CSR

GMC · NHTSA safety record

2024 GMC Sierra 3500

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 49 safety complaints about the 2024 GMC Sierra 3500 with the US government. Of those, 1 mentions a fire, 1 person was injured and no death is recorded. 3 recall campaigns are open against it, covering the latches, locks and linkages and the steering.

The most complained-about system is the electrical system, named in 14 complaints, 29% of the total. The typical failure was reported at 36,000 miles, the median across the 9 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers December 2023 to September 2026 · How this is counted

What is on file

49 complaints on file

49

Complaints

0

Describe a crash

1

Mention fire

1

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
ELECTRICAL SYSTEM 14 · 29%
POWER TRAIN 12 · 24%
SERVICE BRAKES 9 · 18%
ENGINE 8 · 16%
UNKNOWN OR OTHER 7 · 14%
STEERING 5 · 10%
FUEL/PROPULSION SYSTEM 4 · 8%
STRUCTURE 4 · 8%
LATCHES/LOCKS/LINKAGES 2 · 4%
SERVICE BRAKES, HYDRAULIC 2 · 4%
WHEELS 2 · 4%
AIR BAGS 1 · 2%
0 8 15

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 49.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2025 at 18.

20 15 10 5
23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2023 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2024 GMC Sierra 3500. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

3 on file

LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH

24V894000 · November 26, 2024

The defect
General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado HD 2500, 3500, and GMC Sierra HD 2500, 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in Park.
The risk
An unlatched tailgate may open and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.
The remedy
Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed December 17, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N242469160. This recall is an expansion of NHTSA Recall 24V-060.

General Motors, LLC · up to 131,231 vehicles across all model years covered

LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH

24V060000 · February 1, 2024

The defect
General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.
The risk
An unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.
The remedy
Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232426400.

General Motors, LLC · up to 570,434 vehicles across all model years covered

STEERING

23V549000 · August 3, 2023

The defect
General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 vehicles. The steering gear shaft may fracture and disconnect from the steering arm.
The risk
A steering arm that disconnects may result in a total loss of steering control, increasing the risk of a crash.
The remedy
Dealers will inspect and replace the steering gear, if necessary, free of charge. Owner notification letters were mailed September 22, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232414720.

General Motors, LLC · up to 3,893 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ENGINE AND ENGINE COOLING

1 injured · 20,000 miles

The contact owns a 2024 GMC Sierra 3500HD. The contact stated that while driving at various speeds, there would be a diesel odor coming into the cabin of the vehicle. The failure had become more persistent, causing black smoke to enter the cabin of the vehicle. The failure caused the contact and other vehicle passengers to have headaches, nausea, and dizziness. While driving approximately 65 MPH, the contact began speaking to their daughter, sitting in the front passenger seat, and noticed her not responding. When looking over, the contact noticed her daughter's head was lowered. The contact immediately pulled over to the side of the road, where she pulled her daughter out of the vehicle

NHTSA complaint 11722160, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER

fire

Vehicle caught fire minutes after remote starting. Fire appears to have started on firewall on the left side. We were about to take our kids to school vehicle could have easily caught our house and other property on fire. We did have the check engine light come on occasionally but it would always turn back off, vehicle only had about 12000 miles. Also none of the outlets inside the vehicle never worked.

NHTSA complaint 11580555. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

towed · 63,000 miles

The contact owns a 2024 GMC Sierra 3500. The contact stated that while driving at 30 MPH, there was a loud pop and the vehicle jolted, after which the vehicle started to lose motive power. The contact was able to pull over to the shoulder of the roadway, where the failure persisted. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the transmission valve body. The vehicle was not repaired due to a lack of parts availability. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 63,000.

NHTSA complaint 11657791. Filed by an owner and not verified by NHTSA or by us.

STEERING
While operating my 2024 GMC Sierra EV Edition 1 at approximately 21,000 miles, a "Service Power Steering" warning appeared. Steering effort initially increased and then rapidly progressed to a near-complete loss of power steering assist. The steering wheel became extremely difficult to turn, making anything more than a gradual sweeping turn nearly impossible. I was able to safely exit the roadway into a parking lot. After shutting down and restarting the vehicle, steering assist returned to normal. No crash or injury occurred, but I believe this represents a significant safety risk because loss of steering assist at highway speed could result in loss of vehicle control.

NHTSA complaint 11767367. Filed by an owner and not verified by NHTSA or by us.

ENGINE
Vehicle lost power, seemed to slip while pulling hills, Exhaust brake didn't seem to work. Dealer determined cause by DTC P209. Tested injector circuit, found loose terminal tension at injector number 6 connector. Replaced Cylinder # 6 injector connector. Did have multiple warning lights. Also submitting because Service Bulletin 23-NA+027 covered up to 2023. Believe it's an ongoing issue since vehicle is a 2024.

NHTSA complaint 11767003. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
I am reporting a recurring potential safety defect involving the front fender liners on my 2024 GMC Sierra 3500. The vehicle currently has approximately 10,000 miles. During that time, at least five front fender liners have been replaced across both sides of the vehicle for the same recurring problem. During highway driving, the front fender liners appear to lose their intended shape and rigidity. Portions of the liner deform or move inward and make physical contact with the rotating front tires. The condition has continued to recur despite multiple replacement liners being installed. I am concerned that continued contact between the liner and tire can generate friction and heat and could

NHTSA complaint 11766335, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
integrated trailer brake control system goes in and out of working order while towing either one of my trailers. one being a boat trailer and the other being a travel trailer. Have taken to local GMC dealer several times and they changed the rear plug the first time, which did not fix the issue. big safety concern if I can't stop my vehicle and what I am towing. Dealer claims it is most likely trailer issue but both these trailers brakes work perfect when towed with other truck. I see that they are having a big problem with this but they claim my VIN number is not included in the recall. Yet I am having the exact same issues. I get on and off warnings TRAILER BRAKES DISABLED SERVIC REQUIRED

NHTSA complaint 11766195, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
Battery voltage low and required a jump to start. Advised battery had to much resistance. Drove to dealership. Upon pulling out on to highway without warning sudden engine loss and stalls. Steering column locked and shortly after the brakes locked up making it to where the vehicle could not be moved. This is a major safety issue and WILL lead to a fatality. My drivers side door exposed to oncoming traffic on a highway. 2 tow trucks, multiple technicians to coordinate keeping jumper cables on long enough to keep the brakes functioning to move the vehicle. Once the power was lost the vehicle seized. This happens on an actual interstate or railroad crossing YOU WILL HAVE FATALITIES!! This

NHTSA complaint 11764889, quoted in part. Filed by an owner and not verified by NHTSA or by us.

LATCHES/LOCKS/LINKAGES

40,600 miles

The contact owns a 2024 GMC Sierra 3500. The contact stated that the tailgate frequently opened independently while the vehicle was parked. The vehicle was previously repaired under NHTSA Campaign Number: 24V060000 (Latches/Locks/Linkages); however, the failure persisted. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 40,600.

NHTSA complaint 11759144. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the GMC Sierra 3500

Model year Complaints Recalls Deaths
2025 16 1 —
2023 28 1 —
2022 31 3 —
2021 20 5 —
2020 51 8 —
2019 13 7 —
2018 14 6 —
2017 13 7 —
2016 19 7 —
2015 31 7 —
2013 14 4 —
2012 9 4 —
2011 20 5 —

Other 2024 GMC models

Every GMC on this site — 149 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst