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Jeep · NHTSA safety record

2024 Jeep Grand Cherokee 4XE

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

22

Complaints

1

Crashes

2

Fires

1

Injuries

0

Deaths

Owners of the 2024 Jeep Grand Cherokee 4XE have filed 22 safety complaints with NHTSA between February 2024 and April 2026. The most complained-about system is the electrical system, named in 11 of them (50%). The typical failure was reported at 15,000 miles, the median across the 3 complaints that gave an odometer reading.

NHTSA has issued 2 recalls covering this vehicle.

Recalls (2)

ENGINE

25V766000 · November 6, 2025

The defect
Chrysler (FCA US, LLC) is recalling certain 2023-2025 Jeep Grand Cherokee 4XE and 2024-2025 Jeep Wrangler 4XE Plug-In Hybrid Electric (PHEV) vehicles. Debris inside the engine may cause engine failure, which can result in a loss of drive power and/or an engine compartment fire.
The risk
A loss of drive power increases the risk of a crash, and a vehicle fire can increase the risk of injury.
The remedy
Dealers will install a software update and replace the block or engine as necessary, free of charge. Owner notification letters were mailed beginning May 7, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 78C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning November 13, 2025.

Chrysler (FCA US, LLC) · up to 117,904 vehicles across all model years covered

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

24V720000 · September 27, 2024

The defect
Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Wrangler 4XE and 2022-2024 Jeep Grand Cherokee 4XE vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
The risk
A vehicle fire while parked or driving can increase the risk of injury.
The remedy
This recall is replaced by NHTSA recall number 25V741. Vehicles already repaired under this recall will need to have the new remedy completed. Owners are advised to park outside and away from structures, and not to recharge their vehicles until they are repaired. Dealers will update the high voltage battery pack software and replace the battery pack assembly, if necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed October 11, 2024. Owner notification letters were mailed beginning December 2024. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 95B. Vehicles in this recall that were previously recalled for the same issue under NHTSA Recall 23V-787 will need to have the new remedy performed.

Chrysler (FCA US, LLC) · up to 154,032 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 22.

ELECTRICAL SYSTEM 11 50%
ENGINE 11 50%
UNKNOWN OR OTHER 7 32%
POWER TRAIN 6 27%
SERVICE BRAKES 3 14%
FORWARD COLLISION AVOIDANCE 2 9%
VEHICLE SPEED CONTROL 2 9%
FUEL/PROPULSION SYSTEM 1 5%
LANE DEPARTURE 1 5%
STEERING 1 5%
STRUCTURE 1 5%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2024 at 17.

2024 2026
2024 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

VEHICLE SPEED CONTROL

1 injured

When driving down interstate five in San Diego, my vehicle decided that it wanted to come to a screeching halt suddenly as the forward collision system activated randomly, causing my neck to jolt and a distill in pain. I had no idea what was going on, but in order to try to get out of the way of traffic, I quickly tried to override what the system was doing after coming to a complete stop, then the accelerator stuck getting the vehicle going over 100 mph. The hybrid system only shut down the gas engine, but the electric was still propelling the vehicle to go forward. I had to hit the button to turn the vehicle to gas only and shift into neutral in order for the vehicle to finally stop

NHTSA complaint 11626301, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

fire · towed · 4,333 miles

The contact owns a 2024 Jeep Grand Cherokee 4XE. The contact stated while driving 70 MPH, he was alerted by another driver that there was a fire underneath the vehicle. There were no warning lights illuminated prior to the failure. The contact stated that smoke and flames were coming from underneath the middle of the passenger’s side of the vehicle. The contact stated that the fire had started underneath the vehicle where the Hybrid-Electric battery was located. The contact stated that several minutes later the vehicle App indicated a failure, notifying the contact that a service of the electrical system was needed, and the vehicle electrical system was inoperable. The contact stated that

NHTSA complaint 11628287, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

fire

We aren't sure what happened exactly. We drove the car 10 minutes from my house to my work, and it started smoking when she parked. The car eventually caught fire and was completely destroyed, including damage to the structure it was parked next to. USAA has the car currently. My safety was put at risk because the car spontaneously caught fire and burned itself, and nearly burned the structure. There is no way to replicate the problem, as it's a slab of melted metal and plastic. The insurance company currently has the car. I don't know if the manufacturer has inpsected it. There were no warning lights prior to it catching fire after being parked. There was a recall associated with the

NHTSA complaint 11643049, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

crash · towed

The contact rented a 2024 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the vehicle independently accelerated. The service brakes were depressed, however the vehicle failed to stop as intended. In addition, the contact stated that when the vehicle stopped, the vehicle jerked forward. In addition, the contact stated that prior to the failure, the vehicle jerked several times when the brake pedal was depressed. The contact was unable to control the vehicle and crashed into a handicapped sign. The vehicle was towed to a local tow yard. The contact sustained anxiety issues which caused elevated blood pressure. The contact received treatment at the nearby

NHTSA complaint 11649304, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

towed · 15,000 miles

The contact owns a 2024 Jeep Grand Cherokee 4XE. The contact had received notification of NHTSA Campaign Number: 25V741000 (Electrical System), and the vehicle was taken to the dealer, where the high voltage battery software update was performed. The contact stated that while driving and coming to a stop, the parking brake unexpectedly engaged on several occasions. The driver was able to disengage the parking brake and continued driving. Additionally, the contact stated that the vehicle had failed to start and to shift out of park(P) after several attempts. A tow truck driver was able to start the vehicle on fuel mode, and the vehicle was towed to the dealer, where it was diagnosed and

NHTSA complaint 11733966, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE
While driving on the highway at 65mph, the car suddenly lost power in middle of traffic and stopped. I was barely able to park on side of the road and was facing a severe risk of being crashed into! I was able to restart the vehicle after 7min by holding stop start button for long time

NHTSA complaint 11644159. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
On January 6, 2025, one week after picking up the new vehicle from the car dealers lot I was driving on the Merritt parkway when suddenly the AEB light came on and then the traction control and engine light. The vehicle quickly lost power and even with my foot pressed fully on the gas pedal, it would not accelerate and slowed to 20 mph within seconds. Fortunately, there was no car behind me, and I was able to coast into a rest stop. If there were a vehicle behind me, it probably would’ve crashed into me when my car quickly decelerated. I turned off the car and then restarted it. I was able to drive it 3 more miles and it happened again. I pulled onto the shoulder, turned the car off and

NHTSA complaint 11635750, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE
On December 8, 2024, I was driving my car and put it in reverse to back into a parking space, when the car jerked to a stop and shut down. The vehicle went into some kind of auxiliary mode and would not shut down all the way or start. I was stuck in the middle of the roadway for approximately 20-25 minutes and nothing would work to get it to start. After that 20-25 minute time period, the engine started, although the check engine light stayed on the rest of that day. the next morning, the check engine light was off.

NHTSA complaint 11630275. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Jeep Grand Cherokee 4XE

Model year Complaints Recalls Deaths
2023 95 2 —
2022 147 11 —

Other 2024 Jeep models

Wrangler 669 Grand Cherokee 239 Wrangler 4XE 212 Compass 52 Wagoneer 45 Grand Cherokee L 38 Grand Wagoneer 33 Wagoneer S 27

Every Jeep on this site — 104 vehicles, 303 recall campaigns and 7 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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