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Nissan · NHTSA safety record

2019 Nissan Murano

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 43 safety complaints about the 2019 Nissan Murano with the US government. Of those, 1 describes a crash, 2 people were injured and no death is recorded. One recall campaign is open against it, covering back-over prevention.

The most complained-about system is forward collision avoidance, named in 10 complaints, 23% of the total. The typical failure was reported at 10,300 miles, the median across the 15 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers April 2019 to August 2026 · How this is counted

What is on file

43 complaints on file

43

Complaints

1

Describe a crash

0

Mention fire

2

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
FORWARD COLLISION AVOIDANCE 10 · 23%
UNKNOWN OR OTHER 10 · 23%
VEHICLE SPEED CONTROL 6 · 14%
AIR BAGS 5 · 12%
SERVICE BRAKES 4 · 9%
EQUIPMENT 2 · 5%
EXTERIOR LIGHTING 2 · 5%
LANE DEPARTURE 2 · 5%
SERVICE BRAKES, HYDRAULIC 2 · 5%
STRUCTURE 2 · 5%
VISIBILITY/WIPER 2 · 5%
BACK OVER PREVENTION 1 · 2%
0 8 15

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 43.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2019 at 9.

12 9 6 3
19 20 21 22 23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2019 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2019 Nissan MURANO, and it is a separate question from what owners report going wrong later.

Test SUV AWD SUV FWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 15.1% 15.9%
Stability control standard Forward collision warning standard Lane departure warning standard

A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed. A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

1 on file

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

19V654000 · September 12, 2019

The defect
Nissan North America, Inc. (Nissan) is recalling certain 2018-2019 Nissan Altima, Armada, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue, Rogue Sport, Sentra, Titan, Titan Diesel, Versa Note and Versa Sedan vehicles, as well as Infiniti Q50, Q60, QX30 and QX80 vehicles. Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
The risk
The lack of an image in the back-up camera display increases the risk of a crash.
The remedy
Nissan will notify owners in phases, having dealers update the back-up camera settings software, free of charge. The recall began November 11, 2019 and all affected VINs should be activated. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200.

Nissan North America, Inc. · up to 1,228,830 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

1 injured · crash · towed · 4,000 miles

DEPLOYED UNDER DASH AIRBAG BROKE RIGHT KNEE TIBIA BONE. VEHICLE WAS STATIONARY PREPARING TO TURN LEFT ON THE INTERSECTION WHEN THE VEHICLE GOING IN OPPOSITE DIRECTION COLLIDED WITH WITH STATIONARY MURANO. NO DAMAGES DUE TO AN ACCIDENT BUT IMPROPER DESIGN OF THE UNDER DASH AIRBAG WITH PROJECTION FOR UP TO 6 MONTH RECOVERY. IN US VEHICLES LEGS ARE POSITION DIFFERENTLY SINCE PEDALS ON THE DIFFERENT LEVELS AND RIGHT LED IS ALMOST STRETCHED HENCE AIRBAG SHALL ACCOMMODATE FOR IT.*DT*JB

NHTSA complaint 11292381. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · towed · 68,000 miles

The contact owned a 2019 Nissan Murano. The contact stated while driving 65 MPH downhill around a bend, a deer was on the road and the vehicle struck the deer. The driver's side air bag and knee air bag deployed; however, the front passenger’s side air bag had not deployed. There were several unknown warning lights illuminated. The contact pulled the vehicle over to the side of the road. The contact attempted to reconnect the driver’s side seat belt; however, the seat belt failed to connect. A Police report was not filed. The contact was taken to Urgent Care by his wife. The contact had sustained a concussion. The vehicle was towed to the residence. The Insurance provider was contacted and

NHTSA complaint 11650223, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I replaced my rear rotors and brake pads with Duralast black painted rotors in June. I inquired about the painted rotors and the salesperson at AutoZone said the paint would wear off from the rotors where the brakes pads contacted the rotors after a few miles of use. The paint did wear off in the area of the brakes pads under normal use. In August, after driving 30-40 minutes, the parking break was applied because the vehicle was parked on an incline. This was the first time the parking brake had been used since the rotors were replaced. It was a hot day in the 90's and when the parking break was disengaged, the vehicle would not move. The vehicle had set for 2-3 hours with the break

NHTSA complaint 11758845, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
My car wouldn't start one morning. All lights lit up on dash, headlights continually started flashing and fan running under hood. I had to get to work so took a Lyft. I knew older son would be home from firestation around 830. When he got there battery completely dead. He jumped the car started right up. He drove to autozone to have battery checked (about 5 blocks). Battery was fine. He drove home. When I got home car started right up. I started it up again about 5 hours later. Went on my road trip I had planned about 2 hour drive. On Sunday I get in my car to leave and it does same thing it did Friday morning. I had to have car towed back to Nissan dealership in my hometown ( 700.00).

NHTSA complaint 11750449, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
Known issue with sunroof drains clogging and leaking into vehicle. Could Possibly cause electrical damage. The rear drains are clogged and are not accessible without removing interior trim/headliner to clear. A consumer should not have to spend $500+ to have sunroof drain lines cleared. Unknowingly, Back floor board was full of water and car was parked for multiple days. Upon opening the door, the moldy, mildew smell was overwhelming. I had to drive with windows down. When I returned home, that’s when I discovered the back floorboard soaked. I removed the floor mat and the backside was covered in mold. I can only imagine what is beneath the carpet or inside the walls due to this known

NHTSA complaint 11743906, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY
I am submitting this complaint regarding a manufacturing defect, specifically premature paint delamination of the exterior, factory-applied, Pearl White paint. The paint is lifting, bubbling, peeling and flaking exposing primer and metal. This damage did not result from impact, environmental exposure, improper maintenance, or misuse. The vehicle was inspected at a certified autobody repair facility and confirmed to be a factory defect. Nissan has declined to take responsibility for this defect despite the fact that this condition is a widely documented and recognized as mfg defect affecting Nissan vehicles across multiple model years. Images showing some of the damage are attached to this

NHTSA complaint 11733310, quoted in part. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING
Both headlight assemblies on my 2019 Nissan Murano have developed water intrusion inside the sealed LED headlight housing. The first headlight failed in March 2025 when moisture entered the assembly and caused the light to malfunction. The dealership diagnosed water intrusion into the sealed headlight assembly and advised that the entire unit must be replaced because the LED assembly is not serviceable. The repair estimate was approximately $2,400. The second headlight assembly has now developed the same issue, with visible moisture inside the housing. These headlights are sealed LED units with no replaceable bulbs. When moisture enters the assembly, the entire headlight must be replaced.

NHTSA complaint 11721967, quoted in part. Filed by an owner and not verified by NHTSA or by us.

FUEL SYSTEM, GASOLINE

37,000 miles

The contact owns a 2019 Nissan Murano. The contact stated that after refueling the vehicle, the fuel system became inoperable. There was no warning light illuminated. The contact stated that the fuel gauge reading failed to function properly after fueling. The fuel gauge previously displayed an estimated range of 400 miles before refueling; however, the range indicated approximately 300 miles after refueling. The contact stated that the fuel range calculation was inaccurate and changed while driving. The vehicle was taken to an independent mechanic however, the vehicle was not diagnosed or repaired. The mechanic referred the contact back to the dealer for assistance. The vehicle was taken

NHTSA complaint 11718439, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Nissan Murano

Model year Complaints Recalls Deaths
2025 22 2 —
2020 43 2 —
2018 113 2 —
2017 107 3 —
2016 107 5 —
2015 204 5 —
2014 145 1 1
2013 74 1 —
2012 135 1 —
2011 148 0 1
2010 193 0 —

Other 2019 Nissan models

Every Nissan on this site — 205 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst