CSR
Check a VIN

Look up

About

Chevrolet · NHTSA safety record

2024 Chevrolet Silverado 3500

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

48

Complaints

2

Crashes

0

Fires

1

Injuries

2

Deaths

Owners of the 2024 Chevrolet Silverado 3500 have filed 48 safety complaints with NHTSA between May 2023 and August 2026. The most complained-about system is the electrical system, named in 19 of them (40%). The typical failure was reported at 2,800 miles, the median across the 7 complaints that gave an odometer reading.

NHTSA has issued 3 recalls covering this vehicle.

Recalls (3)

LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH

24V894000 · November 26, 2024

The defect
General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado HD 2500, 3500, and GMC Sierra HD 2500, 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in Park.
The risk
An unlatched tailgate may open and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.
The remedy
Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed December 17, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N242469160. This recall is an expansion of NHTSA Recall 24V-060.

General Motors, LLC · up to 131,231 vehicles across all model years covered

LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH

24V060000 · February 1, 2024

The defect
General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.
The risk
An unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.
The remedy
Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232426400.

General Motors, LLC · up to 570,434 vehicles across all model years covered

STEERING

23V549000 · August 3, 2023

The defect
General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 vehicles. The steering gear shaft may fracture and disconnect from the steering arm.
The risk
A steering arm that disconnects may result in a total loss of steering control, increasing the risk of a crash.
The remedy
Dealers will inspect and replace the steering gear, if necessary, free of charge. Owner notification letters were mailed September 22, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232414720.

General Motors, LLC · up to 3,893 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 48.

ELECTRICAL SYSTEM 19 40%
POWER TRAIN 14 29%
SERVICE BRAKES 12 25%
UNKNOWN OR OTHER 6 13%
STRUCTURE 3 6%
ENGINE 2 4%
EXTERIOR LIGHTING 2 4%
FUEL/PROPULSION SYSTEM 2 4%
LANE DEPARTURE 2 4%
STEERING 2 4%
SUSPENSION 2 4%
FORWARD COLLISION AVOIDANCE 1 2%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2024 at 17.

2023 2024 2026
2023 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

STRUCTURE:BODY

2 deaths · crash · towed

The vehicle was involved in a single vehicle roll over crash. The sheet metal of the roof pealed down and away from the frame of the vehicle. The windshield separated from the metal at the top portion of the windshield. The metal then began to separate from underneath the weld along the sides of the roof. The metal was then rolled inward into the passenger compartment of the vehicle. The metal pinned the front passenger seat back down and to the right against the passenger side B-pillar. Both A-pillars did not sustain any structural damage as the result of the crash.

NHTSA complaint 11576046. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

1 injured

I was driving down the XXX Expressway Sunday, XXX, with my children in my vehicle. This is a very heavily traveled highway in [XXX] with heavy traffic. My 2024 Chevy Silverado 3500 Diesel HD Truck with 25,500 miles suddenly started throwing multiple codes, lost power, and steering. Fortunately I was able to "roll into" the emergency lane while muscling the steering in that direction and engaged the emergency brake. My other son was following shortly behind me in his vehicle and pulled over to assist us about 30 mins after my truck was sitting stalled in the HWY. He parked his truck behind mine, put on his hazards, and we were transferring gear from my truck to his truck. At this point my

NHTSA complaint 11744238, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

crash

moved the truck on to the lawn and put it in park turned truck off. got out of the truck and went into the garage and 5 min later came out and saw the truck started to roll and went 50 ft and hit a tree.

NHTSA complaint 11748695. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
The infotainment/control module in my 2024 Silverado 3500HD failed unexpectedly while I was traveling cross-country. The module is available for inspection upon request. Prior to the failure, I did not receive any warning lamps or messages. When the system failed, I lost access to multiple camera systems integrated into the vehicle, including backup and visibility-assistance cameras used to aid lane changes, parking, maneuvering, and identifying obstacles around the truck. Due to the size and height of this vehicle, these cameras provide important visibility of areas that are difficult to observe directly, including pedestrians, cyclists, and children who may be below the driver's line of

NHTSA complaint 11756996, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
Transmission has shifting issues (hard shifts) . Vehicle is available for inspection upon request. Safety could be an issue if the transmission fails while driving that could cause harm to the vehicle driver and put others at risk. Vehicle is scheduled for inspection however the dealer is very backlogged.

NHTSA complaint 11747903. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
Leaking break fluid on my feet with sponge breaks dealer absolutely no help

NHTSA complaint 11733461. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
Trailer brakes and lights come and go. I start with having everything then loose brakes and lights when I’m driving. This is apparently a known issue that they have a fix for but I have never received anything about a recall.

NHTSA complaint 11728285. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Chevrolet Silverado 3500

Model year Complaints Recalls Deaths
2025 12 1 —
2023 15 1 —
2022 27 3 —
2021 38 5 —
2020 41 8 —
2019 21 7 —
2018 18 6 —
2017 13 6 —
2016 50 6 —
2015 52 7 —
2014 10 3 —
2013 26 4 —
2012 23 4 1
2011 29 5 —

Other 2024 Chevrolet models

Silverado 1500 283 Trax 165 Silverado 2500 139 Traverse 130 Colorado 114 Equinox EV 107 Blazer EV 76 Equinox 71

Every Chevrolet on this site — 298 vehicles, 747 recall campaigns and 5 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst