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Chevrolet · NHTSA safety record

2024 Chevrolet Silverado 3500

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 49 safety complaints about the 2024 Chevrolet Silverado 3500 with the US government. Of those, 2 describe a crash, 1 person was injured and 2 deaths are recorded. 3 recall campaigns are open against it, covering the latches, locks and linkages and the steering.

The most complained-about system is the electrical system, named in 19 complaints, 39% of the total. The typical failure was reported at 2,800 miles, the median across the 7 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers May 2023 to September 2026 · How this is counted

What is on file

49 complaints on file

49

Complaints

2

Describe a crash

0

Mention fire

1

People injured

2

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
ELECTRICAL SYSTEM 19 · 39%
POWER TRAIN 15 · 31%
SERVICE BRAKES 12 · 24%
UNKNOWN OR OTHER 6 · 12%
ENGINE 3 · 6%
FUEL/PROPULSION SYSTEM 3 · 6%
STRUCTURE 3 · 6%
EXTERIOR LIGHTING 2 · 4%
LANE DEPARTURE 2 · 4%
STEERING 2 · 4%
SUSPENSION 2 · 4%
FORWARD COLLISION AVOIDANCE 1 · 2%
0 8 15

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 49.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2024 at 17.

20 15 10 5
23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2023 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2024 Chevrolet Silverado 3500. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

3 on file

LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH

24V894000 · November 26, 2024

The defect
General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado HD 2500, 3500, and GMC Sierra HD 2500, 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in Park.
The risk
An unlatched tailgate may open and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.
The remedy
Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed December 17, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N242469160. This recall is an expansion of NHTSA Recall 24V-060.

General Motors, LLC · up to 131,231 vehicles across all model years covered

LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH

24V060000 · February 1, 2024

The defect
General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.
The risk
An unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.
The remedy
Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232426400.

General Motors, LLC · up to 570,434 vehicles across all model years covered

STEERING

23V549000 · August 3, 2023

The defect
General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 vehicles. The steering gear shaft may fracture and disconnect from the steering arm.
The risk
A steering arm that disconnects may result in a total loss of steering control, increasing the risk of a crash.
The remedy
Dealers will inspect and replace the steering gear, if necessary, free of charge. Owner notification letters were mailed September 22, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232414720.

General Motors, LLC · up to 3,893 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

STRUCTURE:BODY

2 deaths · crash · towed

The vehicle was involved in a single vehicle roll over crash. The sheet metal of the roof pealed down and away from the frame of the vehicle. The windshield separated from the metal at the top portion of the windshield. The metal then began to separate from underneath the weld along the sides of the roof. The metal was then rolled inward into the passenger compartment of the vehicle. The metal pinned the front passenger seat back down and to the right against the passenger side B-pillar. Both A-pillars did not sustain any structural damage as the result of the crash.

NHTSA complaint 11576046. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

1 injured

I was driving down the XXX Expressway Sunday, XXX, with my children in my vehicle. This is a very heavily traveled highway in [XXX] with heavy traffic. My 2024 Chevy Silverado 3500 Diesel HD Truck with 25,500 miles suddenly started throwing multiple codes, lost power, and steering. Fortunately I was able to "roll into" the emergency lane while muscling the steering in that direction and engaged the emergency brake. My other son was following shortly behind me in his vehicle and pulled over to assist us about 30 mins after my truck was sitting stalled in the HWY. He parked his truck behind mine, put on his hazards, and we were transferring gear from my truck to his truck. At this point my

NHTSA complaint 11744238, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

crash

moved the truck on to the lawn and put it in park turned truck off. got out of the truck and went into the garage and 5 min later came out and saw the truck started to roll and went 50 ft and hit a tree.

NHTSA complaint 11748695. Filed by an owner and not verified by NHTSA or by us.

ENGINE
The Engine Cooler has a know defect that GM has put out service bulletins for. The engine cooler is cracking, mixing oil and antifreeze that is creating a sludge that runs thru the entire system. GM wants techs to attempt to clean/flush the engine before they approve a new engine to be ordered under warranty. GM is aware of the problem and there should be a recall out on the problem according to the service manager I spoke with at the dealership my truck is at currently. I was told the expected time frame is up to 3 months for the work to be completed, with no loaner available that is equivalent to the vehicle that went to the shop. The recall is necessary because if the engine has a major

NHTSA complaint 11762702, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
The infotainment/control module in my 2024 Silverado 3500HD failed unexpectedly while I was traveling cross-country. The module is available for inspection upon request. Prior to the failure, I did not receive any warning lamps or messages. When the system failed, I lost access to multiple camera systems integrated into the vehicle, including backup and visibility-assistance cameras used to aid lane changes, parking, maneuvering, and identifying obstacles around the truck. Due to the size and height of this vehicle, these cameras provide important visibility of areas that are difficult to observe directly, including pedestrians, cyclists, and children who may be below the driver's line of

NHTSA complaint 11756996, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
Transmission has shifting issues (hard shifts) . Vehicle is available for inspection upon request. Safety could be an issue if the transmission fails while driving that could cause harm to the vehicle driver and put others at risk. Vehicle is scheduled for inspection however the dealer is very backlogged.

NHTSA complaint 11747903. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
Leaking break fluid on my feet with sponge breaks dealer absolutely no help

NHTSA complaint 11733461. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Chevrolet Silverado 3500

Model year Complaints Recalls Deaths
2025 12 1 —
2023 15 1 —
2022 27 3 —
2021 40 5 —
2020 42 8 —
2019 22 7 —
2018 19 6 —
2017 13 6 —
2016 51 7 —
2015 52 7 —
2014 10 3 —
2013 26 4 —
2012 23 4 1
2011 29 5 —

Other 2024 Chevrolet models

Silverado 1500 311 Trax 175 Silverado 2500 140 Traverse 137 Colorado 123 Equinox EV 107 Equinox 79 Blazer EV 78

Complaints on file, same model year.

Every Chevrolet on this site — 304 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst