CSR
Check a VIN

Look up

About

Nissan · NHTSA safety record

2020 Nissan Murano

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 43 safety complaints about the 2020 Nissan Murano with the US government. Of those, 1 describes a crash, 2 people were injured and no death is recorded. 2 recall campaigns are open against it, covering the suspension and the steering.

The most complained-about system is forward collision avoidance, named in 14 complaints, 33% of the total. The typical failure was reported at 8,200 miles, the median across the 11 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers February 2020 to September 2026 · How this is counted

What is on file

43 complaints on file

43

Complaints

1

Describe a crash

0

Mention fire

2

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
FORWARD COLLISION AVOIDANCE 14 · 33%
UNKNOWN OR OTHER 10 · 23%
SUSPENSION 7 · 16%
STEERING 5 · 12%
SERVICE BRAKES 4 · 9%
POWER TRAIN 3 · 7%
VISIBILITY/WIPER 3 · 7%
SEAT BELTS 2 · 5%
STRUCTURE 2 · 5%
WHEELS 2 · 5%
AIR BAGS 1 · 2%
ELECTRICAL SYSTEM 1 · 2%
0 8 15

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 43.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2023 at 10.

12 9 6 3
20 21 22 23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2020 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2020 Nissan MURANO, and it is a separate question from what owners report going wrong later.

Test SUV AWD SUV FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 15.1% 15.9%
Stability control standard Forward collision warning standard Lane departure warning standard

A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed. A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

2 on file

SUSPENSION:REAR:AXLE:SPINDLE

21V402000 · May 27, 2021

The defect
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
The risk
The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
The remedy
Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.

Nissan North America, Inc. · up to 14,276 vehicles across all model years covered

STEERING:LINKAGES

21V170000 · March 11, 2021

The defect
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano vehicles. The left and/or right-hand transverse link may not have been manufactured correctly, which could result in it separating from the ball joint.
The risk
Ball joint separation can cause a loss of vehicle control, and increase the risk of a crash.
The remedy
Nissan will notify owners, and dealers will inspect the transverse link's lot codes, and if necessary, replace them and perform a vehicle alignment, free of charge. Owner notification letters were mailed on May 6, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is PC797.

Nissan North America, Inc. · up to 15,223 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

POWER TRAIN

1 injured · crash · towed

While parallel parking, we backed into the space and when we put the car into Drive, it lurched forward at an incredible speed. We hit and pushed the car parked in front of us, hopped up onto the sidewalk, knocked down a street light, and moved a huge concrete planter. The airbags over the windshield and under the dashboard deployed. The bags under the dash exploded with such force that they injured my husband's legs, and he has been seeing a wound doctor for the past five weeks. The car was towed to a repair shop. I reported the incident to Nissan NA; they sent a representative to retrieve information from the EDR. Nissan has advised that no mechanical problems were recorded but we are

NHTSA complaint 11444676, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER

1 injured

I've only had the car 3 months and an error code for the forward collision worning light is on. The dealership said it should go off. It never did. It is malfunctioning and it automatically and without notice applied the emergency brake system when it's not needed. It gave me sort of whiplash. It does this often out of no where. This could cause a severe accident.

NHTSA complaint 11531068. Filed by an owner and not verified by NHTSA or by us.

STEERING
The contact owns a 2020 Nissan Murano. The contact stated that while driving at an undisclosed speed, the vehicle was driving unstable. The vehicle was taken to an independent mechanic, and the suspension was inspected. The mechanic became aware of cracked bushings on the upper control arm on both sides of the vehicle. The independent mechanic performed an alignment; however, after the alignment was performed, the steering instability and handling failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact associated the failure with NHTSA Campaign Number: 21V170000 (Steering); however, the VIN was not included in the recall repair.

NHTSA complaint 11765060. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
CVT Transmission failed at 82k miles. Diagnosed at Midas, specific Transmission shop and local Nissan dealership as needing full replacement. Notified Nissan Consumer Affairs, they created a case but refused to fully replace it, offered to pay only 50% of approximately $9k.

NHTSA complaint 11750646. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY
The sunroof leaks into the car causing a moisture issue. As someone with asthma and allergies this is a potential mold risk.

NHTSA complaint 11740538. Filed by an owner and not verified by NHTSA or by us.

SUSPENSION

85,960 miles

The contact owns a 2020 Nissan Murano. The contact stated while the vehicle was at Now Auto Care for a service appointment, the contact was informed that the driver's and passenger's side control arms were unusually worn and failing. The contact was advised to take the vehicle to the dealer. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 85,960.

NHTSA complaint 11740299. Filed by an owner and not verified by NHTSA or by us.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
It has occurred on a few occasions where the emergency braking system has enabled with no obstructions nearby most commonly while backing up into a parking spot but the recent situation of it automatically breaking on the highway while doing 60 with no other vehicles nearby, my wife attempted the gas pedal to disengage the system but it did not affect the braking.

NHTSA complaint 11732815. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
On March 4th I was driving my car that I had my daughter and two grand children with me which is a 2020 Nissan Murano. I was driving and as I was driving I heard a loud pop that sounded like a gun shot so i immediately look through the mirror to see if i could see my grandchildren as im looking through the mirror i see two holes in the back window so im scared at this point so i continue to drive until i could get over to make sure that my grandchildren were ok and to take a closer look at the window and to call [XXX] . So i opened the back door to get my grandchildren out the car and their ages are [XXX] old and [XXX] old. My grandson had some glass in his car seat and some glass got on my

NHTSA complaint 11724628, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Nissan Murano

Model year Complaints Recalls Deaths
2025 22 2 —
2019 43 1 —
2018 113 2 —
2017 107 3 —
2016 107 5 —
2015 204 5 —
2014 145 1 1
2013 74 1 —
2012 135 1 —
2011 148 0 1
2010 193 0 —

Other 2020 Nissan models

Sentra 205 Leaf 166 Altima 158 Rogue 152 Kicks 97 Versa 64 Pathfinder 48 Rogue Sport 40

Complaints on file, same model year.

Every Nissan on this site — 205 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst