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Nissan · NHTSA safety record

2020 Nissan Murano

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

42

Complaints

1

Crashes

0

Fires

2

Injuries

0

Deaths

Owners of the 2020 Nissan Murano have filed 42 safety complaints with NHTSA between February 2020 and July 2026. The most complained-about system is forward collision avoidance, named in 14 of them (33%). The typical failure was reported at 8,200 miles, the median across the 11 complaints that gave an odometer reading.

NHTSA has issued 2 recalls covering this vehicle.

Recalls (2)

SUSPENSION:REAR:AXLE:SPINDLE

21V402000 · May 27, 2021

The defect
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
The risk
The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
The remedy
Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.

Nissan North America, Inc. · up to 14,276 vehicles across all model years covered

STEERING:LINKAGES

21V170000 · March 11, 2021

The defect
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano vehicles. The left and/or right-hand transverse link may not have been manufactured correctly, which could result in it separating from the ball joint.
The risk
Ball joint separation can cause a loss of vehicle control, and increase the risk of a crash.
The remedy
Nissan will notify owners, and dealers will inspect the transverse link's lot codes, and if necessary, replace them and perform a vehicle alignment, free of charge. Owner notification letters were mailed on May 6, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is PC797.

Nissan North America, Inc. · up to 15,223 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 42.

FORWARD COLLISION AVOIDANCE 14 33%
UNKNOWN OR OTHER 10 24%
SUSPENSION 6 14%
SERVICE BRAKES 4 10%
STEERING 4 10%
POWER TRAIN 3 7%
VISIBILITY/WIPER 3 7%
SEAT BELTS 2 5%
STRUCTURE 2 5%
WHEELS 2 5%
AIR BAGS 1 2%
ELECTRICAL SYSTEM 1 2%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2023 at 10.

2020 2023 2026
2020 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

POWER TRAIN

1 injured · crash · towed

While parallel parking, we backed into the space and when we put the car into Drive, it lurched forward at an incredible speed. We hit and pushed the car parked in front of us, hopped up onto the sidewalk, knocked down a street light, and moved a huge concrete planter. The airbags over the windshield and under the dashboard deployed. The bags under the dash exploded with such force that they injured my husband's legs, and he has been seeing a wound doctor for the past five weeks. The car was towed to a repair shop. I reported the incident to Nissan NA; they sent a representative to retrieve information from the EDR. Nissan has advised that no mechanical problems were recorded but we are

NHTSA complaint 11444676, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER

1 injured

I've only had the car 3 months and an error code for the forward collision worning light is on. The dealership said it should go off. It never did. It is malfunctioning and it automatically and without notice applied the emergency brake system when it's not needed. It gave me sort of whiplash. It does this often out of no where. This could cause a severe accident.

NHTSA complaint 11531068. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
CVT Transmission failed at 82k miles. Diagnosed at Midas, specific Transmission shop and local Nissan dealership as needing full replacement. Notified Nissan Consumer Affairs, they created a case but refused to fully replace it, offered to pay only 50% of approximately $9k.

NHTSA complaint 11750646. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY
The sunroof leaks into the car causing a moisture issue. As someone with asthma and allergies this is a potential mold risk.

NHTSA complaint 11740538. Filed by an owner and not verified by NHTSA or by us.

SUSPENSION

85,960 miles

The contact owns a 2020 Nissan Murano. The contact stated while the vehicle was at Now Auto Care for a service appointment, the contact was informed that the driver's and passenger's side control arms were unusually worn and failing. The contact was advised to take the vehicle to the dealer. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 85,960.

NHTSA complaint 11740299. Filed by an owner and not verified by NHTSA or by us.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
It has occurred on a few occasions where the emergency braking system has enabled with no obstructions nearby most commonly while backing up into a parking spot but the recent situation of it automatically breaking on the highway while doing 60 with no other vehicles nearby, my wife attempted the gas pedal to disengage the system but it did not affect the braking.

NHTSA complaint 11732815. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
On March 4th I was driving my car that I had my daughter and two grand children with me which is a 2020 Nissan Murano. I was driving and as I was driving I heard a loud pop that sounded like a gun shot so i immediately look through the mirror to see if i could see my grandchildren as im looking through the mirror i see two holes in the back window so im scared at this point so i continue to drive until i could get over to make sure that my grandchildren were ok and to take a closer look at the window and to call [XXX] . So i opened the back door to get my grandchildren out the car and their ages are [XXX] old and [XXX] old. My grandson had some glass in his car seat and some glass got on my

NHTSA complaint 11724628, quoted in part. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING
My 2020 Nissan Murano SV driver side headlight failed. This headlight is suppose to be a “sealed for life” unit. This failure created an immediate driving hazard. There was heavy moisture intrusion on with the driver side, the headlight stopped working, creating a visibility hazard. The moisture intrusion / headlight outage triggered a “Headlight System Error “ on the dash. My 2020 Nissan is garage parked, no accident. My Nissan has 28,800 miles. I have taken pictures, to show that the headlight lense is pristine condition. My Nissan is at the repair shop, getting a new OEM original Nissan Headlamp replaced. The cost of this replacement headlamp is $1851. And a labor charge of approximately

NHTSA complaint 11713967, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Nissan Murano

Model year Complaints Recalls Deaths
2025 21 2 —
2019 42 1 —
2018 113 2 —
2017 107 3 —
2016 107 5 —
2015 202 5 —
2014 144 1 1
2013 72 1 —
2012 134 1 —
2011 148 0 1
2010 189 0 —

Other 2020 Nissan models

Sentra 204 Leaf 161 Altima 157 Rogue 147 Kicks 93 Versa 64 Pathfinder 47 Rogue Sport 38

Every Nissan on this site — 200 vehicles, 319 recall campaigns and 5 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst