Brake Control Module 2 (BCM2) may cause a loss of Antilock Brake System (ABS), Electronic Stability Control (ESC), and traction control.
The risk
A reduction in brake support functions can increase the risk of a crash.
The remedy
Volvo will release an over-the-air (OTA) BCM2 software update, free of charge. Owner notification letters are expected to be mailed March 15, 2023. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo Car's number for this recall is R10217.

Volvo Car USA, LLC · up to 27,457 vehicles across all model years covered · fixed by software update

ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)

22V793000 · October 20, 2022

The defect
Volvo Car USA, LLC (Volvo Car) is recalling certain 2022-2023 S60, V60, S90L, XC60, and XC90 vehicles. An electronic control module (ECM) software error may prevent the combustion engine from starting, causing a loss of drive power.
The risk
The vehicle may lose drive power as the high voltage battery is depleted, increasing the risk of a crash.
The remedy
Dealers will update the ECM software, free of charge. Owner notification letters are expected to be mailed December 8, 2022. Owners may contact Volvo Car's customer service at 1-800-458-1552. Volvo Car's number for this recall is R10198.

Volvo Car USA, LLC · up to 15,674 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

1 injured

While backing out of garage, the car abruptly and violently braked. The driver was tossed forward. The rear camera showed nothing in the car's path and no alarms had been set off. Visual review confirmed the absence of anything in the path of the automobile. The automobile was purchased new about 7-10 days before this occurrence. The driver has experienced shoulder, neck, and upper body pains somewhat responsive to acetaminophen tablets. The driver was instructed to turn off the automatic rear brake each time backing up but has not been offered a permanent fix. I do not know if Volvo has been informed or if the dealership has inspected the car.

NHTSA complaint 11505210. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

crash · towed

Driving the car at under 20 mph making a left turn into my cul-de-sac which has an upward slope. Car system thought it would crash into the tree straight ahead and started emergency braking making loud noise and then the steering wheels locked. Ended up hitting the parked car in front of neighbors house due to brake and steering malfunction. Heard from other Volvo owners that this has been a problem. Even backing out of garage where there is no object behind the car the car emergency braking system engages causing whiplash. No longer feel safe driving this car.

NHTSA complaint 11694759. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING:TURN SIGNAL

crash

See attached document for complaint.

NHTSA complaint 11730164. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

crash

While stopped at a light behind several cars with my foot firmly on the brake, the car started to move forward and could not be stopped. My foot was on the brake the entire time. The car advanced into the rear end of a pickup truck stopped in front of me. It was as though the car was fighting me as the car could not be stopped. Beyond the damage done to my car and the truck in front of me, this could have resulted in the injury of a person should someone have attempted to walk in front of my car at that time. I requested that Volvo review the logs which they said they did, but would not release the data to me. As such, my insurance company faulted me for this incident. This has caused me

NHTSA complaint 11766077, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Infotainment head unit intermittently fails to properly boot, resulting in no audio for turn signal indicators, radio, park distance sensors, cross traffic alerts, and other safety features. This issue persists with Android Auto OS v5.1.7 which is an update AFTER the previous v5.0.5 credited for a recall on this issue. Dealer has reinstalled software and troubleshot with no success.

NHTSA complaint 11766003. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
all safety audio drops out - turning signal, rear camera sensors, all safety sensor audio completely shuts off. the only way I've been able to correct is by restarting the infotainment system, which sometimes has to be done multiple times. This is a huge safety concern for my family, as my wife often has to drive our child with no functioning car sensors. This audio drop-out happens at least once per week. sometimes more.

NHTSA complaint 11765356. Filed by an owner and not verified by NHTSA or by us.

BACK OVER PREVENTION: WARNINGS
Entire car audio does not work. Blinker click, collision warning, navigation etc. Volvo has blamed software but each update in the past 3 years has not fixed the issue. Driving a car where the entire audio system is not working reliably is a safety issue

NHTSA complaint 11755690. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY/WIPER

17,000 miles

The contact owns a 2023 Volvo XC60. The contact stated that while driving in a rainstorm, the front windshield wiper arm was striking the top of the hood of the vehicle. Due to the failure, the windshield was not properly cleared of the rainwater, causing a visibility hazard. The contact stated that the hood was damaged by the wiper arm striking the hood. The vehicle was taken to the local dealer, who replaced the wiper blades, but the failure reoccurred. The vehicle was taken to the local mechanic, who replaced the wiper arm, but over time the failure reoccurred. The cause of the failure was not yet determined. The manufacturer was not contacted. The failure mileage was 17,000.

NHTSA complaint 11754657. Filed by an owner and not verified by NHTSA or by us.

LANE DEPARTURE: BLIND SPOT DETECTION
Loss of all audible components after start up (Infotainment system has Android Auto 5.1.17 system installed); no turn signal sound, no back up or lane departure audible alert. This is dangerous because the system can fail to confirm whether the turn signal is on or whether there is hazardous condition outside. Had to perform a complete system reboot to resolve the issue. The reboot is hazardous during driving condition as it is a distraction to the driver. This is issue has been happening on a persistent basis since the latest software update, the system needs to be rebooted two to three times a week, sometimes during driving.

NHTSA complaint 11749979. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Volvo XC60

Model year Complaints Recalls Deaths
2025 35 3 —
2024 23 2 —
2022 74 6 —
2021 48 5 —
2020 22 6 —
2019 36 8 —
2018 36 5 —
2017 16 4 —
2016 38 3 —
2015 47 1 —
2014 16 2 —
2013 66 3 —
2012 46 3 —
2011 36 4 —
2010 56 7 —

Other 2023 Volvo models

XC40 46 XC90 40 C40BEV 24

Complaints on file, same model year.

Every Volvo on this site — 71 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst