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Volvo · NHTSA safety record

2017 Volvo XC60

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 16 safety complaints about the 2017 Volvo XC60 with the US government. Of those, 2 describe a crash, 1 mentions a fire, 2 people were injured and no death is recorded. 4 recall campaigns are open against it.

The most complained-about system is the electrical system, named in 5 complaints, 31% of the total. The typical failure was reported at 19,800 miles, the median across the 6 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers January 2018 to August 2026 · How this is counted

What is on file

16 complaints on file

16

Complaints

2

Describe a crash

1

Mention fire

2

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
ELECTRICAL SYSTEM 5 · 31%
FUEL/PROPULSION SYSTEM 3 · 19%
AIR BAGS 2 · 13%
ENGINE 2 · 13%
POWER TRAIN 2 · 13%
TIRES 2 · 13%
UNKNOWN OR OTHER 2 · 13%
FORWARD COLLISION AVOIDANCE 1 · 6%
SERVICE BRAKES 1 · 6%
STEERING 1 · 6%
STRUCTURE 1 · 6%
VEHICLE SPEED CONTROL 1 · 6%
0 4 8

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 16.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2019 at 4.

8 6 4 2
18 19 20 21 22 23 24 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2018 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2017 Volvo XC60, and it is a separate question from what owners report going wrong later.

Test SUV AWD SUV FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 17.6% 17.6%
Stability control standard Forward collision warning standard Lane departure warning standard

A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed. A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

4 on file

ELECTRICAL SYSTEM:SOFTWARE

18V800000 · November 13, 2018

The defect
Volvo Car USA LLC (Volvo) is recalling certain 2017-2019 Volvo XC90, S90, V60, V60 Cross Country, V90, XC40, XC60, and V90 Cross Country vehicles. The software installed in the Vehicle Connectivity Module (VCM) may have an error causing the Telematics and Driver Support Systems to function improperly. As a result, the GPS will not provide location information to emergency personnel in the event of an emergency.
The risk
If the GPS location is not provided to emergency personnel it can inhibit emergency response in the event of a crash or injury.
The remedy
Volvo will notify owners, and dealers will correct the software, free of charge. The recall began December 26, 2018. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R39917.

Volvo Car USA LLC · up to 17,548 vehicles across all model years covered

AIR BAGS

17V127000 · March 1, 2017

The defect
Volvo Car USA LLC (Volvo) is recalling certain 2017 S60, S60CC, V60, V60 Cross Country, and XC60 vehicles. The affected vehicles have driver and front passenger seat side mounted side air bags (SAB) with inflator initiators that may fail to ignite during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection" and number 214, "Side Impact Protection."
The risk
If the air bag inflator initiator fails to ignite, the air bag will not deploy, increasing the risk of injury.
The remedy
Volvo will notify owners, and dealers will inspect and, if necessary, replace the front seat side air bags, free of charge. The recall began March 31, 2017. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R89712. Note: This recall is an expansion of recall 16V-918.

Volvo Car USA LLC · up to 112 vehicles across all model years covered

AIR BAGS

16V918000 · December 21, 2016

The defect
Volvo Car USA LLC (Volvo) is recalling certain model year 2017 S60 and S60 Cross Country, V60 and V60 Cross Country, and XC60 vehicles manufactured August 16, 2016, through October 21, 2016. The affected vehicles have driver and front passenger seat side mounted side air bags (SAB) with inflator initiators that may fail to ignite during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection" and number 214, "Side Impact Protection."
The risk
If the air bag inflator initiator fails to ignite, the air bag will not deploy, increasing the risk of injury.
The remedy
Volvo will notify owners, and dealers will inspect and, if necessary, replace the front seat side air bags, free of charge. The recall is expected to begin on February 13, 2017. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R89712.

Volvo Car USA LLC · up to 376 vehicles across all model years covered

SEAT BELTS:FRONT:BUCKLE ASSEMBLY

16V798000 · November 2, 2016

The defect
Volvo Car USA LLC (Volvo) is recalling certain model year 2016-2017 XC90, S90, XC60, V60 Cross Country, V60, S60 Cross Country, S60, and S60 Inscription vehicles manufactured February 16, 2015, to August 22, 2016. On the affected vehicles, the front passenger seat belt buckle attaching stud may loosen, allowing the buckle to separate from the seat belt bracket. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 210, "Seat Belt Assembly Anchorages" and number 209, "Seat Belt Assemblies."
The risk
If the seat belt buckle separates from the bracket, the front seat passenger may not be adequately restrained in the event of a crash, increasing their risk of injury in the event of a crash.
The remedy
Volvo will notify owners, and dealers will inspect the front passenger seat belt buckle stud, replacing the seat belt buckle as needed, free of charge. The recall began January 2017. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R89708.

Volvo Car USA LLC · up to 74,027 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

1 injured · crash · towed · 19,600 miles

I WAS T-BONED BY ANOTHER SUV IN THE DRIVER'S DOOR, DAMAGING FRONT & REAR DOORS, FRONT PANEL AND BACK PANEL. MY CAR WAS STOPPED GETTING READY TO MAKE A LEFT TURN AND THE OTHER VEHICLE STOMPED THE GAS TO MAKE A LEFT TURN AND HIT ME DIRECTLY. DOOR WOULD NOT CLOSE AFTER IMPACT AND ALL OF THESE PARTS REPLACED. AIR BAGS NEVER DEPLOYED AND INSURANCE ADJUSTER INDICATED THAT THIS MODEL VOLVO DOES NOT HAVE SIDE AIRBAGS. PLEASE ADVISE..

NHTSA complaint 11252924. Filed by an owner and not verified by NHTSA or by us.

FORWARD COLLISION AVOIDANCE: WARNINGS

1 injured · crash

I pulled my car out of the garage, I saw I had not taken the trash out and had my foot on brake. the car has an automatic shut off at stops to save gas. It shut off, I jumped out thinking it was "off" as there was no engine sound. The car started back up and started going forward. I attempted to jump in to hit the brakes ... it kept going and hit side mirror, door, me and then kept going! it never stopped! crushed me half in half out of door. my friend jumped in stopped it from passenger side and then started it up to back it up and remove me. I was taken to trauma with fractured pelvis, broken lumbar, cracked ribs and a concussion and stitches! this is supposed to be one of thee safest

NHTSA complaint 11519016, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER

fire

Pulling into a gas station, a turtle warning light (limp mode) came on in the dash, and the car started moving very slowly. Moments later the engine was on fire. Basically the entire front end of the car melted away before the fire department in New Buffalo, Mich., could put it out.

NHTSA complaint 11752029. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM

towed · 35,000 miles

THE VEHICLE DOES NOT REPORT THE FUEL LEVEL ACCURATELY. OVER THE PAST 6 MONTHS THE VEHICLE HAS RUN OUT OF GAS 3 TIMES, ALL WHEN THERE WERE TWO BARS OF FUEL ON THE GAUGE, AND THE REMAINING MILEAGE HAS BEEN BETWEEN 80-90 MILES. THERE CLEARLY SEEMS TO BE A PROBLEM. THE SECOND TIME THE VEHICLE WAS TOWED TO A VOLVO DEALER AND THEY SAID THE VEHICLE WAS WORKING FINE. I'LL TAKE IT BACK AGAIN AND MAYBE THEY WILL FIX IT THIS TIME. THE LAST TIME IT RAN OUT WAS YESTERDAY ON AN OFF-RAMP OF AN INTERSTATE HIGHWAY AT 10:00 PM. IT WAS DARK BECAUSE THERE WERE NO STREET LIGHTS AND THERE WAS NO SHOULDER TO PULL THE CAR ONTO. THERE WERE NUMEROUS CLOSE CALL WITH VEHICLE NOT SEEING THE STOPPED VEHICLE UNTIL THE

NHTSA complaint 11222035, quoted in part. Filed by an owner and not verified by NHTSA or by us.

TIRES
235/55R19. Tire blowed up while driving on the interstate highway I-57. Tire pressure was checked at 35 psi before the ride.

NHTSA complaint 11757769. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
The support battery for start/stop started to show on the dash and tells me that service is required about 2 weeks ago. "THE LOCATION OF THE BATTERY IS MY CONCERN". A month ago, the air coming out from the vent of the ac/heater started to smell like a rotten egg, a very strong smell that gives me a headache and makes me dizzy. This smell comes and go.I had to open the windows and switch to recycled air, this helps a little bit. I brought my Volvo to 2 shops about 3 weeks ago before I went to the dealer on Feb 16, 2024. The first shop smelled it and said they checked the catalytic converter and run a diagnostics and emission and they said emission is very good and there is no problem with

NHTSA complaint 11572708, quoted in part. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS
SRS Airbag light came on three times in a month but did not stay on. Took it to Volvo dealership to see what the issue was. According to dealership- there was loose pin tension in the left front door harness. They checked for codes and received SRS B11A081 left side pressure sensor message failures. Followed VIDa fault tracing and found the loose tension in SRS pins in the driver door harness. They had to replace the SRS terminal pins and splice wiring. The dealership did mention that this has happened with 3 or 4 different Volvo models already this year. It sounds like it's a defect in the manufacturing of the SRS system within the doors. However, Volvo warranty will not cover this repair.

NHTSA complaint 11525373, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
Got into my car, pulled out of a parking spot and approached a stop sign. The brakes suddenly became extremely mushy and the brake peddle went all the way to the floor. I didn't notice an issue when I pulled out of the parking spot. I was unable to continue driving as the brakes were not usable. I had the car towed to the dealer and they indicated the brake booster and vacuum pump failed due to "normal wear and tear". The vehicle was purchased at, and always maintained at our local Volvo dealer. Luckily no accident occurred.

NHTSA complaint 11515761. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Volvo XC60

Model year Complaints Recalls Deaths
2025 35 3 —
2024 23 2 —
2023 54 5 —
2022 74 6 —
2021 48 5 —
2020 22 6 —
2019 36 8 —
2018 36 5 —
2016 38 3 —
2015 47 1 —
2014 16 2 —
2013 66 3 —
2012 46 3 —
2011 36 4 —
2010 56 7 —

Other 2017 Volvo models

XC90 79 S60 17 S90 8

Complaints on file, same model year.

Every Volvo on this site — 71 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst