Every safety complaint, recall and defect investigation the US government
holds on this vehicle.
Owners have filed 145 safety complaints
about the 2014 Nissan Murano with the US government. Of those, 6 describe a crash, 13 people were injured and 1 death is recorded. One recall campaign is open against it, covering the steering.
The most complained-about system is the power train,
named in 31 complaints, 21% of the total.
The typical failure was reported at 58,000 miles,
the median across the 88
complaints that gave
an odometer reading.
Compiled from NHTSA's complaint, recall and investigation files
· Covers May 2014 to August 2026 · How this is counted
What is on file
145 complaints on file
145
Complaints
6
Describe a crash
0
Mention fire
13
People injured
1
Deaths
A complaint is an unverified account by the person who filed it, not a
finding of fault. One complaint is one ODI number, which is how NHTSA counts
them.
A recall is the manufacturer conceding a defect, and the repair is free.
Whether one covers your particular car is a question only its VIN can
answer, because a campaign covers a production range rather than a
model year.
Which system owners named
Complaints naming each system
UNKNOWN OR OTHER 39 · 27%
39 27%
POWER TRAIN 31 · 21%
31 21%
STEERING 23 · 16%
23 16%
VISIBILITY/WIPER 20 · 14%
20 14%
AIR BAGS 11 · 8%
11 8%
STRUCTURE 10 · 7%
10 7%
ELECTRICAL SYSTEM 8 · 6%
8 6%
ENGINE 7 · 5%
7 5%
SERVICE BRAKES 6 · 4%
6 4%
FUEL/PROPULSION SYSTEM 4 · 3%
4 3%
VEHICLE SPEED CONTROL 4 · 3%
4 3%
BACK OVER PREVENTION 2 · 1%
2 1%
01938
Red marks a system with a recall campaign against it.
One complaint can name several systems, so these add up to more than 145.
When the complaints arrived
By the year NHTSA received them
By the year NHTSA received them, which is not the year the failures
happened. They peaked in 2017 at 25.
This is the year the complaint was filed, not the year the failure
happened. The range runs from 2014 to 2026, the last of them a part year, which is why its column is drawn faint.
Crash test ratings
NHTSA New Car Assessment Program
NHTSA crashes a car into a barrier and a pole and measures what
happens to the dummies inside. This is what it awarded the 2014 Nissan MURANO, and it is a separate
question from what owners report going wrong later.
Test
SUV AWD
SUV FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover
18.5%
17.9%
Stability control standard Forward collision warning standard Lane departure warning standard
A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed.
A dash means NHTSA did not rate that test for this vehicle.
Recall campaigns
1 on file
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
17V184000 · March 16, 2017
The defect
Nissan North America (Nissan) is recalling certain 2013-2014 Murano and Murano Cross Cabriolet vehicles. The power steering hose clamp may not adequately secure the hose, allowing the hose to detach and leak power steering fluid.
The risk
If the power steering fluid leaks onto a heat source such as hot engine or exhaust components, there could be an increased risk of a fire.
The remedy
Nissan will notify owners, and dealers will install a power steering high pressure hose kit, free of charge. The recall began May 10, 2017. Owners may contact Nissan customer service at 1-800-647-7261.
Nissan North America, Inc. · up to 56,766 vehicles across all model years covered
In owners’ own words
Quoted from the complaint file
Quoted from NHTSA's complaint file. These are unverified accounts by the
people who filed them, not findings of fault.
ENGINE
1 death · 23,000 miles
THE PUSH BUTTON START DIDN'T SHUT OFF THE ENGINE WHEN IT WAS PUT IN THE GARAGE RESULTING IN THE CARBON MONOXIDE POISONING OF MY MOTHER. *TT *JS
NHTSA complaint 11103529. Filed by an owner and not verified by NHTSA or by us.
FUEL/PROPULSION SYSTEM
8 injured · crash · 11,000 miles
I ATTEMPTED TO MAKE A RIGHT TO TURN INTO THE PARKING SPACE AT THE RESTAURANT AND THE TRUCK JERKED FORWARD. I PRESSED THE BRAKE PAD AND QUICKLY NOTICED THAT THE TRUCK DID NOT STOP. I SAID OUT LOUD, ITS NOT STOPPING! THE PASSENGER IN MY TRUCK THEN LEANED OVER AND NOTICED THAT MY FOOT WAS IN FACT ON THE BREAK PAD. I MADE THE STATEMENT AGAIN, ITS NOT STOPPING! THE TRUCK ROLLED OVER THE CONCRETE PARKING BLOCK AND PROCEEDED INTO THE BUILDING. I WAS PUMPING THE BREAK PEDDLE TO THE FLOOR AT THIS POINT. I COULD HEAR THE ENGINE ACCELERATING AS I WAS PUMPING THE BREAK PEDDLE TO THE FLOOR AND THE AIR BAGS NEVER DEPLOYED. I YELLED UNCONTROLLABLY BECAUSE I COULD NOT BELIEVE WHAT HAD JUST HAPPENED. I …
NHTSA complaint 10747505, quoted in part. Filed by an owner and not verified by NHTSA or by us.
SERVICE BRAKES
2 injured · crash · towed · 62,000 miles
ON OCT 31,2017 I ATTEMPTED TO STOP MY MURANO ON MERCURY BLVD AND IT WOULD NOT STOP. I HIT THE BRAKES AGAIN AND IT WOULD NOT SLOW DOWN OR STOP, THEN TRIED ATTEMPTED AGAIN AND IT WOULD NOT SLOW DOWN OR STOP. IT RESULTED INTO ME HITTING ANOTHER CAR AND MY TRUCK IS A TOTAL LOST AT THIS POINT. MY INSURANCE COMPANY WILL TOTAL IT OUT. I SEE THERE ARE TWO OTHER COMPLAINTS ON THIS VERY SAME THING. THIS REALLY NEED TO BE LOOKED INTO.
NHTSA complaint 11042750. Filed by an owner and not verified by NHTSA or by us.
AIR BAGS
1 injured · crash · towed · 25,296 miles
FRACTURED STERNUM AS AIR BAG FAILED TO PROTECT OCCUPANT IN A CRASH. VEHICLE WAS MOVING AND HIT A VEHICLE THAT FAILED TO STOP AT STOP SIGN
NHTSA complaint 11056214. Filed by an owner and not verified by NHTSA or by us.
STEERING
165,000 miles
The contact owns a 2014 Nissan Murano. The contact stated that while parking or making right turns, a clicking noise was heard coming from under the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed that the power steering hose was leaking and needed to be replaced. The contact associated the failure with NHTSA Campaign Number: 17V184000 (Steering); however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 165,000.
NHTSA complaint 11760270. Filed by an owner and not verified by NHTSA or by us.
Odometer Fraud. The contact purchased a 2014 Nissan Murano. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of the purchase, the mileage was 7,071; however, after the purchase, it was discovered via the national motor vehicle title information system that the mileage was 70,172.
NHTSA complaint 11750515. Filed by an owner and not verified by NHTSA or by us.
STEERING
I am reporting a dealer's refusal to perform a safety recall repair (Campaign R1710) on my 2014 Nissan Murano. The local dealership in Montgomery, AL has repeatedly failed to schedule this repair, which involves a high-pressure power steering hose fire risk. Due to a chronic medical neck condition, I have requested email communication, but the dealer has not complied. I am requesting NHTSA's intervention to ensure this federal safety mandate is fulfilled.
NHTSA complaint 11736119. Filed by an owner and not verified by NHTSA or by us.
SERVICE BRAKES
125,600 miles
The contact owns a 2014 Nissan Murano. The contact stated that multiple issues were experienced with the vehicle while driving, including the following: the transmission has odd noises, is not changing gears properly, and emits a burning smell; the vehicle randomly overheats; the brake fluid bubbles when the vehicle is turned on; the AC compressor has failed three times; and the serpentine belt and power steering fluid randomly fail. The vehicle was taken to the dealer, where a pressure test was performed indicating issues with the Continuously Variable Transmission, engine, and brakes. Only the AC compressor was repaired. The manufacturer was not notified of the failure. The approximate …
NHTSA complaint 11735510, quoted in part. Filed by an owner and not verified by NHTSA or by us.
ELECTRICAL SYSTEM
179,613 miles
The contact owns a 2014 Nissan Murano. The contact stated that while driving at an undisclosed speed, the AC compressor became inoperable. The contact stated that the power steering fluid was making an abnormal sound like the fluid was boiling. The message "Maintenance Other" was displayed, and the front air bags warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed, and determined that the AC compressor needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the independent mechanic, where it was determined that the AC compressor and the serpentine belt needed to be replaced. The vehicle …
NHTSA complaint 11732398, quoted in part. Filed by an owner and not verified by NHTSA or by us.
STEERING
My Power steering and Serpentine belt needs replaced as well with the pulley.
NHTSA complaint 11716140. Filed by an owner and not verified by NHTSA or by us.
If this is your car and a dealer keeps failing to fix it, your state's
lemon law may require the manufacturer to replace it or buy it back. How
many repair attempts it takes, and how long you have to file, is set by
the state you bought in and by nothing on this page.
Complaints: NHTSA's ODI
complaint file, published October 2, 2026. One
complaint is one ODI number, which is how NHTSA counts them.
Recalls: NHTSA's recall
campaign API, newest campaign on this vehicle filed March 16, 2017.
Investigations: NHTSA's ODI
investigation file, published October 2, 2026.
A complaint is one owner's account and has not been verified by NHTSA or by
us. A vehicle with more complaints is not necessarily worse: models that
sold in larger numbers collect more of them. How this is counted.
G
Compiled and maintained by guarledes Independent developer and analyst