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Volvo · NHTSA safety record

2014 Volvo XC60

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 16 safety complaints about the 2014 Volvo XC60 with the US government. Of those, 1 describes a crash, 1 person was injured and no death is recorded. 2 recall campaigns are open against it, covering the seat belts and the electrical system.

The most complained-about system is the electrical system, named in 5 complaints, 31% of the total. The typical failure was reported at 6,844 miles, the median across the 11 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers September 2013 to April 2026 · How this is counted

What is on file

16 complaints on file

16

Complaints

1

Describe a crash

0

Mention fire

1

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
ELECTRICAL SYSTEM 5 · 31%
ENGINE 4 · 25%
VEHICLE SPEED CONTROL 3 · 19%
FUEL SYSTEM, GASOLINE 2 · 13%
SEAT BELTS 2 · 13%
VISIBILITY/WIPER 2 · 13%
BACK OVER PREVENTION 1 · 6%
EQUIPMENT ADAPTIVE/MOBILITY 1 · 6%
EXTERIOR LIGHTING 1 · 6%
FUEL/PROPULSION SYSTEM 1 · 6%
POWER TRAIN 1 · 6%
SERVICE BRAKES 1 · 6%
0 4 8

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 16.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2014 at 5.

8 6 4 2
13 14 15 19 20 21 22 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2013 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2014 Volvo XC60, and it is a separate question from what owners report going wrong later.

Test SUV AWD SUV FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 17.6% 17.6%
Stability control standard Forward collision warning standard Lane departure warning standard

A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed. A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

2 on file

SEAT BELTS:FRONT

20V378000 · June 30, 2020

The defect
Volvo Cars of N.A., LLC (Volvo) is recalling certain 2008-2016 V70 and XC70, 2007-2016 S80, 2011-2018 S60 and V60, 2016-2018 S60 Cross Country, 2014-2020 S60L, 2009-2015 S80L, 2009-2016 XC60 and 2015-2018 V60 Cross Country vehicles. The flexible steel cable that connects the seat belt to the front outboard seating positions may fatigue over time, causing the seat belt to not secure the occupant in the event of a crash.
The risk
An unsecured occupant has an increased risk of injury in the event of a crash.
The remedy
Volvo will notify owners, and dealers will replace the seat belt anchor cable for both front seats. The recall began December 10, 2020. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R10029.

Volvo Car USA LLC · up to 308,260 vehicles across all model years covered

ELECTRICAL SYSTEM

13V377000 · August 21, 2013

The defect
Volvo is recalling certain model year 2014 S60, S80, XC60 and XC70 vehicles equipped with keyless ignition. In the affected vehicles, the Central Electronic Module (CEM) will not perform as intended. As a result, the front windshield wipers might run continuously when the ignition is on. Also, the turn signals, high beams, and headlight switch might not work.
The risk
Malfunctioning head lamps and/or turn signals increase the risk of a crash.
The remedy
Volvo will notify owners, and dealers will upgrade the CEM software, free of charge. The recall began on October 3, 2013. Owners may contact Volvo at 1-800-458-1552.

Volvo Cars of N.A., LLC · up to 7,767 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ELECTRICAL SYSTEM

1 injured · crash · 1,200 miles

I AM COMPLAINING ABOUT UNINTENDED ACCELERATION RECENTLY EXPERIENCED WHILE PARKING MY CAR IN A PARKING LOT AND THE MANUFACTURING CANNOT TELL ME IF AND WHEN ANY RECALLS WERE UPDATED ON MY CAR PRIOR TO PURCHASE. THE CAR STARTED ACCELERATING AFTER I REMOVED MY FOOT FROM ACCELERATOR AND STARTED TO BREAK INTO A STOP SO I COULD PARK THE CAR IN THE PARKING LOT. BECAUSE THE CAR LURCHED FORWARD IN FULL THROTTLE IT CAUSED ME TO CRASH INTO THE BRICK BUILDING. THE HIGH VROOM NOISE STARTED AS SOON AS I TURNED INTO THE PARKING SPOT AND STARTED TO BREAK. THE AUTOMATIC BREAKING SYSTEM NEVER ENGAGED WHICH IN THIS MODEL SHOULD HAVE PREVENTED THE CRASH. THE BREAKS WERE OF NO USE SINCE THE HIGH SPEED IN LESS

NHTSA complaint 10615386, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE

towed · 13,219 miles

TL* THE CONTACT OWNS A 2014 VOLVO XC60. THE CONTACT STATED THAT WHILE TURNING THE VEHICLE, THE ENGINE STALLED. THE VEHICLE WAS ABLE TO RESTART. IN ADDITION, THE CONTACT MENTIONED THE VEHICLE WAS JERKING WHILE THE GEAR WAS SHIFTING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A SOFTWARE UPGRADE. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,219.

NHTSA complaint 10811573. Filed by an owner and not verified by NHTSA or by us.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The backup camera image flickers or does not appear at all (blue screen). This is a known design defect that Volvo will repair by installing what they call an equalizer in the camera harness. It is not a replacement of an existing part, it is a part they add. The cost is several hundred dollars for something that should be a recall. A search on the internet will return results showing many others having this exact same problem. This has been occuring and getting worse for the past 8 years.

NHTSA complaint 11731780. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

90,000 miles

The contact owns a 2014 Volvo XC60. The contact stated that the vehicle was consuming an excessive amount of engine oil. The AWD system light was illuminated, and the message “AWD Disabled” was displayed. The maintenance light was illuminated. Additionally, there was an abnormal knocking sound coming from the front passenger’s side of the vehicle. The vehicle was taken to the local dealer, where the dipstick and gasket were replaced, but the failure recurred. The dealer provided the contact with the cost for the diagnostic test and the repair. The vehicle was not repaired. The manufacturer was contacted by email and mail, but no additional assistance was provided. The failure mileage was

NHTSA complaint 11683932, quoted in part. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY/WIPER
When I purchased my 2014 Volvo XC 60 I was told that it was in good overall condition and believe that after driving it for the vehicle in full and brought it back because it needed a current inspection. Within four days of taking it home after the inspection, the PCV valve went bad and I had a minor leak in the middle center top of the windshield that dripped in and left watermarks on my headliner. So again I called the dealer and explained to them what was going on. I took it back they corrected the PCV valve and said that they had my windshield Repaired and sealed by a professional windshield installer. Once again, I picked up my new car and I went home with it. The first rainstorm we

NHTSA complaint 11607775, quoted in part. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY/WIPER
Wipers continually run. Headlights will not flip to high beam at times.

NHTSA complaint 11453874. Filed by an owner and not verified by NHTSA or by us.

SEAT BELTS
I HAVE RECEIVED TWO RECALL NOTICES FOR DEFECTIVE DRIVER AND FRONT PASSENGER SEAT BELT FASTENERS (NHTSA RECALL 20V-378). THE NOTICES ARE DATED 29 AUG 2020 AND 9 DEC 2020. I HAVE CALLED THE LOCAL VOLVO DEALER REPEATEDLY TO SCHEDULE FOR COMPLETION OF THIS RECALL. EACH TIME THEY SAY THEY DO NOT HAVE THE PARTS AND APOLOGIZE. IN THE MEANWHILE, THE RISK OF THE SEAT BELT FAILING PERSISTS. MORE THAN SIX MONTHS HAVE PASSED SINCE THE INITIAL NOTICE WHICH I CONSIDER TO BE AN EXCESSIVE PERIOD OF TIME. WHAT CAN BE DONE TO EXPEDITE THE COMPLETION OF THIS RECALL? ANY ADVICE YOU CAN PROVIDE, OR ACTIONS YOU COULD TAKE WOULD BE APPRECIATED. THANK YOU FOR CONSIDERATION OF THIS REQUEST. [XXX] CINCINNATI, OH

NHTSA complaint 11398489, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SEAT BELTS
TL* THE CONTACT OWNS A 2014 VOLVO XC60. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V378000 (SEAT BELTS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. BILL PEARCE VOLVO CARS (11555 S VIRGINIA ST, RENO, NV 89511, (775) 337-9653) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint 11383501. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Volvo XC60

Model year Complaints Recalls Deaths
2025 35 3 —
2024 23 2 —
2023 54 5 —
2022 74 6 —
2021 48 5 —
2020 22 6 —
2019 36 8 —
2018 36 5 —
2017 16 4 —
2016 38 3 —
2015 47 1 —
2013 66 3 —
2012 46 3 —
2011 36 4 —
2010 56 7 —

Other 2014 Volvo models

S60 25 VNL 8

Complaints on file, same model year.

Every Volvo on this site — 71 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst